Jobs at PCCA

Lead product vision, roadmap, and delivery for a SaaS pharmacy platform modernization. Drive adoption and retention through customer research, data, and commercial alignment. Manage Agile delivery using Azure DevOps, partner with engineering on cloud/multi-tenant decisions, and use AI tools to improve workflows. Balance technical debt, regulatory continuity, and GTM readiness while communicating progress to customers and executives.

Generate qualified sales opportunities for community compounding pharmacies via outbound prospecting, consultative discovery, CRM management, and collaboration with Territory Managers. Support existing customers, promote products and events, attend trade shows, and perform occasional travel (under 20%).

Support GMP compliance, lead and document investigations and customer complaint management, maintain quality systems and records, administer MasterControl activities, perform internal and external audit support, oversee equipment calibration and related follow-up, and support continuous improvement and CAPA activities.

Build and run a scalable customer education program: implement and administer the LMS, create video and eLearning content, design role-based curricula and assessments, track education metrics, and serve as flex support for onboarding and live training during peak periods.