Jobs at Otis Elevator

Provide telephone-based customer support and follow-up on offers; select and review revision reports (leads); create repair quotes using the T‑Festpreisprogramm; escalate technical cases to T‑Desk experts; coordinate feedback and report to the regional T‑Desk Team Lead.

Prepare and price repair offers for assigned territory using CRM and internal databases, issue quotes to clients, prioritize opportunities, and coordinate with field, sales, and factory teams while following commercial policy and quality standards.

Lead sourcing, supplier management, and cost-optimization for MRO across Western Europe. Develop and execute category strategies, run tenders and negotiations, manage supplier performance, deliver annual savings, ensure contract compliance, and drive procurement transformation and continuous improvement across the region.

Plan and execute commercial visits and client follow-ups to meet sales objectives; prospect and onboard clients; manage collections and commercial reporting; coordinate with technical teams; participate in delegation meetings.

Manage end-to-end new elevator equipment projects: review contracts, plan and allocate resources, coordinate subcontractors and deliveries, control budgets and commercial terms, supervise installation/testing/commissioning teams, ensure quality, safety, compliance, conduct site visits, deliver customer training, and hand over to Service while maintaining customer satisfaction and KPIs.

Realizar mantenimiento preventivo y correctivo de ascensores, atender llamadas de emergencia y reclamos, ejecutar reparaciones menores, informar anomalías al supervisor, entregar reportes y registrar horas, apoyar en resolución técnica y cumplir normas de EHS y calidad. Experiencia en instalación y modernización deseable.

Support safety and health promotion among employees and subcontractors, monitor compliance with safety measures, and assist EHS requirements in field activities.

Assist with engineering support for lift and escalator modernization, collaborate with teams on evaluations, troubleshooting, and supplier coordination.

Perform preventative and corrective maintenance and installation of automatic doors on assigned routes; attend assigned customers; identify new business opportunities; ensure safety and compliance; work independently or in teams.

Answer emergency elevator calls, assist trapped passengers via remote-monitoring, dispatch service technicians, handle customer inquiries by phone, chat and email, and record customer data for onward routing to branches.

Prepare and price repair quotes using CRM and internal data, send estimates to clients, collaborate with technical experts and internal teams, and support commercial management while following company policies and quality standards.

The Finance Analyst will be responsible for preparing financial reports, managing reserves, coordinating with group companies, and participating in budgeting and forecasting processes.

Lead commercial activity for automatic doors and accessibility solutions in Murcia: prospect and acquire clients, manage and grow a customer portfolio, prepare and close tailored offers, coordinate with installation and maintenance teams, monitor collections, and report sales activity.

The EHS Manager will provide strategic leadership for environmental and safety compliance, partnering with operations to improve EHS performance, manage safety audits, and ensure regulatory compliance while supporting communications and training efforts.

Answer elevator emergency calls, assist trapped passengers via remote monitoring, coordinate fault reports to service technicians, handle customer inquiries by phone, chat, and email, and record/send customer data to branches.

Perform commercial activities and client visits to acquire and retain customers, manage collections and commercial reporting, coordinate with technical teams, and attend delegation meetings to meet sales and customer satisfaction targets.

Lead EHS strategy and compliance for Otis Africa Operating Area and Egypt, partnering with field operations to assess hazards, implement EH&S management systems, drive audits, analyze safety metrics, and support waste/control and regulatory reporting. Travel frequently to area locations to support field engagement and continuous improvement.

Provide administrative support including customer and supplier attention (phone/email/in-person), document preparation (offers, reports, budgets), daily office administration, basic collections follow-up, coordination with technical and commercial teams, use of internal tools (Meta4), attend team meetings, and comply with company safety, ethics and quality standards.

Manage new equipment sales lifecycle for elevators/escalators: prepare estimates, proposals and contracts; negotiate scope and terms; build developer/contractor relationships; coordinate with Aftermarket/Service and Finance; maintain contracts database and provide sales forecasts and reports.

Responsible for elevator after-sales service contracts, payment collections, cold prospecting, handling public tenders, and maintaining customer relationships with 660 clients and 812 elevators.