Jobs at Phoenix Software

Provide central operational support for order processing, purchase orders, contract and licensing administration, supplier liaison, pricing maintenance, reporting, renewals, and after-sales issue resolution while ensuring accuracy, policy compliance, and process improvement.

Provide pre-sales and sales support for Managed Services: qualify opportunities, produce proposals/tenders, deliver enablement, manage CRM pipeline, collaborate with delivery and technical teams, and contribute to service documentation and improvement.

Deliver Active Directory and Microsoft 365 migration projects using Quest or similar tools. Scope, discover, design, plan and implement tenant‑to‑tenant and AD migrations, manage multiple projects, collaborate with stakeholders, mentor team members, and ensure compliance with security and data protection policies.

Support design, implementation and maintenance of on‑premise, hybrid and cloud infrastructure. Assist deployments, migrations and upgrades; build and support virtualization, server, networking and Microsoft platforms; configure AD, DNS, DHCP and backup solutions; troubleshoot systems; produce documentation; collaborate with project, service, vendor and customer teams while developing consultancy skills.

Own and grow a portfolio of Local Government accounts by developing account plans, identifying upsell/cross-sell opportunities, leading complex sales cycles, and collaborating with technical and vendor teams. Ensure compliance with public sector procurement frameworks, maintain accurate forecasts and pipelines, and build trusted relationships with stakeholders across IT, procurement, and leadership to drive long-term revenue and retention.

Design, implement and support Microsoft Azure infrastructure solutions across customer engagements. Deliver migrations, configure networking/security (VPN, ExpressRoute, Firewall, Entra ID, RBAC, PIM), apply governance, automate with PowerShell and Terraform/Bicep, troubleshoot hybrid connectivity, produce documentation, and participate in customer workshops and handovers.

The role involves supporting sales engagement and revenue through presentations, opportunity qualification, training, and customer interaction focused on Microsoft Dynamics 365 and AI solutions.

Provide 3rd-line support and administration for Azure Virtual Desktop environments, troubleshoot and optimise AVD performance, manage FSLogix profiles and images, use ITSM tools for ticketing, automate tasks with PowerShell/Azure CLI, collaborate with DevOps and customers to resolve complex Azure infrastructure issues.

Provide commercially focused contract advice and manage review, negotiation and administration of customer, supplier, subcontractor and partner contracts across public sector frameworks. Support sales and bid teams, promote standard terms, ensure framework compliance, negotiate NDAs and amendments, maintain contractual documentation, support information security compliance, and drive continuous improvement in contract management processes.

The Senior Infrastructure Consultant will lead customer engagements by designing secure on-premises and hybrid infrastructure solutions, ensuring high availability, and providing technical leadership throughout delivery stages.

Lead design and implement Microsoft Purview and related cloud security solutions. Run scoping and design workshops, produce SOWs and technical documentation, collaborate with project management to meet milestones, and diagnose and resolve customer technical issues.

As a Senior SOC Analyst, you'll lead complex incident response, perform threat hunting, malware analysis, and mentor junior analysts while contributing to SOC processes and client communication.

The Senior HR Advisor will provide high-quality HR support, lead complex employee relations matters, develop policies, and coach managers, all while ensuring compliance and best practices.

Elicit, analyse and document business and system requirements for License Dashboard systems and customer platforms. Act as liaison between customers, stakeholders and delivery teams; produce functional specifications, user stories, workflows and process maps; support product roadmaps, Agile ceremonies, testing, adoption and continuous improvement to align solutions with business goals.