Jobs at Paradigm Information Services, Inc.

Lead end-to-end product design for intuitive, accessible digital products. Translate user and business requirements into responsive web experiences, conduct research and usability testing, create prototypes and design systems, interpret qualitative and quantitative data, and collaborate with product managers, engineers, stakeholders, and customers. The role requires strong visual and interaction design, AI-assisted workflow experience, independent leadership, and the ability to manage complex initiatives and ambiguity.

Performs database and data quality testing for large datasets, including validating imports, transformations, extracts, migrations, stored procedures, triggers, and queries. Develops SQL-based test cases, investigates discrepancies, documents defects, verifies fixes, and assesses data integrity. Reviews requirements, creates test plans, supports ETL testing, communicates results, and collaborates with data engineers, QA professionals, business analysts, and project managers.

Coordinates Class Action Fairness Act noticing and mailing activities for class action settlements. Prepares and reviews legal notices, declarations, mailing lists, reports, and court documentation; monitors court dockets, deadlines, and tracking logs; reviews objections; verifies settlement data; and coordinates with legal, operations, accounting, client services, and sales teams to ensure accurate, timely compliance and billing.

Designs, deploys, and maintains Azure cloud infrastructure, infrastructure-as-code, CI/CD pipelines, monitoring, observability, and production systems. Responsibilities include improving reliability, scalability, security, performance, and cost efficiency; troubleshooting complex incidents; supporting migrations and modernization; developing automation; and collaborating with development, QA, security, and business teams on software delivery and operational readiness.

Supports legal settlement administration projects by handling escalated customer and class member inquiries involving tax matters. Explains settlement processes and tax documentation, including W-9, W-8BEN, and W-8BEN-E forms, through phone and email communications. Maintains scripts and procedures, monitors cases, identifies process improvements, collaborates with project teams, protects confidential information, and ensures accurate, timely completion of assigned work.

Performs automated and manual testing for mission-critical software, including component, integration, system, acceptance, database, API, and multi-tier application testing. Develops test plans, maintains automation, validates SQL data, reports quality metrics, investigates defects, and collaborates with engineering and business stakeholders in Agile Scrum environments. Provides QA leadership and mentorship while supporting enterprise, legacy modernization, greenfield, and high-availability initiatives.

Develop and deliver high-volume enterprise applications across the full software development lifecycle. Design, code, test, debug, optimize SQL solutions, troubleshoot complex issues, contribute to scalable architecture, collaborate with technical and business stakeholders, and mentor other developers. Work independently while participating in Agile development and production implementation.

Develop and support high-volume, mission-critical web applications across the full software development lifecycle. Build with TypeScript, JavaScript, Next.js, and SQL; deploy and operate applications in Microsoft Azure; use AI-assisted development tools; troubleshoot complex technical issues; make architectural decisions; and mentor other engineers. The role requires multi-tier system development, database optimization, Agile collaboration, and proactive delivery of reliable, high-quality software.

Performs data quality assurance for large datasets by validating imports, updates, transformations, and extracts. Writes SQL test queries, reviews database logic, executes test cases, identifies defects, verifies corrections, and documents testing results. Collaborates with data engineers, business analysts, project managers, and QA professionals to ensure data integrity and compliance with requirements.

Analyzes financial data, reconciles account activity, investigates discrepancies, verifies transactions, prepares tax and reconciliation reports, and maintains accurate client records. The role also tracks tax identification applications, communicates project status, and supports disbursement management with special projects. Success requires accounting knowledge, intermediate Excel skills, strong attention to detail, analytical ability, organization, and professional communication in a remote, deadline-driven environment.

Senior QA Engineer responsible for manual and automated testing of high-volume, data-intensive applications. Duties include developing test plans, executing regression and UAT testing, maintaining Selenium or Playwright automation, performing database testing with SQL, troubleshooting defects, reporting QA metrics, and collaborating with engineering and business teams in an Agile environment. The role also mentors QA professionals and provides technical leadership across testing activities.

Develop and maintain high-volume, mission-critical enterprise web applications using C#/.NET, ASP.NET MVC, AngularJS, and SQL Server. Responsibilities include full lifecycle development, architecture and design participation, troubleshooting, performance and scalability improvements, AI-assisted workflow development, Agile collaboration, technical mentoring, and supporting multi-tier systems.

Own product strategy, roadmaps, requirements, prioritization, releases, and performance metrics for SaaS software products. Collaborate with stakeholders, clients, UX/UI designers, engineering, sales, marketing, and finance to develop, launch, and improve digital products. Conduct market and competitor research, balance business and technical priorities, support go-to-market activities, demonstrate product capabilities, and identify opportunities to increase revenue, improve customer experience, or reduce costs.

Reviews and evaluates claim forms and supporting documentation for product liability, class action, and mass tort matters. Identifies discrepancies, applies legal judgment, responds to claimants and counsel by phone and in writing, and collaborates with attorneys and project managers. Maintains accuracy, confidentiality, professionalism, and strong client service while resolving claim-related issues.

Lead full lifecycle development of high-volume enterprise web applications using C#/.NET and AngularJS. Contribute to architecture and design, develop and test scalable solutions, troubleshoot production issues, mentor developers, and collaborate with analysts and business stakeholders in an Agile/Scrum environment.

Reviews and analyzes claim forms and supporting documentation for product liability, class action, and mass tort matters. Evaluates completeness and compliance, identifies discrepancies, responds to claimants and counsel by phone and in writing, applies legal judgment, follows established procedures, and collaborates with attorneys and project teams while maintaining accuracy, confidentiality, and professionalism.

Support Data Services by analyzing and validating data using SQL and Excel, perform quality checks and reconciliations, monitor production workflows, communicate status and escalations, and identify process improvements. Act as liaison between business stakeholders and technical teams to ensure accurate, timely data deliverables.

Provide accurate, timely legal support on consumer-facing matters; handle complex client inquiries across channels with professionalism and empathy; serve as escalation point; create and update scripts/procedures; assist project managers; monitor case health, identify errors, and implement resolutions.

Provide timely, accurate client-facing legal support for a global client: respond to complex inquiries via phone/email, escalate and resolve nonstandard issues, create and update scripts/procedures, monitor case health, implement PM feedback, and collaborate with internal teams to ensure quality and deadlines are met.

Provide timely, accurate legal-focused client support: respond to complex customer inquiries, de-escalate complaints, update scripts/procedures, monitor case health, escalate non-standard issues, and collaborate with project managers and internal teams to meet quality and deadline expectations.