Jobs at Origami Risk

Build and scale Origami Risk’s third-party Marketplace partnerships, serving as the primary technical contact during onboarding and ongoing collaboration. Manage API documentation, credentials, sandbox environments, integration requirements, and partner readiness. Coordinate with Product, Engineering, Technical Sales, and Marketing to support connectors, demos, revenue-generating partnership programs, and go-to-market opportunities. Improve partner onboarding processes, documentation, technical enablement standards, and promotional initiatives while managing forecasts and partnership revenue.

Own and resolve Tier 1 or Tier 2 client support cases for a B2B SaaS platform. Troubleshoot application, configuration, data, and integration issues using SQL, JavaScript, XML, and platform tools. Communicate clearly with clients, document investigations, escalate complex issues, maintain knowledge resources, identify recurring problems, and collaborate with technical account management and client success teams.

Develops and maintains AI governance frameworks, policies, standards, and controls. Conducts AI model risk assessments covering bias, explainability, data quality, and security; evaluates organizational and vendor risks; supports audits; coordinates with Legal, Privacy, Security, and Technology teams; and promotes compliant AI practices across the organization.

Build and maintain bureau-based insurance solutions using ISO and NCCI rules, rates, and forms. Develop requirements, coordinate with system integrators and product development, test and validate configured content, support client-specific rating programs, define integrations, and create documentation and training. Assist sales through solution presentations and demonstrations. The role requires extensive insurance industry or insurance software vendor experience, especially in rating, policy issuance, and full policy lifecycle requirements.

Manages a portfolio of SMB and mid-market clients throughout onboarding, adoption, value realization, renewal readiness, and expansion. Builds stakeholder relationships, develops success plans, monitors client health and usage metrics, leads business reviews, identifies risks, manages escalations, and coordinates Support, Product, Professional Services, Training, Technical Account Management, and Account Management teams. Documents client goals and feedback while applying risk management, insurance, and industry expertise to deliver measurable outcomes.

Owns the RMIS product roadmap, strategy, backlog, and Agile delivery. Partners with Engineering, stakeholders, marketing, and operations to define requirements, prioritize features, support Scrum execution, and ensure quality delivery. Uses data, analytics, experimentation, and AI-assisted techniques to identify opportunities, prototype solutions, guide decisions, and develop responsible AI-enabled features. Acts as the product subject matter expert and supports strategic planning, client responses, and product lifecycle activities.

Sells Origami Risk’s SaaS-based integrated risk management solutions across North Carolina, South Carolina, Virginia, Washington DC, and Tennessee. Responsibilities include prospecting, pipeline development, consultative discovery, relationship management, proposals, pricing, competitive positioning, networking with risk and insurance professionals, territory planning, and achieving annual sales quotas.

Leads and mentors Product Managers and Product Analysts responsible for RMIS products. Defines product vision, strategy, and roadmaps; uses customer research, competitive analysis, KPIs, experimentation, data, and AI-assisted tools to guide prioritization and delivery. Partners with design, architecture, marketing, and business stakeholders to launch solutions, ensure SDLC alignment, and deliver customer and commercial outcomes. Oversees team development, performance evaluations, and responsible AI adoption across the product lifecycle.

Own the EHS product strategy, 12-month roadmap, feature backlog, and Agile delivery process. Translate customer and business needs into requirements, prioritize releases, support Scrum teams, validate software quality, and partner with stakeholders, Engineering, Marketing, and Operations. Lead AI-informed discovery, experimentation, prototyping, governance, and responsible implementation while using data and analytics to guide decisions and optimize product outcomes.

Develops and maintains automated UI, API, database, mobile, smoke, functional, regression, and integration tests. Enhances testing frameworks, integrates automation into CI/CD pipelines, improves coverage and testing efficiency, documents defects and results, and collaborates with Agile engineering teams throughout the software development lifecycle. The role also mentors manual QA testers and supports releases during off-hours when needed.

Drive new business, client retention, sales strategy, pipeline development, and quota attainment for SLED government agencies across the East Coast. Build relationships with agency decision-makers, contract officers, subcontractors, and existing clients; identify expansion opportunities; lead solution demonstrations; develop competitive strategies; and execute consultative sales processes. The role requires SLED sales expertise, familiarity with government purchasing and budgeting, CRM experience, and preferably SaaS sales experience.

Leads post-incident investigations, root-cause analyses, and preventive reliability strategies. Configures observability tools, develops client dashboards and alerts, monitors resolution metrics, and improves SaaS scalability and stability. Collaborates with Cloud Operations, SRE, and Engineering teams; contributes to incident-response automation, cross-trains colleagues, troubleshoots C#/.NET applications, and provides actionable feedback on infrastructure and development practices.

Provides technical pre-sales consulting for P&C insurance SaaS solutions. Responsibilities include understanding customer needs, configuring and presenting customized demonstrations, leading technical discussions, supporting RFPs and proposals, documenting requirements, assisting with proof-of-concepts and scoping, developing ROI analyses, and collaborating with sales, product, services, and marketing teams.

Owns the end-to-end success of a portfolio of SaaS clients by driving platform adoption, value realization, retention, and expansion readiness. Builds stakeholder relationships, develops success plans, leads business reviews, monitors client health, manages escalations, and coordinates cross-functional teams. Translates client needs into product-aligned solutions while maintaining documentation, communicating proactively, and improving client success processes.

Owns the operational infrastructure supporting Client Success and Technical Account Management, including Salesforce and Planhat administration, reporting dashboards, client journey orchestration, satisfaction programs, community and portal management, conference coordination, knowledge management, and CS technology strategy. The role also leads cross-functional process improvements, change management, and practical AI initiatives that improve client engagement and organizational effectiveness.

Designs, operates, secures, and optimizes resilient AWS network infrastructure across multi-account and multi-region environments. Responsibilities include hybrid connectivity, network segmentation, DNS, traffic distribution, security controls, observability, incident response, infrastructure as code, automation, compliance, documentation, and engineering standards. The role serves as the organization’s AWS networking subject matter expert and partners with Engineering, DevOps, and Security teams.

Administers and governs engineering platforms including Azure DevOps, LaunchDarkly, Flyway, Cursor, and Claude Code. Manages access controls, feature flags, database migrations, standards documentation, platform health, compliance evidence, and automation. Builds monitoring, enablement resources, and workflow improvements while supporting secure, reliable engineering operations. Senior-level responsibilities also include leading complex integrations, automation strategy, technical mentoring, and AI tooling evaluation.

Builds and ships user-facing product experiences and integrations using low-code, no-code, and AI-assisted development tools. Translates stakeholder needs into maintainable solutions, integrates platform services and APIs, applies authentication, security, privacy, and compliance controls, and partners with Product, Architecture, DevOps, Security, and QA. The role also defines testing, telemetry, documentation, runbooks, acceptance criteria, and post-launch product health metrics.

Owns the GRC product strategy, 12-month roadmap, feature backlog, and Agile delivery process. Partners with Engineering, stakeholders, marketing, and operations to translate business needs into requirements, prioritize development, validate software quality, and deliver customer value. Uses AI-assisted tools, data analytics, experimentation, and responsible AI practices to guide discovery, prototyping, prioritization, and product improvement.

Leads a global Level 1 or Level 2 technical client support team, overseeing hiring, coaching, workflows, performance metrics, escalations, incident response, and knowledge management. Partners with Product, Engineering, Platform Support, and Client Success to resolve systemic issues and improve service quality. Ensures compliance with security and privacy controls, including NIST 800-53, ISO 27001, and SOC 2. Uses client insights and operational data to improve processes, documentation, staffing, and scalable support solutions.