Teams at Orb

As a Technical Account Manager for Enterprise, you'll oversee complex customer relationships, guiding enterprise accounts through onboarding, integrations, and ongoing support, while collaborating closely with technical teams to enhance customer success and product improvements.

Lead and coach a distributed team of Implementation Architects, own technical post-sales delivery from kickoff to go-live, act as an architect for customers, drive implementation methodology and quality, escalate and resolve technical blockers, advocate product improvements, and support hiring and onboarding.

Provide hands-on technical support for Orb customers: troubleshoot issues via Slack and email, triage and escalate P0 incidents, coordinate with Engineering and Product, build SOPs and knowledge base content, use SQL/AWS and lightweight scripts to diagnose problems, and drive improvements from support data.