Jobs at Phoenix Software

Drive enterprise infrastructure, hybrid cloud, and data centre sales across NHS customers. Partner with Healthcare Account Managers to engage technical and business stakeholders, understand technology roadmaps, identify and qualify opportunities, lead discovery sessions, coordinate specialist teams, and align solutions with customer objectives. Build customer relationships, support pipeline growth, and provide market and technology insight to the wider Healthcare Sales team.

Supports account teams in identifying, developing, and closing managed services and technology solution opportunities. The role involves customer discovery, solution discussions, vendor collaboration, pipeline management, forecasting, and translating business challenges into technology propositions. It focuses on expanding services within education-sector customers while collaborating with sales, technical, delivery, and strategic vendor teams. A BPSS check is required, and the role is hybrid with approximately two office days per week in Pocklington.

Deploys, configures, and optimizes SIEM, SOAR, and other security tooling for managed security service customers. Responsibilities include customer onboarding, log ingestion, security integrations, SOC infrastructure maintenance, incident tracking, SLA management, troubleshooting, and operational improvement. The role requires collaboration with SOC analysts, engineers, customers, and service teams, with SC clearance and mandatory BPSS screening.

Manage end-to-end IT Asset Management projects and managed services across customer engagements. Responsibilities include planning schedules and resources, managing risks, issues, costs, dependencies, and changes, coordinating consultants, leading customer meetings and governance, producing project reports, and recovering at-risk projects. The role requires strong stakeholder management, communication, organization, financial oversight, and Microsoft Office skills. It is hybrid, based primarily in Pocklington, and requires a BPSS check.

Own and prioritise product backlogs, translate business needs into actionable requirements, support Agile delivery teams, clarify priorities and acceptance criteria, engage stakeholders, and promote continuous improvement. The role coordinates Developers, Testers, Business Analysts, and Delivery Managers while tracking product value, outcomes, and performance. Hybrid work is based primarily at the Pocklington headquarters and requires a mandatory BPSS check.

Designs and presents infrastructure, cloud, virtualization, storage, managed services, and hybrid IT solutions. Supports sales teams by qualifying opportunities, developing proposals and tender responses, creating bills of materials, presenting technical value, and driving cross-sell and upsell opportunities. Builds relationships with customers, vendors, partners, and internal teams while managing pipeline reporting, maintaining technical accreditations, and staying current with emerging technologies.

Designs and delivers Microsoft Power Platform solutions, including applications, automations, data models, integrations, and AI-powered tools. The consultant leads discovery and technical design workshops, advises on governance and best practices, produces project documentation, supports pre-sales, resolves technical issues, and mentors junior consultants. The role requires close collaboration with customers, project managers, and delivery teams to create secure, scalable, supportable solutions.

Deliver complex Active Directory and Microsoft 365 migration and transformation projects using Quest technologies. Responsibilities include scoping, discovery, solution design, implementation, coexistence, cutover, post-migration support, stakeholder engagement, and project handover. The consultant will manage multiple concurrent projects, support merger and organisational transformation initiatives, improve delivery processes, mentor colleagues, and maintain relevant certifications while working across hybrid identity, Exchange, SharePoint, OneDrive, Teams, and Windows Server environments.

Provides administrative and sales support to Account Managers serving government and public safety clients. Responsibilities include raising sales orders, liaising with customers and suppliers, checking order confirmations, updating quotes and opportunities in sales and CRM systems, handling deal registrations, meeting process deadlines, and supporting client relationship management. The role requires administrative experience, strong communication, proficiency with Microsoft Office and Teams, initiative, prioritization, and successful completion of a mandatory BPSS check.

Provides first-line technical support to internal and external customers through email, phone, and chat. Responsibilities include troubleshooting, resolving or escalating issues, documenting support tickets and resolutions, and supporting data and information security. The role is a Level 3 Microsoft Azure Cloud Support Specialist apprenticeship with structured training, requiring strong IT interest, customer service, communication, problem-solving, organisation, and willingness to learn.

Leads and develops the Software Engineering team, overseeing people management, engineering operations, releases, production incidents, code quality, governance, technical investigations, SQL data work, and technical stakeholder collaboration. The role provides technical direction, supports delivery planning, reduces technical debt, promotes engineering standards, and drives continuous improvement across software development practices.

Provide pre-sales and sales support for Managed Services: qualify opportunities, produce proposals/tenders, deliver enablement, manage CRM pipeline, collaborate with delivery and technical teams, and contribute to service documentation and improvement.

Manage and optimise public-sector framework agreements: ensure compliance, maintain documentation, monitor obligations and performance, produce Power BI reporting, support bids and sales with framework guidance, manage supplier relationships, and drive continuous improvement to maximise commercial value.

Lead design and implement Microsoft Purview and related cloud security solutions. Run scoping and design workshops, produce SOWs and technical documentation, collaborate with project management to meet milestones, and diagnose and resolve customer technical issues.

Create and optimise high-quality content (blogs, whitepapers, eBooks) to improve visibility, engagement and conversion across search and AI-driven answer engines. Develop content strategies, apply SEO and AEO techniques, use CMS and analytics to measure performance, identify content gaps, and collaborate with subject matter experts and marketing teams to align content with business objectives.

Lead discovery, design and delivery of data modernisation and migration projects. Design data lakes/warehouses/lakehouses and landing zones, advise on data strategy, governance and quality, implement Microsoft/Azure and Databricks platforms, support AI/ML initiatives, run workshops, produce technical documentation, contribute reusable assets, and support pre-sales and practice development.