Jobs at Paytm

Drive telesales for two-wheeler, private car, and commercial vehicle insurance. Responsibilities include generating and converting leads, assessing customer needs, recommending policies and add-ons, handling issuances and renewals, meeting sales targets, maintaining CRM reports, and sharing lead-quality insights. Requires strong communication in English and Hindi, motor insurance knowledge, basic spreadsheet and CRM proficiency, and customer-focused selling skills.

Design brand identities, visual systems, websites, presentations, social creatives, product campaigns, and marketing collateral. Collaborate with creative and development teams, present design rationale, maintain high detail standards, and experiment with AI-assisted workflows. The role requires strong typography, layout, composition, branding, storytelling, responsive web design, and rapid iteration skills.

Own the end-to-end roadmap and outcomes for AI-powered SMB growth agents. Lead discovery, UX, onboarding, experimentation, GTM, and adoption while measuring activation, campaign performance, revenue, and retention. Partner with engineering, data science, sales, operations, and support to optimize agent architecture, guardrails, evaluation, cost, and scalability for mobile-first, vernacular-friendly merchant experiences.

Configure, deploy, and manage Akamai CDN and WAF services in production. Responsibilities include domain onboarding, caching and origin configuration, WAF policy and custom rule management, performance optimization, monitoring, troubleshooting, DDoS and bot protection, documentation, vendor escalation, and capacity planning. The role collaborates with development, security, and operations teams to integrate Akamai services and maintain reliable, secure web application delivery.

Supports product development and strategy for Paytm Gold, including market research, competitive analysis, and cross-functional product initiatives. The intern will contribute to building and scaling digital gold products while applying analytical, problem-solving, communication, and collaboration skills in a team environment.

Troubleshoot, debug and resolve customer-impacting issues across the platform; detect patterns, work with engineering and product teams to eliminate defects; use Linux, SQL, AWS, Java and REST APIs for diagnostics; communicate findings and rapidly learn to handle overlapping technical tasks.

Lead TechOps role responsible for troubleshooting, debugging, and resolving customer-impacting incidents; detect patterns, collaborate with engineering/product teams to eliminate defects; work with Linux, shell scripting, SQL, AWS, Java, REST APIs and networking protocols.

Own customer acquisition, activation, and repeat usage for Paytm’s Lending EMI business. Develop GTM strategies, segment customers, run multichannel campaigns, optimize eligibility and onboarding funnels, and track cohort conversion metrics. Partner with Product, Risk, Analytics, Marketing, and Brand teams to align growth with underwriting and portfolio-quality constraints. Manage catalog-led discovery initiatives, addressable-base models, campaign ROI, activation costs, and the growth P&L while reporting results to leadership.

Own international expansion from market-entry strategy through launch and ongoing operations. Conduct market research, develop business and financial plans, identify and negotiate strategic partnerships, coordinate internal execution, and manage performance against annual operating plans. Engage regulators, government authorities, and senior stakeholders on licensing and market entry. The role also requires strong commercial modeling, presentation skills, and practical use of AI tools for research, analysis, decision support, and workflow automation.

Creates visual designs for social media, digital campaigns, websites, presentations, events, and print collateral. Translates marketing briefs into on-brand visual communications, maintains brand consistency, monitors design and social trends, and collaborates with marketing, content, social, and business teams. Manages multiple projects under deadlines while applying strong design fundamentals and AI creative tools.

Lead end-to-end growth analytics for unsecured lending: analyze clickstream and funnel data, form hypotheses, run experiments, build dashboards, partner with product, marketing and risk to improve activation, usage, and credit consumption.

Own the end-to-end strategy, roadmap, execution, launch, and iteration of merchant-facing products within Paytm’s offline merchant ecosystem. Use customer research, analytics, experimentation, segmentation, personalization, and AI capabilities to improve adoption, engagement, retention, transaction frequency, and monetization. Collaborate with engineering, design, data, business, and operations teams while mentoring product team members and driving scalable product processes.

Lead architecture and delivery of high-availability, high-volume backend systems for Paytm Digital Gold. Own design, scalability, reliability, data consistency, Kafka-driven pipelines, and end-to-end delivery. Mentor engineers, set engineering standards, handle production incidents, and coordinate cross-service integrations and platform initiatives.

Own the strategy, vision, roadmap, and full lifecycle management for Soundbox, EDC, and emerging AI-enabled devices. Drive merchant experience, operational efficiency, predictive device health, AI innovation, refurbishment, replacement, and sustainability initiatives. Partner with CXOs and cross-functional teams, use data and competitive insights to influence priorities, mentor product managers, and build a strong device product culture.

Handle outbound/inbound caller collections for assigned branches and products, meet collection targets, ensure legal and code-of-conduct compliance, monitor agencies and in-house collectors for fraud, address client queries, and develop repayment plans.

Lead product strategy and roadmap for AI-powered UPI experiences. Build autonomous AI agents for payments, dispute resolution, customer assistance, fraud detection, and personalized recommendations. Collaborate with engineering, data science, design, and risk teams. Leverage LLMs, agentic AI, and workflow automation; run experiments, A/B tests, and analytics. Ensure NPCI compliance, privacy, and responsible AI practices.

Manage end-to-end ESOP administration including grants, vesting, exercises, lapses, cancellations, and exits. Maintain accurate equity records, coordinate with Finance/Legal/Payroll/vendors, prepare documentation and communications, ensure compliance and tax/accounting accuracy, respond to employee queries, generate MIS reports and dashboards, conduct audits/reconciliations, and identify automation opportunities to improve ESOP processes.

Lead finance control and governance activities: enforce SOPs, identify and remediate control gaps, manage critical reconciliations (bank, GL, settlement, suspense), oversee SAP and ERP controls including SoD and access, support audits and compliance, drive automation and process improvements, produce Finance Control MIS, and coordinate cross-functionally.

Own growth for the Paytm for Business app across activation, engagement, retention, monetization, and winback. Build data-led customer lifecycle management programs, optimize product funnels, lead experimentation and personalization, and apply AI and agentic automation. Partner cross-functionally with Product, Engineering, Analytics, Marketing, Business, and Operations teams while establishing growth metrics and dashboards. Lead and mentor Growth and CLM teams and drive lifecycle marketing at scale.

Lead corporate treasury and capital markets activities including debt issuance (CPs, NCDs, term loans), liquidity and cash management, banking relationships, treasury operations, SAP-based treasury accounting, regulatory compliance (RBI/FEMA/KYC), and treasury MIS/reporting for senior leadership.