Jobs at Pacific Life

Reviews, evaluates, and processes new business insurance cases while meeting quality and productivity standards. Analyzes case information, updates systems, conducts timely outreach, coordinates with underwriting and distribution partners, communicates requirements, and prepares correspondence for producers and external parties. The role requires strong customer service, communication, organization, accuracy, and the ability to work effectively in a high-volume remote environment.

Leads the strategy, delivery, lifecycle, and operational performance of Workforce Benefits data products. Oversees data engineers and analysts building secure pipelines, warehouses, marts, models, and real-time solutions. Responsibilities include Agile backlog management, architecture, data quality, HIPAA-related privacy and governance, production support, budgeting, vendor oversight, KPI management, and team development. The role requires cross-functional stakeholder leadership and up to 25% travel.

Supports analysis and monitoring of private fixed-income investments by evaluating issuer financial strength, repayment ability, portfolio performance, credit risks, and opportunities. Conducts industry and market research, translates quantitative and qualitative data into insights, and collaborates with senior analysts and legal teams on covenant compliance. The role offers exposure to corporate credit, private ABS, fund finance, infrastructure investments, and private equity.

Design, develop, and support enterprise web applications, APIs, microservices, integrations, and cloud-native solutions using .NET, Node.js, React, TypeScript, and AWS. Modernize legacy applications, implement secure authentication, maintain CI/CD and infrastructure-as-code processes, troubleshoot production issues, improve observability, participate in architecture decisions, conduct code reviews, and mentor developers while collaborating across product, UX, QA, security, and DevOps teams.

Leads an independent Quality Assurance function for Life Operations, establishing risk-based review standards, sampling, scoring, calibration, reporting, and governance. Identifies systemic risks and trends, drives root-cause analysis and corrective actions, and partners with operational leaders to improve processes, controls, employee capability, and customer outcomes. Manages and develops the QA team while preserving independence from daily operations and first-line controls.

Supports life and annuity sales teams by training wholesalers, troubleshooting Salesforce and sales enablement tools, coordinating onboarding access, investigating technical issues, creating reports and training materials, and identifying process improvements. Serves as a liaison among Sales, Operations, Marketing, IT, and Salesforce stakeholders while helping enhance tools, workflows, and the overall wholesaler experience.

Owns investment-modeling production, asset cash-flow generation, analytics delivery, quality controls, reconciliations, issue resolution, code maintenance, automation, and process documentation. Coordinates inputs and deliverables across investment risk, actuarial, accounting, investment management, and technology teams. Supports new investments, asset types, models, and analytical capabilities while explaining results and technical issues to business partners.

Prepares quarterly, annual, investment, management, and ad hoc financial reports covering fixed income, mortgage loans, derivatives, and equity investments. Maintains reporting controls, performs financial analysis, supports mortgage-loan reporting technology projects, and leads process improvements. Collaborates with Investment Management stakeholders and prepares due diligence reports, bank presentations, rating agency surveys, and industry surveys.

Leads Life Insurance and Annuity Claims operations, providing technical oversight for complex claims, ensuring regulatory compliance, improving performance and controls, advancing process and technology improvements, and developing a high-performing claims organization. Partners across the business to enhance operational results and claimant and beneficiary experiences.

Develop and maintain desktop and web applications for life insurance illustrations. Translate business requirements into technical designs and maintainable .NET code, build complex insurance and annuity products, perform testing and code reviews, estimate implementation effort, improve development processes, and collaborate with analysts, actuaries, business partners, and stakeholders.

Manages corporate treasury cash, liquidity analysis, cash-flow forecasting, banking relationships, short-term investments, debt and funding support, and treasury controls. The role monitors cash positions, forecasts funding needs, evaluates bank fees and exposures, supports debt issuance and custodial settlements, maintains compliance, prepares executive reporting, and improves treasury systems and reconciliations. It also partners with investment operations, accounting, financial institutions, and enterprise business units.

Leads a large, multifunctional life insurance operations organization covering inforce service, claims, contracting, licensing, appointments, and producer compensation. Owns strategy, operational performance, KPIs, service standards, risk controls, budgets, transformation, workforce planning, vendor management, and succession development. Ensures regulatory compliance and strengthens service delivery for policyholders, beneficiaries, advisors, and distribution partners.

Leads institutional pricing and product design for Defined Contribution Lifetime Income products. Oversees pricing initiatives, partners with Product and cross-functional stakeholders, ensures regulatory and governance compliance, supports product approvals, and balances competitiveness, profitability, and risk. The role also manages projects, presents actuarial solutions, monitors regulatory developments, and mentors team members.

Markets annuity and mutual fund products to financial professionals, builds ongoing advisor relationships, meets sales goals, grows market share and assets, and identifies cross-selling opportunities across product lines. The role requires consultative selling, strong communication, financial services experience, and FINRA SIE, Series 6 or 7, and Series 63 licenses. It is a hybrid position with four days in the office and one day remotely.

Lead Prophet model development for life insurance products and business cases, including model testing, debugging, peer review, and strategy evaluation. Partner with pricing, valuation, ALM, hedging, IT, and other business teams to improve modeling capabilities and processes. Provide Prophet expertise and guidance to junior staff while supporting model risk management, documentation, and standards.

Produces life insurance needs analyses, sales proposals, and illustrations; supports case design requests, product information, applications, contract verification, marketing programs, seminars, and policyholder inquiries. Maintains sales data and may develop sensitivity analyses for client presentations. Requires life insurance case design experience and relevant securities and insurance licenses.

Lead architecture, development, and optimization of enterprise Salesforce Marketing Cloud solutions. Design customer journeys, triggered communications, segmentation, and marketing automation; build integrations with Salesforce CRM, Data Cloud, and enterprise platforms. Define governance, security, and technical standards, advise marketing leadership, evaluate Salesforce technologies, collaborate with engineering and data teams, and mentor technical staff.

Analyzes and improves business processes, technology capabilities, and digital transformation initiatives for Pacific Life’s Workforce Benefits division. Partners with business and technology leaders to translate strategy into scalable processes, support product vision, implement and test new systems, evaluate outcomes, and gather stakeholder feedback. The role also contributes to Agile product management, third-party implementations, process mapping, and planning with architects.

Designs and delivers scalable enterprise application solutions, translating business capabilities into technical designs, APIs, data mappings, user stories, and production code. Partners with product owners, architects, SMEs, QA, and engineering teams to ensure alignment with architecture, security, compliance, and governance standards. Uses AI-assisted development tools to accelerate coding, testing, debugging, and documentation. Mentors developers, evaluates technical tradeoffs, improves reliability and performance, and reduces technical debt.

Manages end-to-end billing and invoicing for workforce benefits clients, resolving discrepancies, researching audits, validating premium payments, and supporting refunds and disbursements under SOX controls. Partners with employers, brokers, underwriters, and internal teams; promotes digital billing adoption, identifies automation opportunities, supports onboarding, and contributes to continuous improvement. Provides customer-focused solutions while maintaining strong knowledge of products, systems, processes, and data flows.