Teams at Paradigm Information Services, Inc.

Coordinate site events and meetings, manage requests from leaders, support administrative processes (purchasing, travel, expenses, records), use Smartsheet/SharePoint/Teams to track work and documentation, take ownership of tasks and small projects, and drive process improvements with limited oversight.

Provide timely, accurate client-facing legal support for a global client: respond to complex inquiries via phone/email, escalate and resolve nonstandard issues, create and update scripts/procedures, monitor case health, implement PM feedback, and collaborate with internal teams to ensure quality and deadlines are met.

Provide timely, accurate legal-focused client support: respond to complex customer inquiries, de-escalate complaints, update scripts/procedures, monitor case health, escalate non-standard issues, and collaborate with project managers and internal teams to meet quality and deadline expectations.