Digital Customer Success Coordinator (Manila)

Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage. With decades of innovation in sourcing reputable data and developing AI-powered tools, Payscale delivers actionable insights that turn pay from a cost to a catalyst. Its suite of solutions — Payfactors, Marketpay, and Paycycle — empower top companies in the U.S. and businesses like Cintas, ZoomInfo, Chipotle, Brookdale Senior Living, Ohio State University, American Airlines, and TJX Companies.

Create confidence in your compensation. Payscale.

To learn more, visit www.payscale.com.

Job Summary

Payscale's Customer Success team helps our customers utilize our products, services, and data to develop better pay strategies for their organizations. Our Customer Experience teams (Customer Success Management, Implementation, Professional Services, Customer Programs, Customer Support, and Customer Operations) work cross-functionally not only to ensure a seamless customer lifecycle, but also to help them reach their business goals, proving the return on investment of their Payscale solution(s).

We’re hiring a junior Customer Success professional to create, execute, and optimize digital customer outreach using Gainsight. This role focuses on scaled execution—turning CS strategy, journeys, and playbooks into live, measurable digital programs.

You don’t need deep Gainsight experience on day one, but you must be comfortable learning and operating within a structured CS platform. Precision, follow-through, and operational discipline matter more than big ideas.

What You'll Do:
Digital Outreach & Campaign Execution (Gainsight-led)
• Build and execute digital CS campaigns in Gainsight (email, journey orchestrator programs, CTAs, timelines, webinars)
• Execute lifecycle-based outreach including onboarding, adoption, feature usage, risk signals, and renewal readiness
• Manage campaign calendars and ensure consistent, predictable execution

Content Creation & Adaptation
• Create and adapt customer-facing content using approved messaging frameworks
• Tailor messaging by segment, lifecycle stage, and customer behavior
• Ensure content is concise, clear, and action-oriented

Gainsight Operations & QA
• Configure campaigns, rules, and audience logic in Gainsight
• Own QA end-to-end: segmentation accuracy, personalization tokens, links, timing, and suppression logic
• Maintain clean execution standards—mistakes should be rare

Measurement & Optimization
• Track campaign performance (engagement, adoption signals, CTA outcomes)
• Maintain simple reporting views or trackers
• Identify what’s working, what’s not, and recommend optimizations

Cross-Functional Support
• Partner with CS Operations, CSMs, and Marketing to align outreach
• Translate high-level requests into executable Gainsight programs
• Support digital-first motions that reduce manual CSM effort

What We're Looking For:
• 1–3 years experience in Customer Success, CS Operations, Marketing Ops, or Digital Campaign execution
• Strong written English and customer-facing communication skills
• High attention to detail and comfort working with systems and rules
• Ability to manage multiple campaigns with deadlines

Gainsight Experience
• Previous Gainsight experience is ideal but not mandatory
• Candidates without Gainsight experience must demonstrate strong platform-learning capability

Nice-to-Have
• Experience with Journey Orchestrator or CTAs
• Basic reporting and spreadsheet skills
• Familiarity with SaaS customer lifecycles

What Success Looks Like (6–12 Months)
• Independent, reliable Gainsight campaign execution
• Reduced manual outreach for low-to-mid touch customers
• Improved engagement and adoption metrics
• Trusted execution partner for CS Operations

Location

Payscale Manila has an employee centric hybrid model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person in our office for the moments that matter.

In our hybrid model, employees can work from the location that works best for them when our team is not scheduled to be in the office.

When you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements:

• High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal.

• Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc.

Payscale has employees across the US, Canada, UK, The Philippines and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.

Benefits and Perks

All around awesome culture where together we strive to live our 5 values:

• Data informed decision making.

• Customer first. Always.

• Succeed together.

• Relentless about results. Obsessed with excellence.

• Lead the change. Shape the standard.

An open and inclusive environment where you’ll learn and grow through programs and resources like:

• Monthly company All Hands meetings

• Regular opportunities for executive leadership exposure through things like AMAs

• Access to continued learning & development opportunities

• Our commitment to a continuous feedback culture which allows us to drive performance and career growth

• A growing network of Employee Resource Groups

• Company sponsored volunteer hours

• And more!

Our more standard benefits

• Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)

• 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized.

• HMO coverage +1 dependent

• Fixed work schedule, Monday through Friday 10pm-7am Manila

Equal Opportunity Employer:

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you have a disability or impairment and need assistance with the application process, please email [email protected] for support.

Fraud Alert:

Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information, if you are unsure if a message is from Payscale, please email [email protected]