PalmPay

Operations Manager

Reposted 22 Days Ago

Ikeja, Lagos

In-Office

Mid level

Fintech • Payments • Financial Services

The Role

The Operations Manager will oversee product feature development, enhance user experiences, optimize workflows, and lead customer acquisition strategies.

Summary Generated by Built In

PALMPAY is a pan-African Fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, Egypt, Cote d'iviore and Tanzania and expanding to other markets this year. We provide innovative digital payment solutions that empower individuals and businesses to thrive in a fast-paced, digital world
Responsibilities:

Define and oversee the development of new product features while tracking success metrics.
Collaborate with cross-functional teams to align product goals with business objectives.
Enhance user experiences through research, feedback, and data-driven improvements.
Work closely with customer service to resolve user issues and implement solutions.
Conduct market and competitor analysis to identify trends and maintain competitiveness.
Develop and prioritize a product roadmap that supports strategic business goals.
Optimize operational workflows to ensure efficiency in product delivery and reconciliation processes.

Qualifications:

Proven experience in operations management with a focus on customer acquisition.
Strong knowledge of customer acquisition strategies and techniques.
Excellent communication and interpersonal skills.
Analytical mindset with the ability to interpret data and make strategic decisions.
Proven leadership and team management abilities.
Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
Detail-oriented with strong data analytics skills.
Ability to work under pressure and meet deadlines.