Teams at PagerDuty

Lead strategic procurement for software, SaaS, cloud, and professional services suppliers. Partner with executives and cross-functional teams on vendor strategy, renewals, supplier performance, risk mitigation, and high-value contract negotiations. Optimize procure-to-pay and source-to-contract workflows using AI, automation, analytics, Coupa, and CLM tools. Develop category strategies, negotiate commercial terms, and support procurement process and system improvements as an independent contributor.

Manage strategic procurement for software, SaaS, cloud, and professional services suppliers. Partner with executives and cross-functional teams to develop vendor strategies, lead renewals and complex contract negotiations, conduct supplier reviews, and optimize procure-to-pay and source-to-contract processes. Use AI, automation, analytics, Coupa, and CLM tools to improve efficiency, manage risk, and deliver savings.

Leads Americas sales and customer success operations, including GTM planning, forecasting, pipeline and renewal governance, operating cadence, territory and quota planning, customer lifecycle processes, metrics, and executive reporting. Manages a team and strategic initiatives while partnering with IT and Applications to improve processes, systems, automation, productivity, retention, and expansion across Commercial, Mid-Market, and Enterprise segments.