Jobs at OpenAsset

Leads Support Engineers and Technical Customer Success Engineers, overseeing client support queues, technical implementations, escalations, contractor relationships, capacity planning, documentation, tooling, and AI workflow automation. The role combines people management, hands-on technical problem-solving, process improvement, and cross-functional collaboration with Sales, Customer Success, Product, Engineering, and the AI Center of Excellence.

Provide technical pre- and post-sales support to AEC clients: design solutions, build integrations, configure environments, import and transform data, write automation scripts, validate APIs and templates, and collaborate with Sales, Product, and Engineering to ensure smooth implementations and scalable technical solutions.

Leads and coaches Account Executives and BDRs, participates in client calls and cold-calling, manages pipeline and forecasts, improves sales processes, and drives quota attainment. Partners with Marketing, RevOps, Product, Customer Success, and GTM Engineering to optimize outbound strategy, reporting, messaging, and AI-enabled sales workflows. Hires and develops team members, supports complex deals, and reports performance insights to executives. Requires NYC-area presence three days weekly and monthly travel.

Leads Support Engineers and Technical Customer Success Engineers, overseeing people development, support queue operations, technical implementations, contractor relationships, process documentation, tooling, and AI-powered workflow improvements. Partners with Sales, Customer Success, Product, Engineering, and the AI Center of Excellence to resolve escalations, incorporate client feedback, and deliver consistent technical services. The role requires hands-on scripting, API troubleshooting, ticketing-system management, and direct team leadership.

Guide early-lifecycle B2B SaaS clients through onboarding, training, adoption, and time-to-value across OpenAsset DAM and Shred. Manage success plans, milestones, stakeholder communication, risks, workshops, and transitions to long-term success. Provide product and workflow guidance for AEC use cases, collaborate with Solution Architects and Support Engineers, troubleshoot issues, monitor customer health, and identify expansion opportunities with Account Managers.

Conduct primarily phone-based outreach to cold and warm leads, master cold calling, handle objections, identify AEC professionals’ pain points, and schedule qualified meetings for Account Executives. The role also involves prospecting target accounts, collaborating with sales representatives, and building rapport through strong verbal communication. Candidates may come from AEC proposal, marketing, or business development backgrounds; BDR, SaaS, and college experience are not required.