Jobs at OpenTable

Provides bilingual English-Spanish customer support through phone, email, chat, and community channels. Resolves complex product inquiries, troubleshoots Windows and macOS issues, documents interactions in a CRM, and escalates technical problems when needed. Requires flexible availability for rotating shifts, weekends, holidays, and overtime. The role is hybrid in Mexico City, with five weeks of mandatory in-person training.

Owns and modernizes marketing and go-to-market operations across the lead-to-revenue lifecycle. Responsibilities include re-engineering processes, implementing automation and AI workflows, managing CRM and marketing technology ecosystems, maintaining data governance and attribution, building performance dashboards, and delivering strategic recommendations. The role partners with Sales, Marketing, Customer Success, and Finance to improve pipeline velocity, conversion, efficiency, and operational handoffs.

Supports restaurant partners with billing questions, payment processing, disputes, outstanding balances, and payment arrangements through phone, email, and chat. Maintains accurate account records, handles sensitive financial information, identifies recurring issues, and collaborates with Finance and Account Management to improve processes and customer relationships.

Provides high-volume billing support to restaurant partners through phone, email, and chat. Resolves disputes, manages collections and payment arrangements, processes ACH and credit card payments, maintains accurate records in Salesforce and NetSuite, identifies churn risks, and recommends billing process improvements. The role requires customer advocacy, de-escalation, financial data integrity, and participation in an eight-week in-office training program followed by a hybrid schedule.

Develop and support frontend advertising and marketing products using React, JavaScript, TypeScript, and modern testing tools. Translate requirements into technical solutions, design and build new user experiences, improve existing applications, refactor and optimize code, debug issues, and maintain strong test coverage. Collaborate with product managers, designers, frontend specialists, and Java backend engineers while delivering features that help restaurants engage diners and grow revenue.

Drive full-cycle consultative sales to hotels, management companies, and multi-property groups. Build and forecast pipelines, engage property and corporate stakeholders, present customized solutions and ROI cases, negotiate contracts, and coordinate with cross-functional teams to support onboarding and retention. The role requires B2B sales experience, complex deal management, executive presentations, CRM proficiency, and client travel.

Manage localization operations from request intake through translation, review, QA, and delivery. Coordinate stakeholders, deadlines, language vendors, and localization resources while operating tools and integrations. Troubleshoot missing strings, sync failures, formatting issues, placeholders, and duplicate content. Support AI-enabled translation workflows, improve documentation and automation, and enhance processes across product, marketing, CRM, support, and engineering teams.

Manage restaurant partner accounts across Southwest Florida, focusing on retention, renewals, upselling, and adoption of premium marketing solutions. Conduct data-driven business reviews, advise restaurant leadership, resolve escalations with internal teams, execute promotional initiatives, and maintain Salesforce records. The role requires restaurant operations and financial analysis expertise, consultative relationship management, strong presentations, and regional travel flexibility.

Manage a premium portfolio of restaurant groups and strategic accounts, driving retention, revenue growth, and software utilization. Build executive relationships, conduct business reviews, provide tailored training, deliver data-driven insights, resolve critical issues, and relay customer feedback to Product and Marketing teams. The role requires 30–50% travel for client meetings and presentations.

Manages advertiser sales and growth activities across restaurant and brand accounts. Responsibilities include prospecting, pipeline generation, pricing and proposal development, commercial negotiations, sales-to-delivery handoffs, campaign execution monitoring, and tracking performance metrics to improve deal value, profitability, client satisfaction, and retention. Collaborates with account executives, growth specialists, and delivery teams in a hybrid New York City work environment.

Own technical accounting for partnership revenue, loyalty programs, leases, bad debt, prepaids, and accruals under US GAAP. Manage journal entries, reconciliations, close activities, technical accounting memos, internal controls, and audit support. Lead cross-functional workstreams, coach teammates, and improve accounting processes through automation, system connectivity, and AI-enabled workflows.

Build and maintain scalable C# .NET backend services, RESTful APIs, and distributed microservices for OpenTable’s Private Dining platform. Lead technical planning, architecture, implementation, testing, deployment, troubleshooting, and performance optimization. Collaborate with international engineering, product, and design teams, drive features through CI/CD pipelines, respond to incidents, and mentor team members while promoting TDD, SOLID principles, and clean code.

Develop and lead partner marketing strategy, joint business plans, and integrated multi-channel programs that drive restaurant acquisition, adoption, pipeline, and revenue. Measure partner-sourced and partner-influenced performance, coordinate cross-functional execution, align with sales, and advise internal and external stakeholders. Scale successful programs across global markets while managing strategy, planning, activation, attribution, forecasting, and return on investment.

Leads a full-stack engineering team responsible for scalable guest-centric CRM systems and product platforms. Owns technical vision, strategy, execution, system architecture, engineering quality, and process improvement. Partners with Product, Design, Data Engineering, and Data Science to shape roadmaps and deliver production systems. Develops engineers through mentoring, coaching, and feedback while managing technical projects and cross-functional stakeholder communication.

Develop and execute B2B and B2C marketing strategies for Italy, including brand, performance, localized, cross-channel, partnership, event, and media campaigns. Manage campaigns from ideation through execution, optimize performance using qualitative and quantitative data, and build industry and agency partnerships. Champion the Italian market internally while collaborating with sales, account management, and global marketing teams to drive restaurant partner acquisition, retention, and brand growth.

Develop and execute B2B and B2C marketing strategies for Italy, including brand, performance, localized, cross-channel, partnership, event, and media campaigns. Manage campaigns from ideation through execution, optimize performance using quantitative and qualitative data, and collaborate with SEO, email, sales, account management, and marketing teams. Champion the Italian market, strengthen hospitality partnerships, and support restaurant partner acquisition and retention.

Drive new restaurant partner acquisition across Eastern Massachusetts by prospecting, conducting consultative demonstrations, managing the full sales cycle, closing deals, and achieving quota targets. Build trusted client relationships, maintain Salesforce pipeline accuracy, develop territory plans, provide market feedback, and collaborate with Product, Marketing, and regional teams. This field-based role spends more than 50% of its time in the market.

Own OpenTable’s global organic growth strategy across 10+ international domains. Develop SEO initiatives, analyze performance and competitors, optimize content and landing pages, improve internal linking and link-building, and collaborate with Product, Engineering, Content, and local teams on technical SEO projects. Track results, report performance, and identify opportunities to increase rankings, traffic, engagement, and revenue.

Own and evolve OpenTable’s CMS and web platform across the full stack. Build scalable frontend components, backend integrations, reusable content and landing-page capabilities, and reliable production systems. Improve performance, maintainability, caching, CDN delivery, and developer and content-authoring experiences. Partner with design, product, content, marketing, and B2B stakeholders, while evaluating CMS modernization, headless architectures, no-code solutions, AI-assisted workflows, SEO, accessibility, and web performance.

Own and grow a restaurant sales territory across East and Southeast London. Identify and win new restaurant partners through outbound prospecting, networking, product demonstrations, consultative selling, negotiation, and relationship building. Manage the full sales cycle, pipeline, forecasting, and customer records in Salesforce while achieving sales targets. The remote role includes up to 60% domestic travel and requires regular collaboration with internal teams and restaurant decision-makers.