Teams at Pontera

Lead onsite IT operations for Pontera's New York office supporting 100+ employees. Provide hands-on support for endpoints, networks, conferencing, and SaaS; manage onboarding/offboarding, MDM, identity, and office infrastructure; coordinate with Infrastructure, Security, and R&D; execute IT projects, maintain documentation, and ensure operational continuity and incident response.

Own end-to-end billing operations including file validation, payment and check reconciliation, credits and refunds, unapplied cash resolution, SOPs/RACI creation, Quote-to-Cash requirements and UAT, and partner with Finance, CX, Product and RevOps to improve billing accuracy and customer communication.

Lead security architecture, risk assessments, and threat modeling across cloud, SaaS, enterprise, and AI initiatives. Define security requirements, AI security strategy, governance, and vendor/security reviews. Guide compliance, audit readiness, and mentor security teams while influencing technical and executive stakeholders to enable secure adoption of emerging technologies.