Jobs at Planet (weareplanet.com)

Own product positioning and messaging, support go-to-market launches, and create sales enablement materials (decks, battlecards, one-pagers, case studies). Turn product and performance data into customer insights, build polished customer-facing presentations, monitor payments/fintech competitive landscape, and ensure all product-facing materials align with Planet's brand and strategy.

The role focuses on enhancing AI adoption among engineering teams by delivering training, improving workflows, and developing enablement tools, while collaborating closely with various roles across the organization.

Provide technical direction for acquiring and card scheme projects, analyze card scheme requirements, track certified products, participate in compliance reviews, liaise with project and support teams, and deliver documented solutions.

Monitor and maintain availability, stability, and performance of Planet's payment, hospitality, and retail application infrastructure. Respond to and escalate incidents, document issues in ticketing systems, participate in shift handovers, collaborate with cross-functional teams to implement preventive measures and propose service improvements to minimize user impact.

Maintain and correct customer billing and contact records across systems to ensure accurate invoicing, issue credit notes, send billing notifications, contact customers for missing data, collaborate with Account Management to resolve discrepancies, and review outstanding balances and statements.

Manage pre-enablement onboarding execution, monitor performance, handle escalations, drive continuous improvement and automation/AI initiatives, produce reporting and dashboards, and collaborate with cross-functional teams to ensure smooth production onboarding.

Lead and build an in-house DBA pod owning database strategy, architecture, security, HA/DR, FinOps, automation (IaC/CI-CD), migrations to AWS/Azure, vendor governance, and operational standards across SQL Server, Oracle, MySQL and cloud-managed databases within a regulated PCI DSS environment.

Drive revenue growth by acquiring new customers, managing the full sales cycle, negotiating contracts, delivering product presentations, maintaining client relationships, and collaborating cross-functionally to expand Planet's hospitality technology market presence.

The Sales Manager will manage sales activities in a defined territory, acquire new customers, upsell products, conduct presentations, and maintain client relationships.

The Business Development Manager will expand market presence, acquire new customers, and implement sales strategies within a designated territory, while maintaining strong customer relationships and collaborating with cross-functional teams.

Field-based Account Executive responsible for driving adoption of Dynamic Currency Conversion (DCC) across key merchants in Bogota through daily on-site training, promotion, POS support, performance monitoring, and relationship management.

Manage SME account relationships to maximize retention and growth through contract renewals, upselling, inbound/outbound commercial campaigns, escalation handling, and diligent CRM tracking to ensure timely resolution and customer satisfaction.

As a PMS Installations Specialist, you will implement PMS systems for hotel clients, provide training, troubleshoot issues, and maintain customer communication, ensuring high service quality.

As a Customer Support Specialist, you'll assist customers with technical inquiries, provide consulting and training on hotel software, and ensure customer satisfaction through effective solutions.

Manage and grow strategic hotel accounts across DACH, drive retention and upsell, lead renewals and escalations, coordinate with support/product/engineering, deliver account plans and customer advocacy, and provide insights to product and marketing.

Drive new business and grow existing hospitality accounts for networking solutions (IP networks, HSIA, IPTV). Build pipeline, prospect, present solutions, negotiate contracts, retain/upsell customers, and coordinate with technical and delivery teams. Maintain CRM, forecast sales, attend industry events, and monitor market trends.

Drive new business growth in hospitality by selling networking solutions (IP networks, HSIA, IPTV). Manage pipeline, build customer relationships, prepare proposals, negotiate contracts, collaborate with internal teams, and represent the company at industry events.

Drive new business growth in the hospitality sector for networking solutions (IP networks, HSIA, IPTV). Manage pipeline, prospect, present solutions, negotiate contracts, close deals, retain and upsell customers, coordinate with internal teams, maintain CRM records, and represent the company at industry events.

Own a portfolio of strategic hospitality customers, build trusted relationships, drive revenue growth via cross-sell/upsell, manage RFPs and contracts, oversee service delivery and escalations, maintain CRM and account plans, and collaborate with internal teams to ensure service excellence and retention.

Own a portfolio of strategic hospitality accounts, acting as primary contact to ensure service quality, drive upsell/cross-sell revenue, manage RFPs and contract negotiations, coordinate delivery with technical teams, resolve escalations, maintain CRM and reporting, and develop account plans to retain and grow business.