Teams at Origami Risk

Provides technical client support for enterprise SaaS applications, managing cases from intake through resolution. Investigates platform, configuration, data, integration, and defect-related issues using SQL, scripting, log analysis, and troubleshooting techniques. Communicates with clients and internal teams, coordinates outages, documents resolutions, supports escalations, contributes to knowledge resources, and enables Tier 1 support for product releases.

Lead client implementation projects from inception through deployment, managing scope, resources, deliverables, budgets, timelines, stakeholders, vendors, and project reporting. Maintain project artifacts and implementation data in Salesforce, coordinate internal and external meetings, identify expansion opportunities, and support change-order pricing and Statements of Work. Projects may support RMIS, GRC, EHS, and healthcare SaaS products.

Modernize legacy .NET and C# systems by reducing technical debt, refactoring monoliths into microservices, and re-platforming applications onto AWS cloud-native architectures. Build APIs, containerized services, infrastructure as code, and modern data migration workflows. Apply AI-assisted development tools for code analysis, refactoring, testing, and documentation while promoting simplicity, observability, scalability, and sound engineering standards.