Teams at Paradigm Information Services, Inc.

Provide accurate, timely legal support on consumer-facing matters; handle complex client inquiries across channels with professionalism and empathy; serve as escalation point; create and update scripts/procedures; assist project managers; monitor case health, identify errors, and implement resolutions.

Supervise remote disbursements operations for a legal-services client: manage staff, monitor productivity, enforce anti-fraud controls, maintain banking relationships, deliver training, optimize costs, prepare reports, ensure compliance, and support projects and SOPs while communicating with internal and external stakeholders.

Remote contract paralegal handling escalated contact-center calls and emails, managing complex settlement administration inquiries, liaising between contact center and client services, interpreting legal documents, analyzing escalation trends, and using MS Office to manage large volumes of data under tight deadlines.