Teams at Perkbox

First-line customer support role handling phone, live chat, and email. Troubleshoot common platform issues, escalate complex cases to 2nd line, guide customers through product features, meet KPIs, contribute feedback for continuous improvement, and work rotating shifts including occasional weekends.

Own a portfolio of private-sector accounts to drive retention and growth via upsells, executive reviews, adoption programs, training, product feedback, and efficient issue triage.

Lead DevSecOps practices across multi-cloud infrastructure: embed security in the SDLC, own IAM and access governance, manage Kubernetes and serverless, implement IaC with Terraform, evolve CI/CD pipelines, and drive observability, incident response, and compliance to ISO27001/SOC2 standards.