Jobs at PalmPay

Designs and manages nationwide sales training programs, including onboarding, product knowledge, sales techniques, compliance, and field coaching. Develops training materials, identifies performance gaps, monitors training KPIs, manages trainers, and reports outcomes to senior management. The role partners with regional and territory managers to improve sales performance, conversion rates, retention, and adherence to company processes and regulatory standards.

Supports the Finance team with accounting vouchers, document filing, transaction records, invoices, payments, expenses, reconciliations, audit preparation, and financial data entry. The intern maintains accurate physical and digital records, coordinates collection of missing documentation, and performs routine accounting tasks while gaining practical experience in a fast-paced fintech environment.

Promote mobile phone installment financing at retail outlets, engage walk-in customers, explain financing terms, assist with onboarding and documentation, track leads and conversions, follow up on applications, and meet sales targets while complying with KYC and customer service standards.

Develop and execute regional BNPL sales strategies, manage sales teams, achieve growth targets, expand merchant and distribution partnerships, analyze market and sales data, ensure regulatory compliance, manage risk controls, and support customer satisfaction. The role requires extensive regional travel and collaboration with financial institutions, merchants, agents, distributors, and customer service teams.

Sell mobile installment financing at designated retail outlets. Engage walk-in customers, explain financing terms, support onboarding and documentation, answer inquiries, follow up on applications, track sales metrics, meet targets, and comply with verification and KYC requirements while maintaining strong customer service.

Acquire and onboard merchants for PalmPay’s Pay With Transfer solutions, deploy and activate Business Account Numbers, and drive merchant transactions, retention, and daily acquisition targets. The role requires field-based market development, relationship building, post-onboarding engagement, and identifying new merchant growth opportunities. Training is provided for candidates with SSCE or OND qualifications and up to one year of relevant experience.

Leads PalmPay’s end-to-end anti-fraud operations for its device installment business in Nigeria. Manages a multidisciplinary team, oversees investigations and fraud determinations, establishes channel risk controls, monitors emerging fraud patterns, and develops risk scoring and enforcement frameworks. Collaborates with sales, collections, credit, and global anti-fraud teams while producing operational reports and escalating material cases. The role is based in Lagos with occasional travel within Nigeria.

Owns the strategy, development, commercialization, and lifecycle management of fintech products including wallets, payments, merchant services, and embedded finance. Defines roadmaps, requirements, payment flows, and integrations while coordinating engineering, compliance, risk, operations, finance, marketing, and external partners. Ensures regulatory compliance, security, fraud controls, and strong customer experience. Monitors product KPIs and system performance to drive continuous optimization and financial inclusion.

Develops and executes public relations, media relations, thought leadership, and reputation-building initiatives. Responsibilities include creating narratives, securing media coverage, supporting executives, monitoring trends and reputational risks, managing crisis communications, coordinating campaigns, and reporting on media impact. The role requires strong storytelling, Nigerian media expertise, journalist relationships, analytical skills, and experience in PR, corporate communications, journalism, or related fields.

Leads field and sales-related fraud investigations involving merchants, business developers, agents, and staff misconduct. Conducts verification visits and interviews, identifies fraud patterns, prepares investigation reports, recommends corrective actions, strengthens fraud-prevention controls, collaborates with cross-functional risk teams, and trains field personnel on fraud detection and reporting.

Leads PalmPay Bangladesh’s legal function, including legal strategy, regulatory compliance, contract management, corporate governance, risk mitigation, litigation, employment law, and dispute resolution. Advises executives and the board, manages regulators and external counsel, oversees legal filings and investigations, and leads the Legal team. The role requires extensive fintech, financial services, commercial, corporate, labor law, litigation, and leadership experience.

Acquire and onboard merchants for PalmPay’s Pay With Transfer solutions, deploy and activate business account numbers, achieve daily acquisition and transaction targets, and maintain merchant relationships to improve usage, retention, and growth. The role involves field work, market exploration, merchant engagement, and post-onboarding follow-up.

Leads field and sales-related fraud investigations involving merchants, business developers, agents, and staff misconduct. Conducts verification visits and interviews, identifies fraud patterns, prepares investigation reports, recommends corrective actions, develops prevention controls, and partners with Sales, Credit, Risk, Collections, Verification, and Operations. Trains field teams on fraud detection and prevention while supporting fraud-loss reduction across SME lending and merchant operations.

Leads investigations into fraud, theft, forgery, collusion, and financial crimes; analyzes suspicious transactions, collects and preserves evidence, conducts interviews, prepares investigation reports, identifies control weaknesses, supports asset recovery, and coordinates criminal cases with law-enforcement authorities.

Support QA and operational excellence by monitoring field execution, reviewing SOP compliance, analyzing performance and market visibility, preparing reports, and assisting training delivery to improve field performance.

Field-based Business Development Associate who identifies and onboards merchants to Flexi MFB's Pay With Transfer. Engage business owners, educate them on PWT benefits, assist opening business accounts, and meet daily and weekly onboarding targets. Training provided; strong communication and target-driven attitude required.

Evaluate and analyze credit applications to determine creditworthiness, verify documentation, assess risk, recommend approval/denial or terms, prepare credit reports, and ensure compliance with company policies and regulations.

Lead the SME credit underwriting function, supervise the underwriting team, review and approve complex loan applications, assess financial statements and cash flows, monitor portfolio quality, identify and mitigate emerging credit risks, and collaborate with verification, collections, sales, and risk teams to reduce defaults and improve underwriting standards.

Review and analyze SME loan applications, assess borrower creditworthiness and repayment capacity, recommend decisions per credit policy, ensure documentation accuracy, monitor portfolio performance, liaise with field verification and risk teams, and support process improvements to balance growth and portfolio quality.

Field-based role responsible for identifying, engaging, and onboarding merchants to the Pay With Transfer solution. Educate customers on product benefits, assist with opening business accounts, and hit daily and weekly onboarding targets. Training provided.