Jobs at Orb

As a Technical Account Manager for Enterprise, you'll oversee complex customer relationships, guiding enterprise accounts through onboarding, integrations, and ongoing support, while collaborating closely with technical teams to enhance customer success and product improvements.

This role involves managing the full sales cycle for Mid-Market customers, engaging various stakeholders, and utilizing consultative strategies to drive sales.

The Sales Director at Orb will lead the sales team, drive pipeline generation, manage complex sales cycles, and develop talent to exceed bookings goals.

As a senior engineer on the infrastructure team, you'll ensure system reliability, improve observability, and build scalable infrastructure while leading initiatives for performance and recovery mechanisms.

The Enterprise Account Executive will manage the full sales cycle, influence GTM strategy, generate pipeline, and deliver product demos to innovative software companies.

As a Senior Software Engineer, you'll design pricing lifecycle primitives, evolve data models, scale ingestion systems, and collaborate across teams while engaging directly with customers.

Lead a ~30-person engineering org building highly-correct, scalable billing infrastructure. Coach managers and senior ICs, build leadership bench, set technical strategy, partner with product and GTM, and establish lightweight processes and foundations for growth.

Lead full-funnel, integrated marketing to drive demand generation, ABM, outbound, brand, creative, and partner/co-sell motions. Build scalable campaigns, partner with sales and product, and connect marketing directly to pipeline and revenue while executing hands-on in an early-stage, fast-moving environment.

The Solutions Architect will drive sales, support implementations, serve as a technical advisor, and enhance the product in a customer-facing role, focusing on billing solutions.

Lead end-to-end design for revenue reporting and invoicing products: run user research and usability tests, iterate with low/high-fidelity prototypes, partner with product and engineering, advance the design system, and measure post-launch outcomes to deliver intuitive B2B SaaS experiences.

Build and own Orb's developer and application platforms: CI/CD, infrastructure-as-code, build systems, sandboxes/preview environments, observability, and platform primitives. Improve on-call health, enable AI-assisted development, and partner with security to ensure safe default workflows while driving long-term, cross-quarter initiatives.

Design and maintain core pricing lifecycle primitives, evolve the product data model, and scale real-time ingestion and query systems. Collaborate cross-functionally and engage directly with customers to shape product strategy and deliver reliable, high-performance revenue management features.

Provide hands-on technical support for Orb customers: troubleshoot issues via Slack and email, triage and escalate P0 incidents, coordinate with Engineering and Product, build SOPs and knowledge base content, use SQL/AWS and lightweight scripts to diagnose problems, and drive improvements from support data.

Lead and coach a distributed team of Implementation Architects, own technical post-sales delivery from kickoff to go-live, act as an architect for customers, drive implementation methodology and quality, escalate and resolve technical blockers, advocate product improvements, and support hiring and onboarding.

Own the technical post-sales journey: lead implementation discovery, map complex pricing to Orb's platform, guide API/webhook/invoice decisions, troubleshoot integrations, serve as technical contact for strategic accounts, and advocate product improvements and documentation.

Lead and coach AEs to consistently hit new-logo bookings in mid-market and enterprise segments. Manage complex sales cycles, build repeatable pipeline-to-deal processes, use data and Salesforce to analyze funnel and forecast, support strategic deals, recruit and develop high-performing sales talent, and serve as an internal subject-matter expert on billing and revenue design.

Partner with sales to drive technical evaluations and pre-sales engagements, design implementation and integration approaches for Orb, advise customers on billing/monetization solutions, and feed product improvements based on customer needs and developer experience.

Own full enterprise sales cycle from discovery to close, guide multi-stakeholder buying decisions, build and manage pipeline, deliver product demos, use data to forecast and optimize outreach, and influence GTM strategy.

Provide technical support across channels, resolve inbound issues, manage tickets and SLAs, collaborate with Product and Engineering, build playbooks/SOPs, use data to drive improvements, and become an expert on the Orb billing platform.

Own full sales cycle for mid-market software customers, navigate multi-stakeholder buying processes, build pipeline through consultative selling, deliver technical demos, use data to forecast and optimize sales motion, and influence GTM strategy.