Jobs at Paytm

Handle customer and merchant concerns through calls and chats, resolve payment-related queries within defined turnaround times, and maintain a positive customer experience. The role also involves supporting campaign management, ensuring brand consistency in communications, and developing timelines to meet targets.

Manage advertising sales for FMCG, consumer internet, and gaming clients. Own ad revenue and key business metrics, develop client relationships, present solutions to senior stakeholders, build media brief pipelines, and create customized pitches. Partner with campaign delivery and optimization teams to achieve advertiser results, lead cross-functional initiatives, and provide product feedback to improve advertising performance and customer experience.

Owns the design, launch, monitoring, and lifecycle management of Lending EMI schemes, including eligibility, pricing, tenure, partner constructs, and commercial performance. The role coordinates Sales, Product, Credit, Finance, lenders, Technology, and Operations to ensure compliant launches, operational execution, audit-ready documentation, and business results. Responsibilities include performance analysis, competitive benchmarking, leadership reviews, and course corrections.

Own Lending EMI programs end to end, including planning, launches, optimization, wind-down, and lender relationship management. Manage partner onboarding, commercials, SLAs, performance, reconciliations, issue resolution, and growth. Coordinate with Credit, Operations, Technology, Legal, Compliance, and Sales to ensure readiness and compliance. Track lender performance and portfolio metrics, lead governance forums, support UAT and go-live activities, maintain program documentation, drive process improvements, and prepare leadership reporting.

Own end-to-end business and product outcomes for Lending EMI, including funnel performance, P&L levers, KPI management, growth initiatives, and process improvements. Coordinate Sales, Credit, Operations, Technology, lenders, and partners to optimize conversion, turnaround time, customer experience, and launches. Build business cases, align operating plans with product roadmaps, monitor post-launch results, and guide analysts and cross-functional teams.

Analyzes lending sales data to support target setting, capacity planning, territory and portfolio coverage, resource allocation, forecasting, and distribution strategy. Builds models, dashboards, MIS reports, and scenario analyses; evaluates sales funnels, conversion, productivity, and channel performance. Partners with Sales, Credit, Operations, Finance, and Product to reconcile data, maintain quality, and deliver leadership-ready recommendations.

Manage corporate treasury and capital markets activities, including debt fundraising, liquidity, investments, banking relationships, treasury operations, accounting, reporting, and regulatory compliance. The role oversees CPs, NCDs, term loans, cash-flow forecasting, banking facilities, SAP FICO/TRM treasury accounting, RBI and FEMA compliance, and ROC/CERSAI filings while presenting treasury insights to senior leadership.

Build and scale monetization partnerships with publishers, AdTech, affiliate, research, and other ecosystem partners. Own the full lifecycle from opportunity identification and commercial negotiation through contracting, technical integration, launch, and revenue growth. Structure revenue shares, pricing, incentives, and joint business plans while improving partner economics, yield, volume, and margins. Collaborate cross-functionally with Product, Engineering, Legal, Finance, Data, Operations, and Sales.

Product Design Interns will design product flows, user journeys, wireframes, high-fidelity interfaces, and interactive prototypes. They will research user needs, analyze competitors, collaborate with product managers, engineers, and designers, apply design systems, and iterate based on feedback. The role requires strong UX and visual design fundamentals, product thinking, prototyping experience, familiarity with Figma and AI tools, and a portfolio demonstrating design process and outcomes.

Visual Design Intern developing illustration, iconography, motion, and visual systems for Paytm product surfaces. Responsibilities include researching references, creating original visual directions, translating emotional tone into visuals, maintaining brand consistency, collaborating with product designers and managers, using AI tools thoughtfully, iterating from feedback, and extending Paytm’s visual language. The role includes mentorship, critiques, and cross-functional collaboration.

Supports the Talent Acquisition team with candidate sourcing, resume screening, interview coordination, initial HR screening calls, recruitment database maintenance, job posting, offer follow-ups, employer branding, and campus hiring initiatives.

Responsible for end-to-end technology recruitment, including sourcing, pipeline building, bulk hiring, hiring drives, candidate screening, interview coordination, offers, and joining. Partners with hiring managers, HRBPs, and business stakeholders to manage multiple mandates, track recruitment metrics, improve sourcing strategies, and deliver a positive candidate experience within tight timelines.

Own the merchant-user growth strategy across acquisition, activation, engagement, retention, and reactivation. Lead lifecycle initiatives, campaigns, propositions, experimentation, and cross-functional execution across Product, Marketing, CLM, Social, Finance, and regional teams. Use customer insights and analytics to improve conversion, transactions, retention, and ROI. Manage senior stakeholder reviews, growth roadmaps, operating rhythms, and high-performing growth teams.

Own and scale cross-sell initiatives through offline teams across multiple regions. The role involves extensive travel, coordination with regional and city leaders, execution planning, product adoption, playbook development, field feedback, and stakeholder alignment. The General Manager will build Excel-based MIS dashboards, monitor funnel and location performance, ensure reporting accuracy, and use insights to drive accountability and course correction across product, operations, analytics, and field teams.

Lead growth analytics across acquisition, retention, churn, revenue, and GMV. Analyze cohorts, funnels, campaigns, attribution, experiments, and customer behavior to identify growth opportunities and improve lifetime value. Build metrics, dashboards, forecasting models, and data frameworks while ensuring data integrity. Partner with Product, Marketing, Growth, Data Warehouse, and business teams to translate complex analysis into actionable recommendations, support planning and business reviews, and drive measurable commercial outcomes.

Manage key advertising accounts across FMCG, consumer internet, and gaming sectors. Own advertising revenue metrics, develop client pipelines, present Paytm Ads solutions to senior stakeholders, create customized pitches, coordinate campaign delivery and optimization, collaborate cross-functionally on innovative ad solutions, and provide product feedback to improve performance and customer experience.

Lead analytics strategy for UPI product surfaces, owning metrics frameworks, instrumentation, funnel analysis, growth insights, reliability monitoring, anomaly detection, experimentation, and self-serve dashboards. Manage and mentor analysts while partnering with product, engineering, design, business, and regulatory stakeholders. Translate consumer behavior and payment performance data into product recommendations, roadmap priorities, and operational improvements across high-volume UPI transaction flows.

Own the vision, roadmap, and execution of UPI payment products at Paytm. Improve payment conversion, reliability, user engagement, and transaction experiences through data analysis, experimentation, user research, and cross-functional collaboration. Define product metrics, support incident response, ensure NPCI and regulatory compliance, and prepare platforms for high-volume events. The role requires shipping consumer-facing fintech features end to end while influencing engineering, design, analytics, and business teams.

Lead frontend development for a customer-facing hybrid travel application using React, Redux, JavaScript, and modern CSS technologies. Build scalable, modular user experiences; integrate RESTful APIs and native modules; customize libraries; support SEO, server-side rendering, caching, and scaling. Collaborate across teams, solve complex problems, learn quickly, and deliver quality software under aggressive deadlines with minimal supervision.

Lead executive and leadership hiring strategy across Paytm, partnering with business leaders, CXOs, and HR teams. Manage full-cycle executive recruiting, global sourcing, executive employment branding, selection methods, candidate experience, and onboarding. Use analytics, market intelligence, KPIs, and dashboards to improve hiring outcomes. Lead a high-performing executive search team while managing SLAs, cost per hire, source mix, offer-to-join ratios, confidentiality, and stakeholder relationships.