Jobs at Phoenix Software

Provide third-line support for complex Azure cloud applications and infrastructure issues. Responsibilities include cloud service optimisation, performance tuning, ITSM ticket management, troubleshooting, customer collaboration, and developing automation scripts with PowerShell and Azure CLI. The role requires MSP support experience, Azure administration knowledge, ITIL understanding, networking and systems administration skills, strong customer service, and the ability to work independently in a shift-based environment.

Coordinates the full bid and tender process, including opportunity monitoring, documentation review, clarification tracking, stakeholder communication, compliant submissions, framework reporting, KPI reporting, and bid library maintenance. The role supports sales and business units, manages tender portals and logins, maintains compliance certifications, edits bid content, and coordinates team workloads to meet strict deadlines. It requires strong organisation, communication, copy-editing, analytical, reporting, and Microsoft Office skills. The position is hybrid and requires a mandatory BPSS check.

Manage end-to-end delivery of multiple IT consultancy projects across infrastructure, cloud, Microsoft 365, security, end-user computing, and MDM. Responsibilities include project planning, budgeting, governance, resource coordination, stakeholder communication, risk and issue management, financial oversight, customer onboarding, and continuous improvement. The role requires strong project management, commercial awareness, customer relationship, and decision-making skills, with experience in IT services, technology, or consultancy environments.

Supports Account Managers by raising sales orders, managing quotes and purchases, liaising with customers and suppliers, updating CRM opportunities, creating deal registrations, checking order compliance, and assisting with client relationship management. The role requires strong administration, communication, prioritization, Microsoft Office, CRM, and sales-process skills. It is hybrid at the company headquarters in Pocklington and requires passing a BPSS check.

Supports Account Managers by raising sales orders, coordinating with customers and suppliers, confirming pricing and orders, updating quotes and CRM opportunities, managing deal registrations, and maintaining sales-process compliance. Provides administrative cover and assists with client relationships to help secure and retain business. The role requires strong organization, communication, prioritization, and proficiency with Microsoft Office and Teams.

Drive enterprise infrastructure, hybrid cloud, and data centre sales across NHS customers. Partner with Healthcare Account Managers to engage technical and business stakeholders, understand technology roadmaps, identify and qualify opportunities, lead discovery sessions, coordinate specialist teams, and align solutions with customer objectives. Build customer relationships, support pipeline growth, and provide market and technology insight to the wider Healthcare Sales team.

Own and prioritise product backlogs, translate business needs into actionable requirements, support Agile delivery teams, clarify priorities and acceptance criteria, engage stakeholders, and promote continuous improvement. The role coordinates Developers, Testers, Business Analysts, and Delivery Managers while tracking product value, outcomes, and performance. Hybrid work is based primarily at the Pocklington headquarters and requires a mandatory BPSS check.

Designs and presents infrastructure, cloud, virtualization, storage, managed services, and hybrid IT solutions. Supports sales teams by qualifying opportunities, developing proposals and tender responses, creating bills of materials, presenting technical value, and driving cross-sell and upsell opportunities. Builds relationships with customers, vendors, partners, and internal teams while managing pipeline reporting, maintaining technical accreditations, and staying current with emerging technologies.

Designs and delivers Microsoft Power Platform solutions, including applications, automations, data models, integrations, and AI-powered tools. The consultant leads discovery and technical design workshops, advises on governance and best practices, produces project documentation, supports pre-sales, resolves technical issues, and mentors junior consultants. The role requires close collaboration with customers, project managers, and delivery teams to create secure, scalable, supportable solutions.

Deliver complex Active Directory and Microsoft 365 migration and transformation projects using Quest technologies. Responsibilities include scoping, discovery, solution design, implementation, coexistence, cutover, post-migration support, stakeholder engagement, and project handover. The consultant will manage multiple concurrent projects, support merger and organisational transformation initiatives, improve delivery processes, mentor colleagues, and maintain relevant certifications while working across hybrid identity, Exchange, SharePoint, OneDrive, Teams, and Windows Server environments.

Leads and develops the Software Engineering team, overseeing people management, engineering operations, releases, production incidents, code quality, governance, technical investigations, SQL data work, and technical stakeholder collaboration. The role provides technical direction, supports delivery planning, reduces technical debt, promotes engineering standards, and drives continuous improvement across software development practices.

Lead design and implement Microsoft Purview and related cloud security solutions. Run scoping and design workshops, produce SOWs and technical documentation, collaborate with project management to meet milestones, and diagnose and resolve customer technical issues.

Create and optimise high-quality content (blogs, whitepapers, eBooks) to improve visibility, engagement and conversion across search and AI-driven answer engines. Develop content strategies, apply SEO and AEO techniques, use CMS and analytics to measure performance, identify content gaps, and collaborate with subject matter experts and marketing teams to align content with business objectives.