Jobs at Optimove

Own client relationships, build strategic partnerships, coordinate internal resources, advocate for customer needs, and help clients maximize the Optimove platform. Provide training, guidance, and advice; communicate product updates; and support customers in achieving business goals. The role requires strong communication, presentation, organization, analytical, interpersonal, and technology skills, with hybrid work in Tallinn three days per week.

Build and deploy machine learning features for personalization, including classification, ranking, NLP, and LLM applications. Own projects end-to-end from problem framing and data preparation through model development, deployment, monitoring, and production support. Collaborate with ML, MLOps, software engineering, and product teams while researching new methods, optimizing inference and retraining, and addressing data quality and model performance issues.

Leads Optimove’s Applications domain as an autonomous business, owning product direction, roadmap, customer value, engineering execution, delivery, organizational design, resources, and business outcomes. The role manages a multidisciplinary organization of 20+ employees across Engineering, Product, and Design/UX, partners with enterprise customers and commercial teams, and balances innovation, adoption, reliability, quality, speed, and cost.

Develop and support data transformations, migrations, ETL processes, data pipelines, and data marts. Investigate data mismatches, apply data-quality measures, and collaborate with Customer Success teams and client data teams to understand business needs, scope projects, and deliver solutions. The role requires strong SQL, analytical ability, attention to detail, communication skills, and effective multitasking in a hybrid Dundee-based environment.

Own strategic relationships with enterprise customers, serving as their primary contact and advocate. Help clients realize value from the Optimove platform through guidance, training, strategic coordination, and communication of product updates. Collaborate with C-level and technical stakeholders, communicate customer needs internally, and support clients in achieving business goals and satisfaction.

Own client relationships and help customers maximize value from the Optimove platform. Build strategic stakeholder relationships, coordinate internal resources, advocate for customer needs, provide training and guidance, and communicate product updates. The role requires strong presentation, communication, organization, interpersonal, analytical, and technology skills, along with a bachelor's degree and 1–4 years of relevant experience. This is a hybrid position requiring two days per week in the Dundee office.

Own customer relationships as the primary company contact, train end users, advise clients on software usage, manage projects, resolve crises, explain product features, and drive ongoing customer enablement and success. The role requires strong communication, presentation, organization, analytical, interpersonal, and technology skills in a client-facing B2B SaaS environment.

Serve as the primary strategic advisor for enterprise clients, drive adoption and ROI of Optimove's platform, engage executives, lead success planning and QBRs, advocate customer needs internally, resolve issues proactively, and educate clients on best practices and new capabilities.

Implement, manage, and report on CRM campaigns for clients; build email templates; develop CRM strategies; analyze campaign performance and segmentation; support client migrations and project coordination while collaborating with internal teams.

Support client CRM efforts by implementing, managing, and reporting email campaigns; build templates, develop CRM strategies, analyze campaign performance, assist migrations, and coordinate projects with internal teams.

Drive new business by building customer relationships, managing your own pipeline, delivering presentations and demos, outbound prospecting, qualifying leads, negotiating and closing large SaaS deals, conducting market research, and participating in joint marketing activities.