Jobs at Ontrac Solutions

Lead BigPanda platform architecture and administration, design GCP telemetry ingestion pipelines, own observability lifecycle (ingest, normalize, dedupe, correlate, enrich), integrate monitoring tools and ITSM, apply AIOps to reduce alert noise and MTTR, and train/mentor engineering teams.

Design, scale, and maintain enterprise observability and alerting across multi-cloud and hybrid systems. Build observability stacks (Prometheus, Grafana, GCP observability), automate infrastructure with Terraform/Ansible, integrate CI/CD for containerized workloads on Kubernetes/GKE/OpenShift, optimize Linux systems, and implement SRE practices (SLIs/SLOs/Error Budgets).

Design, implement, and operate hybrid on-prem to Google Cloud network architectures. Troubleshoot routing, DNS, and load balancing; build and manage infrastructure with Terraform; design secure network segmentation and firewall policies; automate provisioning and monitoring to improve reliability.

Design and develop GRC solutions using the company's platform, collaborate in agile scrum teams with product and UX, demonstrate solutions to stakeholders, and continuously improve product and processes while researching new programming concepts.

Responsible for manual and automated QA for web applications: design and execute test plans, automate scenarios (Cucumber), run functional/regression/integration tests, track defects, collaborate with developers and product teams, maintain test documentation, and contribute to QA best practices and code reviews.

Own end-to-end ARR reporting and forecasting, analyze ARR drivers and variances, maintain ARR models and reporting tools, reconcile data from NetSuite and other sources, partner with Sales Ops/RevOps/Accounting, and deliver executive- and PE-level reporting and insights.

Lead design and productionization of enterprise-grade Generative AI for banking. Own GenAI architecture (RAG, agents, prompt orchestration), ensure scalability, security, observability, and compliance. Partner with business, product, risk, cyber, legal, and platform teams to deliver regulated use cases, mentor engineers, establish reusable patterns, and embed governance, privacy, and guardrails into AI solutions.

Implement automation and Infrastructure-as-Code to support migration of legacy systems to Amdocs. Build CI/CD pipelines, provision environments with Terraform/Ansible/Helm, containerize applications, implement monitoring/alerting, and automate compliance, scaling, and self-healing to ensure reliable, low-downtime migrations.

Lead OS modernization, configuration-management migrations, and infrastructure hardening for large-scale Linux environments. Build RPMs, automate runbooks, harden CI/CD and observability, onboard services to monitoring/logging stacks, provide Tier-2 production support and incident response, and document migration and operational procedures.

Lead ERP vendor selection and full lifecycle implementations: define to-be processes, governance, master data standards, reporting/integrations, manage data migration, UAT, training, change management, go-live support, and continuous improvements.

Lead end-to-end AI/ML projects from concept to production, define roadmaps and success metrics, manage and mentor cross-functional teams, engage C-level stakeholders to ensure adoption and ROI, ensure governance and data security compliance, and monitor market trends to improve solutions.

Lead technical ownership of a globally deployed edge infrastructure for consent and privacy compliance. Design and harden high-performance proxy/CDN components, drive compliance rollouts with risk-mitigation (bucketed rollouts), build platform-agnostic automated tests and CI/CD quality gates, run CDN/WASM proofs-of-concept, mentor teams, and translate technical and legal requirements into reliable production systems.

Monitor security alerts across SIEM, EDR, Microsoft Defender and other platforms; perform first-level triage, validate incidents, document IoCs, escalate to SOC L2, support operational tasks (health checks, ticketing, shift handovers), and contribute to process improvements.

Design and deliver enterprise Power BI datasets, reports, and dashboards; develop Microsoft Fabric semantic models; translate stakeholder requirements into visual analytics; implement row-level security and optimize performance for large telecom and fintech datasets.

Design, build, validate, and support machine learning models for telecom and fintech use cases (churn, segmentation, fraud, credit scoring). Engineer features from CDR, network logs, transaction records; run experiments and A/B tests; collaborate with data, BI, and automation teams to integrate models into production and monitor model performance.

Lead application and platform modernization by deconstructing monoliths into container-based services on GCP. Drive Python and PHP development, implement OpenSSL secure communications, expand metrics and logging (Chronosphere/Prometheus/Grafana, Splunk), manage OS/package migrations, ensure testing discipline, mentor engineers, and collaborate cross-functionally to deliver features and troubleshoot distributed systems.

Lead the Oracle Cloud Centre of Excellence in Cairo: accept handover from Oracle Consulting, build CoE operating model and team, run multi-country rollouts and L2/L3 managed-service operations, ensure data migration and localisation, manage vendor and executive relationships, and deliver continuous improvement, analytics and governance across ERP/SCM/CX/OIC.

Design and deliver end-to-end customer-facing digital channel architectures (mobile, web, self-care, eCommerce). Translate business journeys into HLD/LLD and SDD, produce integration and deployment diagrams, ensure scalability, security and performance, and partner with development, vendors, QA and DevOps through implementation, SIT/UAT and go-live while aligning with enterprise standards.

Design and build secure, enterprise-grade UIs for AI, data, and automation products on Azure. Create production-ready dashboards and decision interfaces, establish reusable UI/UX patterns, integrate Blazor or React frontends with .NET APIs secured via Entra ID, and collaborate with Data Science, BI, and Automation teams to deliver fraud monitoring, customer analytics, and network performance tools.

Lead product discovery and delivery by gathering stakeholder requirements, writing user stories and wireframes, managing the product backlog, planning sprints, facilitating reviews, defining integration requirements, and coordinating cross-functional teams to deliver enterprise-scale software solutions.