Teams at Perk

Provides overnight, multichannel support for business travelers by booking and modifying complex itineraries, enforcing corporate travel policies, assisting VIP executives, monitoring disruptions, and arranging safe rerouting. The role requires strong problem-solving, communication, customer service, technology, and crisis-management skills while working a 12 AM–9 AM shift.

Manage a portfolio of Spanish long-tail business accounts, build relationships with decision-makers, and increase customer satisfaction, revenue, and margin. Identify upselling and cross-selling opportunities, deliver data-driven business reviews, resolve recurring issues, coordinate product rollouts, and meet quarterly growth targets. The role requires native Spanish and fluent English, account management or customer success experience, strong communication and presentation skills, and the ability to analyze data and prioritize effectively.

Manage a portfolio of large French SMB accounts, build relationships with key stakeholders, and drive customer satisfaction, retention, upsell, and cross-sell growth. Consult customers on travel and expense management workflows, explain product integrations, identify operational and financial pain points, resolve issues, and promote adoption of corporate cards, invoice processing, and expense management features. The role requires fluent French and English, strong analytical skills, Excel proficiency, and experience in account management or customer success.