Jobs at Payscale

Supports onboarding and implementation of compensation planning clients by building client sites, processing files, tracking implementation progress, leading intake calls, troubleshooting issues, and coordinating with internal teams. The role assists implementation managers with client-facing activities, requirements gathering, user acceptance training, documentation, and milestone delivery while promoting client satisfaction, product adoption, and accurate handling of confidential data.

Drives revenue operations across Sales, Account Management, and Customer Success by building dashboards, forecasting and capacity models, managing Salesforce workflows, producing executive reporting, and supporting territory, quota, and book-of-business planning. Partners cross-functionally on GTM initiatives, monitors funnel efficiency, and translates complex data into actionable recommendations using advanced Excel and analytics tools.

Manage and deliver benchmarking projects: facilitate client kickoffs, analyze job descriptions and pay data to determine market pricing, assign and oversee junior specialists, handle client communications, and support prospect benchmarking and urgent client requests to ensure accurate, timely deliverables.

Lead and remain hands-on for security engineering and operations: design and harden controls, build automation and detection, manage MDR, run incident response, and own vulnerability management, metrics, and cross-functional security integration.

Lead strategic product marketing for a product area: define positioning, messaging frameworks, GTM and launch strategy, leverage AI for market and competitive intelligence, drive cross-functional alignment with Sales/Product/CS, influence pricing and revenue strategy, mentor team members, and measure market impact against business KPIs.

The Account Executive will drive sales by developing relationships with mid-market companies, qualifying leads, and collaborating with Sales Development. Responsibilities include prospecting, overcoming objections, and maintaining records of sales activities.

The Manager of Customer Support leads a team delivering high-quality technical support to customers, oversees operations, and ensures effective issue resolution.

Design, implement, and maintain performant, available, and secure database systems. Administer and optimize PostgreSQL and MariaDB, manage replication and Pgpool-II, develop stored procedures, tune SQL, automate deployments, create runbooks, support dev teams and on-call incident response, and collaborate across product and engineering teams.

Lead end-to-end program management for concurrent Information Security, IT/infrastructure, and Enterprise AI initiatives. Build and maintain project plans, RACI matrices, dashboards, and executive reporting; identify and mitigate risks; coordinate cross-functional working sessions; track action items and metrics; and drive follow-through to deliver programs on schedule.

Support Payscale's SMB and mid-market customers post-sale through renewal to drive product adoption and value. Respond to high-volume inbound requests via email and Zoom, act as a product and compensation expert, leverage Gainsight to manage tasks, collaborate with onboarding/support/renewal teams, and represent the voice of the customer across Product and Support.

The Solutions Consultant will advise customers on compensation data usage, manage market pricing strategies, and translate data insights into actionable strategies for HR and Finance leaders.

Support and maintain GRC programs including data and system classification, vendor security assessments, SOC 2 audit coordination, policy lifecycle management, and remediation of control gaps across technical and business stakeholders.

Lead and coach a team of Mid Market Account Managers to drive retention, upsell and cross-sell ARR. Own forecasting, pipeline reviews, quota attainment, account mapping, territory planning, and deal strategy. Collaborate with demand gen, customer success, finance, legal, and deal desk to optimize campaigns, ensure client health, structure amendments, and meet expansion ARR targets.

Design, build, and operate full-stack SaaS features: React front-ends, Node.js/TypeScript backends, REST APIs, and PostgreSQL data models. Own cloud infrastructure, CI/CD, containerized deployments, monitoring, and production debugging. Collaborate in Agile teams, reduce technical debt, write tests, and incorporate AI-assisted development workflows to improve engineering productivity.

Design, build, and maintain a central data ingestion platform and customer-facing interfaces across the full stack. Develop scalable back-end services (.NET/C#), SQL-based data workflows, and Angular front-ends. Collaborate cross-functionally, improve code quality with tests and CI/CD, address technical debt, and adopt AI-assisted development to increase productivity.

The Account Manager I role focuses on revenue expansion in existing accounts, driving growth through upselling and cross-selling, while engaging with customers and collaborating across teams to maximize customer value.

The Senior Manager, FP&A will improve financial operations, conduct analysis, drive strategy aligned with company growth, and take part in monthly close processes. The role requires strong analytical skills, relationship building, and the ability to communicate financial insights effectively.