Jobs at Planet (weareplanet.com)

Manage end-to-end merchant payment gateway onboarding from handoff through production activation. Configure payment acceptance solutions, validate requirements, coordinate testing and go-live, track milestones, resolve implementation issues, and communicate with customers and cross-functional teams. Maintain compliance, quality, CRM records, and service-level adherence while contributing to process improvements, documentation, automation, and team knowledge sharing.

Implement property management software for hotel customers, provide remote installation and reception-team training, troubleshoot issues through resolution, coordinate with third parties and internal technical teams, and maintain installation tracking records. The role requires German and English fluency, customer-focused communication, hospitality or helpdesk experience, logical problem-solving, and an organized, independent approach in a hybrid work environment.

Configure, enable, test, troubleshoot, and validate Planet payment solutions for merchants. Coordinate with merchants and internal teams to ensure accurate configurations, compliant delivery, correct billing models, and timely installations. Provide technical guidance, resolve merchant questions, monitor installation outcomes, and report solution status while maintaining strong customer service and communication.

Manage end-to-end merchant onboarding for payment gateway solutions, including requirements review, account setup, configuration, testing, activation, and go-live. Coordinate with customers and cross-functional teams, monitor timelines and SLAs, resolve implementation issues, maintain accurate operational records, and ensure compliance and quality standards. Contribute to process improvements, documentation, automation initiatives, training, and knowledge sharing.

Configure, install, test, and support Planet payment and commerce solutions across card-present and e-commerce environments. Troubleshoot PMS/POS integrations, networks, connectivity, firewalls, VPNs, DNS, and payment terminals through remote and on-site deployments. Provide technical guidance and customer support, coordinate with internal teams and third-party providers, maintain installation records, manage escalations, and recommend process improvements.

Implement property management software for hotel customers, provide remote training, troubleshoot installation and post-installation issues, coordinate resolutions with third parties and internal technical teams, and maintain accurate installation tracking. The role requires French and English fluency, customer-focused communication, structured independent work, and an interest in IT and new technologies. The position follows a hybrid model with three office days per week.

Lead technical efforts in AI integration for hospitality products, manage both C# and C++ systems, and mentor the engineering team.

Monitor, triage, and investigate security alerts across Sentinel, Defender XDR, EDR, and cloud services; escalate incidents, support containment and remediation, tune detections, maintain audit-ready incident records, and support PCI DSS compliance and vulnerability monitoring.

Configure, test, troubleshoot, deploy, document, and support Planet payment solutions for merchants. Coordinate with merchants and internal teams to ensure accurate, timely implementation aligned with contracts, billing models, and configuration standards. Create enablement tickets, provide technical guidance, track installed solution status, and support customer experience objectives. The role is primarily remote with hybrid office attendance for training and meetings.

Configure, test, deploy, document, and support Planet payment solutions for merchants. Review contracts, create enablement tickets, troubleshoot products remotely, provide technical guidance, monitor implementation status, and coordinate with merchants and internal teams to deliver accurately and on schedule. The role requires strong understanding of integrated payments, organization, teamwork, and deadline management, with payments, POS, or tax-free industry experience preferred.

Configure, test, deploy, document, and support Planet payment solutions for merchants. Review contracts, create enablement tickets, troubleshoot implementations, provide technical guidance, monitor installation status, and coordinate with merchants and internal teams to deliver accurate configurations on schedule. The role requires strong payments knowledge, organization, teamwork, and effective communication in a hybrid office environment.

Designs and implements technical solutions using SQL and Python, Java, or JavaScript. Responsibilities include troubleshooting databases and applications, integrating enterprise systems, optimizing queries, developing scripts and tools, documenting solutions, and collaborating with internal teams and clients.

Manage the end-to-end onboarding of merchants onto payment gateway platforms, including application validation, technical configuration, regulatory compliance, stakeholder coordination, SLA monitoring, issue resolution, and client support. The role also contributes to improving onboarding efficiency and quality while ensuring a smooth customer experience. Fluency in German is mandatory, and the position follows a hybrid schedule with three office days per week.

Identify and research hospitality prospects in the UK and Germany, contact leads through phone, email, and social media, qualify opportunities, schedule appointments for sales representatives, maintain CRM records, collaborate with marketing, and report sales activity. The role requires strong communication, customer orientation, structured independent work, CRM and Microsoft Office proficiency, and fluency in English and German.

Drive new business growth in hospitality by selling networking solutions (IP networks, HSIA, IPTV). Manage pipeline, build customer relationships, prepare proposals, negotiate contracts, collaborate with internal teams, and represent the company at industry events.

Drive new business and grow existing hospitality accounts for networking solutions (IP networks, HSIA, IPTV). Build pipeline, prospect, present solutions, negotiate contracts, retain/upsell customers, and coordinate with technical and delivery teams. Maintain CRM, forecast sales, attend industry events, and monitor market trends.

Own a portfolio of strategic hospitality customers, build trusted relationships, drive revenue growth via cross-sell/upsell, manage RFPs and contracts, oversee service delivery and escalations, maintain CRM and account plans, and collaborate with internal teams to ensure service excellence and retention.

Lead optimisation of AI agents and automation across the business: track and improve AI performance, create and maintain structured knowledge, design real-world tests and QA processes, perform gap analysis, report metrics and drive prioritized improvements and new AI use cases.

The Sales Manager will oversee sales in a defined area, manage customer relationships, conduct presentations, negotiate contracts, and gather market feedback.

Own major incident bridges in a 24/7 Command Centre, directing declarations, escalations, communications, resolution, handovers, and post-incident reviews. The role requires coordinating concurrent incidents, producing timelines and executive updates, maintaining runbooks, supporting incident drills, and improving MTTA and MTTR. Success requires calm bridge command, strong communication, ITSM and alerting-tool experience, and availability for a full rotating 24/7 roster.