Jobs at PlayStation

Lead quality strategy and automation for AI and ML-powered services. Build scalable testing frameworks for APIs, backend systems, distributed architectures, and ML inference platforms. Develop LLM-assisted test generation, adversarial scenarios, and automated validation for probabilistic model outputs. Drive functional, integration, performance, reliability, and end-to-end testing while debugging regressions and improving automation reliability. Coordinate cross-functional quality initiatives, release readiness, CI/CD integration, risk assessment, and quality standards.

Supports global marketing through audience strategy, customer segmentation, campaign activation, and lifecycle analysis. Manages customer lists and segment delivery across digital channels, advises partners using data-driven insights, optimizes audience operations, and translates marketing needs into martech platform requirements. The role also conducts cohort, churn, experimentation, and reporting analyses while collaborating with marketing, agencies, product, engineering, and data teams.

Design, build, and operate scalable batch and near-real-time data pipelines, ETL/ELT workflows, integrations, data models, and curated data products. Own solutions through deployment, monitoring, troubleshooting, and continuous improvement while implementing testing, governance, security, observability, and CI/CD practices. Provide technical leadership, mentor engineers, collaborate with cross-functional teams, and enable trusted, AI-ready player data for analytics and business transformation.

Leads organizational change for complex technical initiatives across engineering and technology teams. Develops change strategies, impact assessments, readiness and adoption plans, stakeholder communications, engagement programs, and measurable outcomes. Partners with technical leaders, architects, engineers, TPMs, and product teams to translate technical decisions into organizational action. Builds scalable change-management frameworks, playbooks, and coaching practices while influencing senior stakeholders, addressing resistance, and improving sustained adoption across ambiguous, cross-functional environments.

Develop and maintain automated tests, CI/CD pipelines, and API test frameworks for PlayStation SDK video codec software and hardware. Write C++ and Python test code, investigate failures, triage defects, validate performance, and collaborate with codec developers to expand coverage and resolve quality issues.

Serves as chief architect for Sony Interactive Entertainment’s Data & Intelligence organization. Defines enterprise data and machine learning architecture, standards, reusable platforms, governance, experimentation, activation, and AI lifecycle practices. Chairs architecture reviews, leads complex cross-organizational initiatives, advises executives, removes technical blockers, and mentors senior technical professionals. The role is hands-on, requiring architecture authorship, prototyping, code and design reviews, and delivery of scalable data, ML, and decisioning systems serving millions of consumers.

Leads enterprise business intelligence strategy, architecture, development, governance, and stakeholder enablement. Designs scalable end-to-end solutions spanning data modeling, ingestion, KPI definitions, dashboards, and visualization using BI platforms and cloud data technologies. Partners with engineering and business teams, establishes standards, resolves data quality issues, mentors colleagues, and drives self-service analytics adoption.

Leads PlayStation’s global Direct-to-Consumer Operations transformation, including geo-expansion, operational readiness, process improvement, governance, and performance tracking. Translates commercial requirements into scalable operational roadmaps and delivery programs while partnering with supply chain, logistics, customer service, planning, finance, technology, and regional operations teams. Uses data and business insights to improve service levels, customer experience, efficiency, cost effectiveness, and end-to-end D2C execution.

Leads strategy, governance, and execution for global service operations and Studio IT programs. Translates organizational strategy into roadmaps, manages dependencies and risks, aligns engineering and business stakeholders, and drives predictable delivery. Establishes metrics, operating frameworks, and Agile practices while supporting organizational design and executive communications. The role influences senior leaders, external partners, and distributed teams across a complex global technology environment.

Performs software and firmware testing for PlayStation 5 updates, games, hardware, and peripherals. Executes test cases, investigates and diagnoses issues, accurately documents bugs, verifies existing defects against new builds, and follows PFQE procedures. The role includes on-the-job training and requires adaptability, collaboration, technical curiosity, and comfort with PC and Microsoft Office tools. This is a three-month Liverpool-based contract with potential extension and a 4-on-4-off shift pattern.

Develop and deliver machine learning models (churn, propensity, CLV, recommendations) using large-scale behavioral and transactional data. Translate business problems into modelling solutions, collaborate with engineering, product, and commercial teams, communicate insights to stakeholders, and explore advanced methods (deep learning, sequence models) to drive player engagement and value.

Lead the development and technical direction of high-volume streaming and batch data pipelines for PlayStation game analytics. Responsibilities include building resilient pipeline services, integrating data collection and BI tools, improving data quality, lineage and observability, supporting existing tooling, collaborating with DevOps and analytics teams, and mentoring colleagues. The role uses Go or Python and AWS data services including S3, Redshift, Kinesis, Firehose, Athena and Glue.

Leads Sony Interactive Entertainment’s EMEA operations across logistics, transportation, warehousing, order management, assembly, and fulfillment planning. Oversees regional teams and 3PL partners supporting B2B, D2C, retail, distributor, and PlayStation Direct channels. Sets strategy, manages service and cost performance, strengthens operational resilience, aligns supply and demand, and drives continuous improvement in partnership with commercial, finance, planning, procurement, customer service, and global operations teams.

Supports PlayStation campaign execution across Germany, Austria, and Switzerland. Coordinates campaign plans, timelines, localization, approvals, agency partners, retail materials, reporting, budgets, and post-campaign analysis. Gathers player insights and competitor information, supports global partnership campaigns, and assists with local age-rating submissions. The role requires strong organization, communication, German and English fluency, attention to detail, and coordination across international teams.

Build and support production AI platform capabilities for PlayStation’s digital commerce ecosystem. Develop LLM-powered services, reusable components, scalable APIs, microservices, and event-driven workflows using Python or Java. Collaborate with stakeholders to identify and prototype AI use cases, measure outcomes, and productionize successful solutions. The role emphasizes reliable, secure, cost-efficient backend engineering and practical applied AI, including integrations with model APIs, business workflows, data, documents, and internal services.

Build and maintain scalable data pipelines, models, cost allocation systems, metrics, dashboards, and analytical tools for PlayStation’s global infrastructure. Connect infrastructure, financial, engineering, and product data to analyze cost, utilization, capacity, and unit economics. Ensure data quality, testing, observability, documentation, and reproducibility while partnering across engineering, product, finance, and operations teams.

Oversee procure-to-pay and order-to-cash finance operations across Asia, including accounts payable, accounts receivable, billing, collections, credit management, compliance, and controls. Manage BPO-delivered processes, resolve operational issues, improve and standardize workflows, support automation, and contribute to regional finance transformation initiatives. Collaborate with global stakeholders while ensuring accuracy, governance, and Korean VAT compliance.

Leads PlayStation Store’s global digital games monetization organization, setting strategy, operating models, and commercial performance frameworks. Advises publishers on pricing, promotions, lifecycle management, and revenue optimization while driving Intelligent Pricing, Targeted Offers, experimentation, and AI-enabled capabilities. Builds senior publisher relationships, aligns cross-functional teams, represents monetization priorities in executive forums, and develops a high-performing global organization focused on sustainable publisher and platform growth.

Leads innovation and technical delivery for global People Technology, combining HRIS expertise with generative AI, agents, APIs, automation, and workflow orchestration. Develops prototypes and production solutions, establishes reusable architecture and technical direction, partners across People and IT organizations, and ensures security, privacy, responsible AI, and operational readiness. Mentors colleagues and drives adoption of emerging technologies through practical experimentation, recommendations, and hands-on implementation.

Leads an enterprise data engineering team, overseeing people development, delivery planning, technical architecture, production reliability, and operational support. Guides scalable batch and streaming pipelines, ETL/ELT, data products, integrations, governance, testing, CI/CD, monitoring, and incident response. Partners with engineering, platform, security, architecture, and business stakeholders to deliver secure, reusable, high-quality data capabilities across enterprise domains.