Teams at Planet (weareplanet.com)

Manage end-to-end merchant payment gateway onboarding from handoff through production activation. Configure payment acceptance solutions, validate requirements, coordinate testing and go-live, track milestones, resolve implementation issues, and communicate with customers and cross-functional teams. Maintain compliance, quality, CRM records, and service-level adherence while contributing to process improvements, documentation, automation, and team knowledge sharing.

Implement property management software for hotel customers, provide remote installation and reception-team training, troubleshoot issues through resolution, coordinate with third parties and internal technical teams, and maintain installation tracking records. The role requires German and English fluency, customer-focused communication, hospitality or helpdesk experience, logical problem-solving, and an organized, independent approach in a hybrid work environment.

Configure, enable, test, troubleshoot, and validate Planet payment solutions for merchants. Coordinate with merchants and internal teams to ensure accurate configurations, compliant delivery, correct billing models, and timely installations. Provide technical guidance, resolve merchant questions, monitor installation outcomes, and report solution status while maintaining strong customer service and communication.