Teams at Phoenix Software

Provide third-line support for complex Azure cloud applications and infrastructure issues. Responsibilities include cloud service optimisation, performance tuning, ITSM ticket management, troubleshooting, customer collaboration, and developing automation scripts with PowerShell and Azure CLI. The role requires MSP support experience, Azure administration knowledge, ITIL understanding, networking and systems administration skills, strong customer service, and the ability to work independently in a shift-based environment.

Coordinates the full bid and tender process, including opportunity monitoring, documentation review, clarification tracking, stakeholder communication, compliant submissions, framework reporting, KPI reporting, and bid library maintenance. The role supports sales and business units, manages tender portals and logins, maintains compliance certifications, edits bid content, and coordinates team workloads to meet strict deadlines. It requires strong organisation, communication, copy-editing, analytical, reporting, and Microsoft Office skills. The position is hybrid and requires a mandatory BPSS check.

Manage end-to-end delivery of multiple IT consultancy projects across infrastructure, cloud, Microsoft 365, security, end-user computing, and MDM. Responsibilities include project planning, budgeting, governance, resource coordination, stakeholder communication, risk and issue management, financial oversight, customer onboarding, and continuous improvement. The role requires strong project management, commercial awareness, customer relationship, and decision-making skills, with experience in IT services, technology, or consultancy environments.