Teams at Planet (weareplanet.com)

Implement and configure property management software (PMS), provide remote training via Teams, troubleshoot installation and post-install issues, liaise with third-party vendors and internal teams, maintain tracking records, and deliver customer-centric support to hotel clients.

Manage end-to-end merchant onboarding to Planet’s gateway: review applications, validate technical and compliance requirements, configure payment solutions, coordinate internal and external stakeholders, track SLAs, resolve issues, and improve onboarding processes to ensure a smooth client experience.

Lead end-to-end delivery of technology initiatives: translate scope and estimates into delivery plans, manage cross-functional execution, risks, dependencies, change control, governance artifacts (RAID, status reports), and ensure successful go-live, warranty, and handover.