Jobs at Pathward

Leads end-to-end fraud operations, including Level 1 alert operations, Level 2 investigations, fraud intelligence, queue management, escalations, service levels, and operational risk response. Manages subordinate managers, establishes investigative and documentation standards, monitors KPIs and KRIs, supports audits and OCC examinations, and partners on detection, controls, quality assurance, and regulatory referrals. Drives continuous improvement while developing fraud operations talent and ensuring examination-ready execution.

Reviews and investigates fraud alerts, monitoring reports, and cases across accounts, cards, transactions, devices, and relationships. Identifies fraud patterns, documents findings, takes card actions, escalates suspicious or urgent activity to BSA/AML Operations, and maintains regulatory, quality, production, and SLA standards. Handles fraud-related cardholder calls and records all activity in Actimize and tracking spreadsheets.

Prepares and electronically files Suspicious Activity Reports and Currency Transaction Reports with FinCEN. Drafts examiner-ready SAR narratives, conducts continuing-activity reviews, validates CTR data, manages exemptions, maintains filing evidence, coordinates with investigations teams, and identifies filing trends. Ensures regulatory accuracy, completeness, and deadline compliance while supporting audits and examinations.

Conduct complex, high-risk AML, sanctions, and fraud investigations across multiple accounts, entities, and products. Analyze transactional, KYC/CDD, and open-source data; prepare defensible SAR narratives and continuing activity reports; support OFAC, PEP, and 314-related investigations. Identify systemic risks, respond to quality reviews, support regulatory examinations and audits, and coach less-experienced analysts. Collaborate with compliance, legal, fraud, sanctions, AML, and technology teams while improving investigative procedures and standards.

Investigates and documents suspicious activity monitoring cases within a bank’s BSA/AML and sanctions operations program. Responsibilities include enhanced due diligence, SAR referrals, CTR accuracy, regulatory inquiries, case queue management, risk assessments, quality reviews, root cause analysis, policy support, and feedback on transaction-monitoring rules. The role collaborates with compliance, analytics, technology, assurance, and program management teams to maintain effective, risk-based financial crime controls.

Prospect, qualify, and close new commercial finance accounts focused on working capital. Build referral networks, present financial products, manage sales pipelines, negotiate profitable deals, collect borrower information for underwriting, and meet volume, margin, fee, and cross-sell targets. Maintain customer and partner relationships, monitor competitors, collaborate across departments, support marketing initiatives, and contribute to portfolio growth and retention.

Leads enterprise talent development programs, including performance management, leadership development, coaching, and scalable learning initiatives. Owns program design, governance, execution, communications, measurement, and continuous improvement. Partners with business leaders and People & Culture teams to address capability gaps and align talent priorities with organizational goals. Manages external vendors, coaches, consultants, and development partners while evaluating program effectiveness through data, feedback, and business outcomes.

Leads the BSA/AML Program Office, overseeing compliance governance, committee coordination, Board and executive reporting, program strategy execution, staffing and capacity planning, vendor engagements, financial tracking, and team development. The role consolidates program data, identifies risks and resource constraints, coordinates regulatory and audit responses, and ensures BSA/AML initiatives progress from decision through execution. It requires hands-on financial crimes compliance expertise, leadership experience, and advanced Excel and PowerPoint proficiency.

Provides administrative and analytical support to management, including calendar management, travel arrangements, Microsoft Office assistance, document handling, research, data analysis, reporting, and cross-department coordination. Coordinates executive events and may oversee office operations such as space planning, supplies, vendors, and compliance. The role requires onsite work at one of several specified company locations.

Supports BSA/AML program delivery through requirements gathering, process documentation, intake and prioritization, project coordination, quarterly planning, roadmap reviews, and delivery tracking. Maintains Azure DevOps boards, develops Power BI reporting and dashboards, tracks milestones, risks, dependencies, testing, and key deliverables, and provides executive updates. Partners with business and technology teams to align priorities, forecast timelines, support capacity planning, and improve program execution.

Leads BSA/AML suspicious activity monitoring case operations, including investigations, dispositions, escalations, SAR referrals, CTR compliance, regulatory responses, metrics, board reporting, root cause analysis, rule tuning, governance, and team development. Oversees managers and investigative teams while partnering with compliance, technology, analytics, assurance, and senior leadership to strengthen financial crime controls and regulatory effectiveness.

Manages the independent quality control program for BSA/AML and sanctions operations. Oversees risk-based sampling, error-taxonomy application, calibration, analyst leadership, results reporting, governance follow-up, and read-only system access. Ensures QC independence from production decisions, supports internal audit and compliance testing, and maintains product-aware reviews across card issuing, acquiring, tax products, digital payments, and sanctions screening.

Manages the bank’s SAR and CTR filing program, including intake, triage, analyst supervision, quality assurance, regulatory deadlines, FinCEN e-filing, consultant oversight, and escalation processes. Ensures filings are accurate, complete, timely, and defensible while maintaining Pathward’s decisioning authority. Coordinates with compliance, investigations, sanctions, information security, and program management teams; monitors service levels and backlogs; supports audits, examinations, and senior leadership reporting.

Leads day-to-day BSA/AML Suspicious Activity Monitoring case operations, supervising investigators and overseeing case quality, dispositions, SAR referrals, CTRs, EDD escalations, regulatory inquiries, queue performance, SLAs, reporting, root-cause analysis, remediation, policies, procedures, training, and rule-tuning initiatives. Partners with compliance, technology, analytics, assurance, and program-management teams to maintain a risk-based, regulatorily compliant financial-crime investigation framework.

Manages daily OFAC, 314(a), and PEP screening operations, including queue oversight, workload allocation, escalation workflows, disposition quality reviews, SLA and productivity monitoring, and analyst supervision. Coordinates true-match blocking and reporting, supports model and list-update testing, and assists with audits, independent testing, and OCC examinations. Requires strong knowledge of sanctions regulations, high-volume screening operations, product-specific alert generation, and audit-ready documentation.

Performs independent quality control reviews of BSA/AML and sanctions alerts, cases, investigations, merchant-acquiring reviews, and sanctions dispositions. Executes weekly samples, assesses documentation, classifies findings, documents rationale, provides examiner-ready feedback, identifies recurring quality issues, supports thematic reviews and audits, and maintains review evidence. The role preserves reviewer independence through read-only responsibilities without production disposition authority.

Leads Suspicious Activity Monitoring alert operations within the BSA/AML and Sanctions Operations team. Supervises analysts, oversees alert review and escalation, manages queues and SLAs, performs quality oversight, reports risk and performance metrics, supports root cause analysis and remediation, and partners on transaction-monitoring rule tuning, procedures, controls, and analyst development.

Analyze large lending datasets to develop underwriting insights, optimize risk-based P&L models, forecast performance, build and refine reports, collaborate with data science and technology teams, implement score models, maintain documentation, and perform ad hoc analyses to support underwriting strategy.

Develop and implement AI solutions, optimize models, preprocess data, integrate AI into workflows, and collaborate with cross-functional teams.

The Financial Crimes QA Analyst executes the quality assurance program for financial crimes, ensuring consistency, accuracy, and compliance in oversight processes related to BSA/AML, sanctions, and fraud activities.