PNC Bank
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PNC's Westward Expansion
Although PNC's site reliability center is comprised of team members located across PNC offices nationwide, the heart of it lies in the Chief Technology Office located in Phoenix, Arizona, where a flag has been planted for PNC’s tech expansion westward. With the sun shining and palm trees swaying in the window view behind him, Senior Enterprise Infrastructure Manager James White can be found in his Phoenix office, managing nine data center teams, critical to the success of the SRC’s efforts. Hardware that had once taken 6 to 12 months to deliver, will be completed in days or weeks instead, and he is looking for “life-long learners” to join his team to help make it happen.
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After multiple tours to Iraq with the U.S. Army, maintaining secure networks needed for military operations, Anthony Mills came to PNC prepared to adapt and overcome.
As a senior infrastructure architect, he works as part of an automation and visualization team designing systems to monitor indicators and alerts necessary for keeping critical networks and applications up and running. His work is fast-paced and requires him to be constantly learning, pivoting, and prioritizing to stay on top of a rapidly changing environment – much like he had to in the military.
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Starting his career as a manual tape operator who built robotics to change tapes, White is now in his 26th year at PNC. He says the work is inspiring, but the culture is what has kept him here and that most of his closest friendships were forged working for the bank.
"Even if the person you turn to doesn’t have the answer, they help you find the person that does have the answer,” White said.
“I learn something every day I come in, and I’ve been doing this for 30 plus years,” Site Reliability Engineering Group Manager Eric Hunsaker said. “Because we touch everything, we’re really able to work with different groups and different teams and build relationships with them and understand what their products do and how their products work."
For Hunsaker, the ideal candidate has an “unquenchable thirst for knowledge.” SRC leadership is looking for people who can challenge the notion that “that’s the way we’ve always done it,” and help to figure out new ways to solve old problems.
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