Jobs at Paytm

Leads and mentors a Data DevOps team while architecting, implementing, and optimizing secure, scalable AWS-based big data infrastructure. Oversees platforms including Kafka, Spark, EMR, Airflow, Trino, and Kubernetes; automates infrastructure with Terraform, Ansible, and CloudFormation; manages CI/CD, observability, incident response, security, SLAs, stakeholder priorities, budgets, and cloud costs.

Leads Paytm Ads’ advertising sales organization, owning revenue growth, strategic advertiser and agency partnerships, vertical expansion, pipeline development, commercial negotiations, and high-value client engagements. The role manages senior stakeholder relationships, mentors the sales team, drives forecasting and business reviews, collaborates cross-functionally on campaign and product development, and identifies opportunities across FMCG, consumer internet, gaming, and related industries.

Manage end-to-end business and non-technical recruitment, partnering with hiring managers and HR stakeholders. Responsibilities include sourcing, interviewing, onboarding, recruitment process optimization, employer branding, employee referral programs, candidate experience, recruiting analytics, dashboards, KPI reporting, and leading a recruitment unit. The role requires 3–8 years of talent acquisition experience, especially in business, non-technical, or bulk hiring.

Design, build, deploy, and operate production-grade agentic AI systems for risk, fraud, payments, support, and other workflows. Responsibilities include architecting reasoning, planning, tool use, memory, and multi-agent capabilities; developing secure infrastructure, SDKs, evaluations, observability, and guardrails; managing multi-model inference; leading deployments and pilots; setting technical standards; and mentoring engineers. Requires strong Python, cloud, containerization, LLM architecture, agent security, and stakeholder-management skills.

Architect and build production AI inference and agentic systems across model serving, multi-agent orchestration, tool use, workflow automation, safety guardrails, evaluation, and observability. Lead platform architecture, develop SDKs and APIs, optimize model performance, partner with ML, product, and security teams, and mentor engineers delivering reliable AI capabilities for fintech workflows.

Leads rural sales operations for Paytm financial products, growing distribution and market share. Recruits, trains, coaches, and monitors field sales executives; plans territories, communicates targets, audits acquisitions, ensures market activity, and drives cross-selling of merchant loans, personal loans, GOLD SIP, and merchant upgrades. Requires strong networking, lending-product knowledge, team leadership, and extensive travel.

Build robust, scalable backend systems using Java, Spring Boot, and microservices. Responsibilities include designing scalable architectures, working with databases and messaging systems, deploying on AWS, tuning API and storage performance, and solving complex technical problems. Experience with generative AI, agentic AI, or AI-powered development tools is advantageous.

Leads the HR Business Partner function for 300–400 product and technology employees. Partners with business and HR leadership on workforce strategy, retention, engagement, performance management, employee relations, organizational change, HR operations, and talent development. Manages stakeholder relationships, escalations, HR metrics, compliance, HRIS processes, and central organizational projects while implementing consistent policies and HR best practices.

Own the UAE payments product lifecycle from discovery and roadmap definition through launch, iteration, and scaling. Identify opportunities for AI/ML, automation, predictive insights, and workflow optimization without building models. Develop PRDs, collaborate with engineering, design, business, operations, compliance, and leadership, and use metrics, experimentation, and customer feedback to improve outcomes. Build expertise in the UAE payments ecosystem, including users, merchants, regulations, and competitors.

Conduct IT, information security, and cloud security audits across internal, vendor, and third-party environments. Assess ITGC, application, network, vulnerability, identity, and cloud controls; evaluate regulatory compliance and security risks; manage audit documentation and findings; oversee third-party risk assessments; develop security policies; and support implementation of cloud and network security controls.

Owns end-to-end technical program management for Paytm’s international expansion across Indonesia and Europe. Coordinates engineering, product, legal, finance, risk, compliance, banking, regulatory, and external partner stakeholders. Leads roadmap delivery, launch governance, operational readiness, issue resolution, risk mitigation, progress tracking, and commercial go-live for complex multi-country programs.

Lead the enterprise Third-Party Risk Management governance framework, including policy design, vendor risk assessments, risk-tiered inventory, due diligence, continuous monitoring, remediation, SLA oversight, and executive reporting. Assess financial, legal, information security, operational, regulatory, and reputational risks across vendors. Ensure regulatory alignment, maintain risk registers and governance documentation, and present dashboards and exception reports to senior leadership, the Risk Management Committee, and the Board.

Supports technology recruitment by sourcing and screening candidates, conducting initial HR calls, coordinating interviews, maintaining recruitment trackers and reports, assisting with job postings and offers, supporting hiring drives, and communicating with candidates and stakeholders.

Supports technology recruiting through candidate sourcing, screening, HR calls, interview coordination, recruitment tracking, job postings, offer documentation, follow-ups, hiring drives, and employer branding initiatives. Works with recruiters, hiring managers, candidates, and stakeholders while maintaining recruitment reports and databases.

Lead Merchant Lending sales across an assigned region by growing loan penetration, deploying lending products, driving cross-sell of insurance and investment products, and improving portfolio quality. Recruit and manage field sales teams, define territories and funnel metrics, communicate targets, audit loan files and sales processes, and mentor 5–10 Team Leads with more than 100 indirect employees.

Manage social media support for travel bookings across flights, buses, and trains. Respond to public comments, direct messages, and mentions; resolve refunds, cancellations, reissues, date changes, ticketing, and PNR issues. Handle Freshdesk tickets and calls, own escalations, coordinate with internal teams, recover dissatisfied customer experiences, and report recurring issues. The role requires rotational shifts in a 24x7, six-day-week operation.

Lead UPI GMV and transaction growth across Paytm’s merchant ecosystem. Drive merchant retention, reactivation, share of wallet, cohort-based segmentation, lifecycle campaigns, funnel optimization, and hypothesis-led experimentation. Partner cross-functionally with Product, Engineering, Data, Marketing, and Business teams while leading growth charters and mentoring team members.

Lead growth strategy for Card payments and Pay By Link across Paytm for Business. Own GMV, transactions, active users, adoption, retention, and market share metrics. Drive merchant acquisition, activation, product usage, funnel optimization, cohort management, experimentation, and lifecycle initiatives. Partner cross-functionally with Product, Engineering, Data, Marketing, Risk, and Business teams while leading teams and delivering scalable, measurable growth outcomes.

Own performance marketing strategy and execution across digital acquisition and reactivation channels. Manage the consumer funnel from app install through repeat transactions, optimize budgets and bidding, improve CAC and conversion rates, lead experimentation, analyze cohorts and incrementality, evaluate emerging channels, and communicate performance insights to cross-functional stakeholders.

Leads an inside sales team selling Pi Commerce, an AI-powered Meta advertising platform for SMBs. Responsibilities include achieving sales targets, monitoring calls and conversions, auditing performance, coaching representatives, training on product knowledge and Meta Ads, resolving merchant concerns, maintaining dashboards, and collaborating with product, training, onboarding, and support teams.