Jobs at PGA TOUR Superstore

Provides customer support for online orders, special product orders, vendor shipments, returns, deliveries, gift cards, promotions, and Studio appointments. Researches issues across multiple systems, coordinates with stores, vendors, e-commerce, and customer care teams, and delivers timely resolutions. The role also manages international and domestic e-commerce orders, processes FedEx intercepts and claims, communicates website issues, and supports post-sale order fulfillment.

Monitors and processes drop-ship orders, coordinates with suppliers and internal teams, tracks inventory, onboards vendors and products, manages online product content, enters order data, and prepares performance reports. The role is onsite Monday through Friday and requires strong organization, communication, multitasking, and Microsoft Office skills.

Provides expert golf club fitting and product guidance while delivering exceptional customer service in a retail studio. Responsibilities include meeting sales and booking KPIs, building customer relationships, maintaining studio equipment and presentation, processing custom club orders, supporting front-end operations, promoting products and events, and providing feedback to management. Uses Trackman, SAM Putt Lab, USchedule, and Microsoft Office to support fittings and operations.

Own CRM, email, SMS, and personalization programs to grow subscribers, acquire and retain customers, increase lifetime value, and recover lapsed revenue. Lead segmentation, lifecycle campaigns, testing, analytics, data quality, compliance, and cross-functional coordination with analytics, data science, business technology, and MarTech teams. The role may supervise CRM staff and requires onsite work in Roswell, Georgia, with up to 10% travel.

Manage online merchandising and site content across homepage, category pages, landing pages, navigation, and search. Analyze ecommerce metrics, customer data, competitive trends, and KPIs to recommend improvements that increase conversion and sales. Coordinate product assortments, inventory, content accuracy, SEO, A/B testing, UX experimentation, and seasonal storytelling with merchandising and creative teams.

Leads customer segmentation, personalization, and customer master data strategy. Develops models, personalization roadmaps, data governance practices, and unified customer profiles to support targeted marketing and customer experience initiatives. Partners with CRM, marketing, analytics, technology, and operations teams; monitors KPIs; ensures data quality and privacy compliance; and manages a team of insights analysts and specialists.

Leads digital and in-store experience optimization across e-commerce search, product discovery, product data governance, experimentation, analytics, personalization, and AI capabilities. Owns optimization prioritization, manages search relevance and PIM strategy, establishes measurement frameworks, and partners with E-Commerce, Marketing, Analytics, Merchandising, Technology, and vendors to improve conversion, engagement, and customer experience.

Provide world-class customer service and expert club fittings using Trackman and SAM Putt Lab, meet sales KPIs, maintain STUDIO presentation and operations, enter custom orders, and grow a repeat client base.

Receive, inspect, organize, and stock merchandise; pick, pack, and prepare eCommerce orders; execute price changes and merchandising; handle returns; maintain a clean, safe stockroom and sales floor; provide customer service and promote products; report operational opportunities to the Operations Manager.

The Logistics Associate engages with customers, manages merchandise, maintains a clean environment, processes eCommerce orders, and handles returns while ensuring exceptional service.

Logistics Associate engages with customers and provides exceptional service. Responsibilities include receiving shipments, organizing merchandise, preparing eCommerce orders, handling returns, and maintaining a clean environment.

The Tennis Associate provides exceptional customer service, maximizes sales, oversees merchandising, and enhances product knowledge in a retail setting.

The Logistics Associate at PGA TOUR Superstore is responsible for customer engagement, merchandise management, and eCommerce order preparation while maintaining a clean environment.

Logistics Associates engage customers, manage inventory, prepare orders for shipping, and maintain a clean sales environment while ensuring exceptional service.

The STUDIO Fitting Specialist provides exceptional customer service, utilizing fitting technology to enhance the golf club fitting experience, ensuring customer satisfaction and maximizing sales.