Teams at Pontera

Build and maintain production data pipelines, integrations, semantic models, AI agents, copilots, and automated workflows using business data. Partner with Sales, Marketing, RevOps, and Customer Success to deliver reliable analytics and automation solutions. Establish data quality, monitoring, evaluation, access controls, and deployment practices while enabling colleagues to adopt AI tools effectively.

Provide software support to clients by answering questions, troubleshooting issues, investigating unclear problems, documenting and escalating complex matters, and collaborating across teams. The role requires clear, empathetic communication, sound judgment, organization, and proactive identification of recurring customer issues. Representatives also support initiatives that improve customer experience.

Designs, implements, monitors, and maintains AWS-based production and development environments. Builds secure, highly available, scalable cloud platforms; resolves infrastructure, scalability, reliability, and performance challenges; supports CI/CD and engineering delivery. Responsibilities include Kubernetes and container operations, Terraform infrastructure as code, Linux administration, security best practices, observability, GitOps, disaster recovery, and multi-account cloud management.