Jobs at PitchBook

Manage a strategic portfolio to drive retention and expansion, onboard and train clients, analyze usage and health metrics, conduct business reviews, document interactions, and collaborate with account managers to optimize product adoption and client satisfaction.

Manage a portfolio of strategic clients to drive retention and expansion. Serve as product expert, onboard and train clients (including in-person), analyze customer health and usage with Catalyst and Tableau, conduct business reviews, document interactions in Catalyst, collaborate with Account Managers, and drive engagement through Highspot and tailored communications.

Support EMEA private capital research by gathering and analyzing PitchBook and external data, writing and editing reports, managing distribution, engaging clients and industry contacts, and collaborating with data and product teams to produce actionable insights on private equity and venture capital.

The Customer Support Specialist provides support via phone, email, and chat to troubleshoot issues for PitchBook clients. Responsibilities include documenting interactions in Salesforce and collaborating with teams to enhance customer experience.

The Account Manager at PitchBook will manage core customer relationships, develop sales strategies, ensure client satisfaction, and drive growth within accounts.

As a Customer Success Manager, you will drive client retention, onboard new clients, conduct training, and provide excellent support while utilizing data analysis for client satisfaction.

The Customer Success Manager ensures client retention and engagement, provides exceptional support, conducts training, and analyzes customer health to optimize usage of the PitchBook platform.

Lead reliability efforts by defining SLOs, building recoverability and observability, automating infrastructure-as-code, operating and improving large-scale cloud services, mentoring engineers, and participating in incident management and root cause analysis.

The Sr. Site Reliability Engineer will manage and enhance systems for reliability, using automation, incident management, observability tools, and mentoring other engineers, while collaborating closely within teams to improve customer experiences.

The Customer Support Specialist provides direct support to PitchBook clients via phone, email, and chat, troubleshooting issues and documenting interactions. The role focuses on achieving customer satisfaction and optimizing the platform for users.

The Sr. Product Manager will lead the GTM Systems product strategy across Sales, CS, and Marketing platforms, ensuring operational efficiency and alignment with business needs through effective product management.

The Senior Training Specialist at PitchBook facilitates onboarding and ongoing training for new and existing employees, focusing on learner engagement and performance outcomes. This role involves developing training content, conducting needs assessments, and collaborating with leadership to identify skill gaps and training needs.

The Account Development Representative drives outbound prospecting, manages inbound leads, and qualifies prospects to generate opportunities, supporting sales growth and client relationships.

The Data Analyst at PitchBook provides high-quality data analysis for private market research, utilizing Excel and SQL to deliver insights and support clients. Responsibilities include managing data requests, collaborating with research analysts, and contributing to content development for various media.

The Account Management Director manages client relationships, drives sales strategies for growth and renewals, and ensures customer satisfaction through excellent support and collaboration.

Design and develop data solutions, maintain databases, enhance data quality, mentor junior engineers, and lead data process improvements.

The Customer Support Specialist provides direct assistance to PitchBook clients via chat, phone, and email, while troubleshooting issues and documenting interactions. This role emphasizes collaboration, communication, and ongoing learning to enhance customer experience and drive product improvements.

The Billing & Accounts Receivable Analyst manages billing compliance, invoicing, customer inquiries, and accounts receivable processes while collaborating with sales.

As a Business Development Manager, you'll drive new client acquisition, manage sales processes, conduct product demos, and collaborate with various teams to meet clients' needs and exceed sales goals.

Lead product management for Navigator, PitchBook's AI platform. Define strategy, manage a team, drive cross-functional execution and ensure alignment across stakeholders.