Jobs at Optimove

Own client relationships and help customers maximize value from the Optimove platform. Build strategic stakeholder relationships, coordinate internal resources, advocate for customer needs, provide training and guidance, and communicate product updates. The role requires strong presentation, communication, organization, interpersonal, analytical, and technology skills, along with a bachelor's degree and 1–4 years of relevant experience. This is a hybrid position requiring two days per week in the Dundee office.

Own enterprise client relationships, drive platform adoption and business results, provide training and strategic guidance, coordinate internal teams, communicate product updates, and develop CRM and digital marketing opportunities for retail, eCommerce, and iGaming customers.

Own customer relationships as the primary company contact, train end users, advise clients on software usage, manage projects, resolve crises, explain product features, and drive ongoing customer enablement and success. The role requires strong communication, presentation, organization, analytical, interpersonal, and technology skills in a client-facing B2B SaaS environment.

Partners with Account Executives as the technical expert throughout EMEA sales cycles. Leads technical calls, integration discussions, product demos, requirements mapping, RFP/RFI responses, and technical deal support. Configures demonstrations to prospect needs, collaborates with Data and Integration teams, supports sales enablement, and develops MarTech expertise. The role involves occasional travel to conferences and prospect sites and requires hybrid attendance at the London office three days weekly.

Supports EMEA sales cycles as a technical expert by leading technical calls, product demonstrations, integration discussions, solution mapping, RFP/RFI responses, and technical deal support. Partners with Account Executives, Data, and Integration teams to configure demos and address prospect requirements. Builds MarTech expertise, uses AI workflows, enables sales teams, and occasionally travels to conferences and prospect sites.

The Solutions Engineer partners with Account Executives throughout EMEA sales cycles, leading technical calls, product demonstrations, integration discussions, technical discovery, and RFP/RFI responses. They map Optimove’s AI-powered MarTech platform to prospect requirements, collaborate with Data and Integration teams, support sales enablement, and develop MarTech expertise. The role requires customer-facing technical experience, strong communication, knowledge of APIs and integrations, AI curiosity, and occasional travel.

Partners with Sales as a technical product expert throughout new business cycles. Leads technical calls, integration discussions, product demonstrations, RFP responses, and solution development tailored to prospect needs. Explains technology to nontechnical audiences, collaborates with Data and Integration teams, supports Sales enablement, and develops MarTech expertise. The role also involves using AI tools, attending conferences, and traveling to prospect on-sites as needed.

Serve as the primary strategic advisor for enterprise clients, drive adoption and ROI of Optimove's platform, engage executives, lead success planning and QBRs, advocate customer needs internally, resolve issues proactively, and educate clients on best practices and new capabilities.

Implement, manage, and report on CRM campaigns for clients; build email templates; develop CRM strategies; analyze campaign performance and segmentation; support client migrations and project coordination while collaborating with internal teams.

Support client CRM efforts by implementing, managing, and reporting email campaigns; build templates, develop CRM strategies, analyze campaign performance, assist migrations, and coordinate projects with internal teams.

Drive new business by building customer relationships, managing your own pipeline, delivering presentations and demos, outbound prospecting, qualifying leads, negotiating and closing large SaaS deals, conducting market research, and participating in joint marketing activities.

Own the vision, roadmap, and execution for Optimove's next-generation campaign execution engine and marketer command center. Drive real-time, event-driven campaign products, work with engineering on high-scale distributed systems, do product discovery with enterprise clients, define technical requirements and KPIs, and align cross-functional teams to deliver reliable, scalable campaign execution and analytics experiences.

Monitor and support production environment, handle customer integration requests, investigate and debug ETL processes, perform data QA and analysis, manage configuration, build scalable processes, and communicate directly with customers to resolve technical issues.