Jobs at PalmPay

Supports HR operations by coordinating interviews and candidate communications, assisting recruitment and onboarding, maintaining employee records and HR trackers, monitoring headcount, staff movements, attendance, and exits, and preparing HR documentation and workforce reports.

Drives BNPL sales growth across assigned divisions by achieving targets, expanding merchant and business partner networks, and leading Sales Officers. Develops regional sales strategies, monitors performance, ensures EMI penetration, manages stakeholder relationships, and coordinates with Risk and Credit teams to mitigate business and credit risks. The role also oversees compliant shop activation, team coaching, operational execution, and sustainable portfolio growth across Bangladesh.

Manage sales agents and retail locations to drive sales growth, productivity, coverage, and execution of company initiatives. Responsibilities include recruiting and coaching agents, strengthening and acquiring shops, monitoring performance metrics, conducting field visits, gathering market intelligence, implementing promotions, addressing underperformance, and submitting regular reports to regional management.

Manages BNPL sales promoters across partner stores, drives financing targets, reviews applications, ensures KYC and risk-control compliance, and coordinates with underwriting, verification, and collections teams. The role includes coaching field teams, resolving escalated customer issues, monitoring store and promoter performance, maintaining partner-store relationships, overseeing device displays and stock rotation, and preparing operational reports.

Reviews SME loan applications, assesses borrower creditworthiness and repayment capacity, identifies credit risks, and recommends decisions according to underwriting policies. The role monitors portfolio performance, coordinates with field verification and risk teams, ensures complete documentation, maintains accurate records, and supports process improvements while balancing business growth with portfolio quality.

Leads PalmPay’s end-to-end anti-fraud operations for its device installment business in Nigeria. Manages a multidisciplinary team, oversees investigations and fraud determinations, establishes channel risk controls, monitors emerging fraud patterns, and develops risk scoring and enforcement frameworks. Collaborates with sales, collections, credit, and global anti-fraud teams while producing operational reports and escalating material cases. The role is based in Lagos with occasional travel within Nigeria.

Leads PalmPay’s anti-fraud operations for its Nigerian device-installment business. Responsibilities include managing investigation, field verification, intelligence, analytics, and quality-assurance teams; overseeing fraud case workflows and determinations; managing agent and dealer channel risk; monitoring emerging fraud patterns; developing risk scoring and enforcement frameworks; and reporting findings to global leadership. The role requires collaboration with sales, collections, credit, and headquarters teams, with occasional travel within Nigeria.

Acquire and onboard merchants for PalmPay’s Pay With Transfer solutions, deploy and activate Business Account Numbers, meet daily acquisition and transaction targets, build merchant relationships, and improve post-onboarding engagement, usage, and retention through field-based business development.

Promotes mobile installment financing at retail outlets, engages walk-in customers, explains payment plans and eligibility, assists with onboarding and documentation, follows up on applications, tracks sales metrics, and ensures compliance with verification and KYC requirements. The role requires strong communication, persuasion, customer service, computer literacy, and the ability to meet sales targets in a fully onsite retail environment.

Manages Bangladesh payment-channel operations, monitoring transaction stability, investigating incidents, coordinating escalations, analyzing performance, and improving operational processes. The role maintains relationships with banks and payment providers, supports channel launches and expansion, prepares operational reports, monitors industry developments, and coordinates with internal teams and China headquarters to resolve issues and optimize channel performance.

Manages BNPL sales promoters across partner stores, drives financing targets, reviews applications, ensures accurate KYC documentation, and coordinates with underwriting, verification, and collections teams. The role handles escalated customer issues, monitors promoter and store performance, enforces risk and fraud controls, maintains store relationships, provides coaching and field support, and prepares operational reports.

Oversee Philippine tax compliance, including corporate income tax, VAT, and withholding tax filings. Manage BIR audits and regulatory inquiries, monitor tax law updates, provide tax planning advice for fintech and cross-border payment operations, and support finance month-end close and contract tax reviews.

Manage product launches and operational improvements, test processes, coordinate issue resolution with headquarters, create training and support materials, train Sales and Operations teams, manage marketing and sales collateral, and gather frontline feedback to improve products and processes.

Acquire and onboard merchants for PalmPay’s Pay With Transfer solutions. Identify high-potential businesses, deploy and activate Business Account Numbers, meet acquisition and transaction targets, build merchant relationships, and improve activation, usage, retention, and market expansion through ongoing field engagement.

Manages BNPL sales promoters across partner stores, drives financing targets, reviews applications, ensures accurate KYC documentation, and supports customer onboarding. Coordinates with underwriting, verification, and collections teams to resolve applications and customer issues. Tracks performance, approval rates, compliance, and store-level operations while coaching field teams, maintaining partner relationships, overseeing merchandising standards, and preparing sales reports.

Designs and manages nationwide sales training programs, including onboarding, product knowledge, sales techniques, compliance, and field coaching. Develops training materials, identifies performance gaps, monitors training KPIs, manages trainers, and reports outcomes to senior management. The role partners with regional and territory managers to improve sales performance, conversion rates, retention, and adherence to company processes and regulatory standards.

Promote mobile phone installment financing at retail outlets, engage walk-in customers, explain financing terms, assist with onboarding and documentation, track leads and conversions, follow up on applications, and meet sales targets while complying with KYC and customer service standards.

Sell mobile installment financing at designated retail outlets. Engage walk-in customers, explain financing terms, support onboarding and documentation, answer inquiries, follow up on applications, track sales metrics, meet targets, and comply with verification and KYC requirements while maintaining strong customer service.

Owns the strategy, development, commercialization, and lifecycle management of fintech products including wallets, payments, merchant services, and embedded finance. Defines roadmaps, requirements, payment flows, and integrations while coordinating engineering, compliance, risk, operations, finance, marketing, and external partners. Ensures regulatory compliance, security, fraud controls, and strong customer experience. Monitors product KPIs and system performance to drive continuous optimization and financial inclusion.

Develops and executes public relations, media relations, thought leadership, and reputation-building initiatives. Responsibilities include creating narratives, securing media coverage, supporting executives, monitoring trends and reputational risks, managing crisis communications, coordinating campaigns, and reporting on media impact. The role requires strong storytelling, Nigerian media expertise, journalist relationships, analytical skills, and experience in PR, corporate communications, journalism, or related fields.