Jobs at Payscale

The Senior Financial Analyst will support FP&A through forecasting, financial analysis, scenario modeling, monthly close, and cross-functional business partnering. Responsibilities include analyzing SaaS metrics such as ARR, bookings, pipeline, renewals, upsell, and churn; improving financial operations and data accuracy; leveraging AI to automate workflows; using Adaptive Insights; and developing actionable recommendations and financial strategies.

Leads a team of Renewal Managers responsible for customer retention, renewal revenue, forecasting, negotiations, and churn-risk management. Coaches team members, oversees complex escalations, ensures accurate Salesforce records and renewal documentation, and partners with Customer Success, Account Management, Finance, Legal, Deal Desk, and Operations. The role also improves renewal workflows, playbooks, reporting, and contract-term strategies while maintaining commercial discipline and customer relationships.

Designs and scales revenue enablement, onboarding, training, and change-management programs that improve sales productivity, product adoption, and customer retention. Conducts needs assessments, creates enablement roadmaps and content, facilitates workshops, measures business impact through analytics, and manages enablement technologies. Partners cross-functionally with Sales, Product, Marketing, Customer Success, HR, and leadership to drive adoption, align priorities, and connect programs to revenue outcomes.

The Account Manager I role focuses on revenue expansion in existing accounts, driving growth through upselling and cross-selling, while engaging with customers and collaborating across teams to maximize customer value.

Manage complex client compensation engagements, including benchmarking, market pricing, salary structure design, job architecture, leveling, compensation strategy, policy documentation, and communications training. Advise senior client stakeholders using compensation data and tailored recommendations. Lead cross-functional collaboration, support revenue and renewal activities, mentor teammates, and improve service delivery processes.

Owns Payscale’s website growth across SEO, AI search visibility, CRO, analytics, and conversion optimization. Responsibilities include technical SEO, keyword strategy, AEO, landing-page performance analysis, A/B and multivariate testing, Webflow implementation, GA4 and GTM reporting, dashboard development, funnel analysis, and AI-assisted insights. Partners with Demand Generation, Content, Product Marketing, and Marketing Operations to improve traffic, engagement, and pipeline conversion.

Own the full renewal lifecycle for strategic enterprise accounts, including risk assessment, forecasting, procurement processes, negotiations, multi-year agreements, and closing. Partner with Customer Success, Account Management, Legal, Finance, and Deal Desk to protect recurring revenue and identify expansion opportunities. Maintain pipeline accuracy and execute save strategies for at-risk accounts while navigating complex Fortune 500–1000 buying cycles.

Generates qualified enterprise sales opportunities through outbound prospecting, lead qualification, territory planning, personalized email, phone, and LinkedIn outreach. Partners with Account Executives, handles objections, communicates product value to decision-makers, maintains Salesforce and Outreach records, provides market intelligence, achieves monthly pipeline goals, and supports team development through coaching and peer enablement.

Lead global software implementation projects across the UK, Canada, North America, and Australia. Own end-to-end project plans, timelines, budgets, quality, reporting, risks, issues, dependencies, and mitigation plans. Manage stakeholders and geographically distributed teams, drive successful delivery and change management, and contribute to continuous improvement initiatives, process enhancements, project community activities, and best-practice sharing.

Provides legal guidance on commercial contracts, privacy, data security, AI governance, and regulatory compliance. Assesses customer and vendor agreements, conducts risk assessments, supports data requests and incident responses, monitors global laws, maintains legal documentation, delivers compliance training, and collaborates with Sales, Product, Engineering, Information Security, and governance teams.

Manage enterprise customer accounts and drive revenue growth through renewals, upsells, and retention. Own the sales cycle from lead generation through contract execution, develop territory business plans, maintain Salesforce pipeline forecasts, present business value to HR and C-suite stakeholders, and collaborate with SDRs and internal partners to exceed sales quotas and customer satisfaction goals.

Own the strategy and roadmap for a core compensation benchmarking product. Lead AI-assisted prototyping, prioritize backlogs, guide cross-functional delivery with engineering, data science, and design, and align stakeholders on investments and timelines. Develop business cases, monitor competitive intelligence, shape packaging and positioning, and support go-to-market efforts. The role requires strong technical fluency, product judgment, communication skills, and experience delivering measurable business outcomes.

Lead strategic product marketing for a product area: define positioning, messaging frameworks, GTM and launch strategy, leverage AI for market and competitive intelligence, drive cross-functional alignment with Sales/Product/CS, influence pricing and revenue strategy, mentor team members, and measure market impact against business KPIs.

The Account Executive will drive sales by developing relationships with mid-market companies, qualifying leads, and collaborating with Sales Development. Responsibilities include prospecting, overcoming objections, and maintaining records of sales activities.

The Manager of Customer Support leads a team delivering high-quality technical support to customers, oversees operations, and ensures effective issue resolution.

Lead and coach a team of Mid Market Account Managers to drive retention, upsell and cross-sell ARR. Own forecasting, pipeline reviews, quota attainment, account mapping, territory planning, and deal strategy. Collaborate with demand gen, customer success, finance, legal, and deal desk to optimize campaigns, ensure client health, structure amendments, and meet expansion ARR targets.