Jobs at Perkbox

First-line customer support role handling phone, live chat, and email. Troubleshoot common platform issues, escalate complex cases to 2nd line, guide customers through product features, meet KPIs, contribute feedback for continuous improvement, and work rotating shifts including occasional weekends.

Own a portfolio of private-sector accounts to drive retention and growth via upsells, executive reviews, adoption programs, training, product feedback, and efficient issue triage.

Lead DevSecOps practices across multi-cloud infrastructure: embed security in the SDLC, own IAM and access governance, manage Kubernetes and serverless, implement IaC with Terraform, evolve CI/CD pipelines, and drive observability, incident response, and compliance to ISO27001/SOC2 standards.

Expression of interest for future Sales Development Representative (SDR) roles. Candidates should proactively engage prospects, qualify opportunities, communicate product value, work with Marketing and Sales, handle objections, and learn in a coaching-led environment. Ideal for ambitious, resilient, organized individuals building a sales career.

Own and evolve Perkboxs Salesforce platform: build scalable Apex/LWC/Visualforce solutions, maintain integrations, ensure data quality and security, manage releases, collaborate with commercial and product teams, and document changes.