Jobs at People First Bank

Analyze complex transaction and customer datasets to identify AML/CTF risks, unusual behaviors, typologies, and emerging financial crime patterns. Develop, test, and tune transaction monitoring rules and scenarios, translate intelligence into detection controls, and support risk-based decisions. Partner with financial crime and first-line teams, investigate anomalies, and communicate analytical findings and recommendations to technical and non-technical stakeholders.

Leads complex card dispute investigations involving scams and fraud, determines fair outcomes, exercises delegated refund authority, and advises management on high-value matters. Supports vulnerable members, applies ePayments Code and Visa scheme rules, provides subject matter expertise to investigators and financial crimes teams, and contributes to fraud-loss reduction and continuous improvement initiatives.

Supports lifecycle and direct marketing campaigns from briefing and copywriting through implementation, optimization, and reporting. Builds member communications and automated customer journeys, collaborates with stakeholders and data teams on segmentation and targeting, maintains brand tone and compliance, and uses campaign performance insights to improve retention and growth.

Develop, deploy, maintain, support, and improve Salesforce Financial Services Cloud platforms. Collaborate with product owners, delivery leads, analysts, and cross-functional teams to deliver reliable, scalable member solutions. Apply agile methodologies, create technical documentation, optimize platform performance, and implement enhancements using Apex, LWC, Visualforce, JavaScript, and flows. The role requires Salesforce development experience and mandatory Salesforce Administrator and Platform Developer I certifications.

Leads a pipeline of customer-focused continuous improvement initiatives, coordinating delivery, risks, dependencies, and measurable outcomes. Identifies root causes of customer friction using insights, data, and feedback; facilitates cross-functional workshops; influences leaders; and coaches teams in improvement practices. Requires expertise in continuous improvement methodologies, stakeholder engagement, analytical problem-solving, and end-to-end project delivery.