Jobs at Paytm

Lead lending product strategy and execution: define use cases and customer journeys, write detailed PRDs, work with solution architects and engineering to deliver roadmaps, run edge-case testing, ensure product reporting and KPIs, manage stakeholders and senior leadership, and drive Agile/Scrum product team processes for credit and lending platform products.

Manage and grow key telco accounts across African territories by building strong client relationships, achieving sales targets, cross-selling VAS and core telco products, developing strategic account plans, executing and measuring campaigns, and overseeing financials and collections. Extensive client travel required.

Lead government client advertising sales for FMCG, consumer internet, and gaming verticals. Own ad revenue, build pipelines, present Paytm Ads solutions to CXOs and agencies, craft customized pitches, coordinate campaign delivery and optimization, and drive cross-functional initiatives and product feedback to improve performance and customer experience.

Serve as first point of contact for employee HR queries, manage employee lifecycle issues from hire to exit, coordinate with stakeholders, ensure SLA/TAT adherence, support payroll coordination, and produce basic HR reports.

Lead fraud detection, investigations, and compliance for digital payments (UPI, IMPS, wallets, merchant platforms). Build and deploy risk rules using Python and SQL, optimize ML models, oversee real-time monitoring and investigations, author SOPs, and liaise with RBI, NPCI, FIU and law enforcement while managing large operational teams.

Lead SMB growth for Paytm AI agent products across acquisition, activation, engagement, retention, and reactivation. Build digital and assisted growth engines (self-serve journeys, CRM, field sales), run experiments and segmentation, partner with product/analytics/sales, design field enablement and incentives, and own performance, dashboards, and growth playbooks to scale merchant adoption.

Lead data-driven growth initiatives to drive user acquisition, engagement, retention, and revenue. Develop and execute growth strategies, run A/B tests, optimize paid and organic channels, build reporting with data teams, segment users for targeted campaigns, and collaborate cross-functionally to improve funnel conversion and lifetime value.

Lead and grow a Data DevOps team to design, build, and operate large-scale, secure cloud data platforms. Drive architecture, infrastructure automation, CI/CD, observability, cost optimization, and cross-functional collaboration to deliver reliable big data solutions.

Hands-on Database Engineering Manager responsible for MySQL production ownership and administration of MongoDB, PostgreSQL, and Cassandra clusters. Drive backup/DR, replication, high availability, performance tuning, automation, AI-driven operations, AWS database integrations, monitoring, incident management, and cross-functional collaboration to ensure scalable, secure, highly available database platforms.

Manage end-to-end setup, execution, monitoring, and optimization of advertiser campaigns across Paytm inventory. Ensure accurate tracking, perform bid and creative optimizations, troubleshoot delivery issues, produce reports and insights, coordinate with sales and product teams, and maintain operational accuracy and process improvements.

Manage end-to-end lifecycle for B2B digital products: gather requirements, write user stories, collaborate with design and engineering, plan sprints in Jira, assist API integrations, maintain documentation and roadmaps, and support releases and stakeholder communications.

Own revenue, GMV, margin, and P&L for Paytm Travel. Develop pricing and promotional strategies, run A/B tests and growth experiments, analyze conversion and retention, identify revenue leakage, and partner with Product, Marketing, Analytics, and Supply to build dashboards and present insights to leadership.

Lead product management for lending/credit platform: gather use cases, write product requirement documents, define roadmaps, work with architects and engineering, run Agile/Scrum processes, test edge cases, track KPIs, and manage stakeholders to deliver data-driven lending products.

Own the roadmap for a consumer-facing travel product, work cross-functionally with design, engineering and business, participate in technical system design, and use AI (LLMs, RAG, recommendation systems, agentic frameworks) to drive personalization and product intelligence while prioritizing rapid iterative delivery.

Early-career Product Manager to design and ship lending products using LLMs and AI agents. Identify automation opportunities across underwriting, risk, operations, and collections; work with engineering and stakeholders to build prototypes to production; analyze data and edge cases; run experiments (A/B); write PRDs; track KPIs and adjust roadmaps.

Support planning and executing digital growth campaigns; analyze performance data and customer behavior; assist A/B testing and funnel optimization; conduct competitor benchmarking and market research; collaborate with product, marketing, and analytics teams; prepare performance reports and dashboards.

Troubleshoot, debug and resolve customer-impacting issues across the platform; detect patterns, work with engineering and product teams to eliminate defects; use Linux, SQL, AWS, Java and REST APIs for diagnostics; communicate findings and rapidly learn to handle overlapping technical tasks.

Lead and deliver complex cross-functional programs for Paytm Gold from initiation to launch. Coordinate stakeholders (product, engineering, call center, marketing, insurance), manage UAT and production launches, define KPIs and dashboards, report status, prioritize roadmap items, and drive process changes, training, and revenue ownership as an individual contributor.

Lead end-to-end integrations between Paytm EDC and billing/POS providers. Prioritize platforms, align product and partner teams, manage onboarding, testing, deployment, and post-integration support, and bridge business, product, and engineering stakeholders to drive merchant adoption and revenue.

Lead customer activation and conversion for Paytm Money by managing and mentoring calling teams, optimizing calling processes and customer journeys, monitoring KPIs and MIS, collaborating cross-functionally, and driving continuous improvement in conversion and engagement.