Teams at Planet (weareplanet.com)

Configure, install, test, and support payment and commerce solutions integrated with PMS and POS platforms. Troubleshoot software, network, connectivity, firewall, VPN, DNS, and payment terminal issues during remote and on-site deployments. Coordinate with merchants, vendors, project managers, sales, support, product, and engineering teams while maintaining installation records, resolving escalations, and improving deployment processes.

Provides phone, email, and Salesforce support to tourists and merchants regarding Tax Free processes. Delivers in-store training, demonstrations, and refresher sessions; supports merchant onboarding, solution implementations, and system changes. Coordinates training with internal teams and vendors, resolves recurring issues, follows service-level standards, and provides basic administrative assistance. Requires fluent Greek, advanced English, strong customer service and presentation skills, organization, computer literacy, and the ability to explain operational and technical processes clearly.

Implement property management software for hotel customers, provide remote training, troubleshoot installation and post-installation issues, coordinate resolutions with third parties and internal technical teams, and maintain accurate installation tracking. The role requires French and English fluency, customer-focused communication, structured independent work, and an interest in IT and new technologies. The position follows a hybrid model with three office days per week.