Jobs at Planet (weareplanet.com)

Lead end-to-end delivery of technology initiatives: translate scope and estimates into delivery plans, manage cross-functional execution, risks, dependencies, change control, governance artifacts (RAID, status reports), and ensure successful go-live, warranty, and handover.

Design, implement, and maintain automated test frameworks and CI/CD pipelines for Java/Angular Hospitality PMS. Build UI and API automation (Playwright, TypeScript, REST Assured), maintain legacy Selenium/Protractor suites, mentor team members, run performance testing, document frameworks, triage defects in Jira, and collaborate with developers and stakeholders to improve test coverage and stability.

Lead and grow the FI Solution Consulting team focused on acquirer and gateway partners. Shape solution strategy for acquiring, gateway and value-added services (DCC, MCP, integrated gateways), drive partner engagements, translate commercial opportunities into actionable requirements, align cross-functional teams, and remain hands-on for strategic deals while mentoring the team.

Design, develop, test, deploy and maintain backend APIs and services using ASP.NET Core with PostgreSQL/MongoDB, Kafka and AWS. Automate CI/CD, build monitoring and resilience, collaborate in agile teams, produce documentation, and integrate with external payment systems.

The Senior Software Engineer will design and improve backend applications, integrating AI tools, and ensuring quality in collaborative Agile environments. Responsibilities include promoting clean code practices and enhancing system performance.

Lead technical efforts in AI integration for hospitality products, manage both C# and C++ systems, and mentor the engineering team.

Planet invites exceptional talent to submit open applications, potentially for roles in product development, customer success, project management, and strategic functions. The focus is on personal skills and interests.

Lead AI strategy and delivery for PMS and networking domains within the enterprise AI CoE. Own roadmap, prioritize use cases (chatbots, voice AI, ticket deflection, self-service), drive end-to-end execution, ensure governance and compliance (GDPR, risk gates), embed measurable KPIs, and scale reusable AI solutions across product, engineering, and operations while championing responsible AI and stakeholder adoption.

Drive new customer acquisition and revenue growth in a defined territory for Planets hospitality PMS and payments platform. Manage sales activities including presentations, negotiations, upselling, contract handling, customer relationship management, competitor monitoring, and participation in industry events.

Own product positioning and messaging, support go-to-market launches, and create sales enablement materials (decks, battlecards, one-pagers, case studies). Turn product and performance data into customer insights, build polished customer-facing presentations, monitor payments/fintech competitive landscape, and ensure all product-facing materials align with Planet's brand and strategy.

The Technical Support Specialist provides Level 1 technical assistance to customers, troubleshooting issues and ensuring high-level customer service. Responsibilities include logging requests, conducting remote diagnostics, and collaborating with higher-level teams when necessary.

Monitor and maintain availability, stability, and performance of Planet's payment, hospitality, and retail application infrastructure. Respond to and escalate incidents, document issues in ticketing systems, participate in shift handovers, collaborate with cross-functional teams to implement preventive measures and propose service improvements to minimize user impact.

Maintain and correct customer billing and contact records across systems to ensure accurate invoicing, issue credit notes, send billing notifications, contact customers for missing data, collaborate with Account Management to resolve discrepancies, and review outstanding balances and statements.

Design, build, and deploy Agentforce agents and AI-grounded features on Salesforce (Sales Cloud, Service Cloud). Integrate systems, tune agent behaviour, apply prompt engineering, grounding and guardrails, and partner with stakeholders and an AI CoE to prioritize and ship AI features responsibly.

Lead and execute AI strategy for Commercial functions, delivering end-to-end AI initiatives that improve revenue enablement, customer insight, targeting, and decision-making. Partner with stakeholders, lead cross-functional teams, ensure governance and responsible AI, drive adoption, and measure commercial impact and KPIs.

Provide Level 1 technical support for Hoist/Planet managed payment solutions via phone, email, and tickets. Troubleshoot remotely, perform diagnostics, configure access/security, run screen-sharing sessions, escalate to Level 2 or product teams, liaise with third parties, promote self-service/knowledge base, and help onboard/train new team members while meeting SLA/KPI targets.

Provide Level 1 technical support for Hoist/Planet managed payment systems via phone, email, and tickets. Troubleshoot remotely, perform diagnostics, configure access/security settings, escalate to Level 2 or product teams, onboard team members, promote self-service knowledge base, and maintain SLAs/KPIs.

Provide Level 1 technical support to Hoist/Planet customers via phone, email and tickets. Troubleshoot TCP/IP and network issues remotely (including screen-sharing), log and escalate incidents, configure access/permissions, uphold SLAs, promote self-service knowledge base, coordinate with Level 2/Product teams and third parties, and onboard/train new team members while covering 24/7 shift rotations.

Manage and grow a portfolio of high-value global enterprise accounts across EMEA. Drive commercial expansion of payments and tax-free solutions, build executive relationships, lead account strategy, unlock cross-sell opportunities, and coordinate internal teams to deliver revenue-driving payment solutions.

Provide technical support for protel products, handle customer inquiries, and utilize hotel industry experience while ensuring effective communication in a supportive team environment.