Jobs at Ontrac Solutions

Operate and automate production infrastructure, respond to on-call incidents, improve monitoring and deployments, design scalable core systems, and implement infrastructure as code using tools like Ansible, Terraform and Kubernetes.

Operate at the intersection of GCP FinOps, Kubernetes platform engineering, automation, observability, and agentic-AI tools to reduce cloud spend, increase platform reliability, automate provisioning, and accelerate engineering output across a regulated multi-product SaaS environment.

Build and maintain automation tooling converting SOPs into automation routines for cloud-managed Windows and Linux platforms. Manage large-scale server fleets, databases, networking, CI/CD, containers, and provide level-3 support and runbooks while participating in on-call rotations.

Responsible for hands-on OS modernization (RHEL7 -> EL8/EL9), RPM packaging and packaging migrations (Chef -> CINC), CI/CD hardening, automation of runbooks, Tier-2 incident response, service onboarding to observability stacks (Prometheus/Grafana/Chronosphere/Splunk), and end-to-end bug ownership and documentation. Works closely with SREs and stakeholders through design, rollout, and rollback of large-fleet changes.

Build and maintain Python-first automation and tooling for hyperscale data center, backbone, and out-of-band networks. Operate multi-vendor routing/switching (BGP, IS-IS/OSPF, EVPN/VXLAN, MPLS), implement telemetry and observability (gNMI/OpenConfig, SNMP, flow), codify config-as-code (Jinja2, NETCONF/YANG, REST APIs), carry production on-call, lead incident response and RCA, and support site turn-ups, capacity expansion, and secure change governance.

Design, build, test, and deploy full-stack features across a React frontend, Node.js REST API, and PostgreSQL. Manage GCP infrastructure, Terraform IaC, Docker containers, and CI/CD pipelines. Implement integration and E2E testing, translate Figma designs to responsive UI, and produce technical documentation and API contracts.

Design, implement, and operate hybrid on-prem to Google Cloud network architectures. Troubleshoot routing, DNS, and load balancing; build and manage infrastructure with Terraform; design secure network segmentation and firewall policies; automate provisioning and monitoring to improve reliability.

Lead end-to-end QA for an agentic AI platform: plan tests, write manual and automated E2E cases, run Playwright clusters, test LLM/agent behaviors, integrate tests into CI/CD, triage defects, and drive regression and release sign-off.

Lead design and productionization of enterprise-grade Generative AI for banking. Own GenAI architecture (RAG, agents, prompt orchestration), ensure scalability, security, observability, and compliance. Partner with business, product, risk, cyber, legal, and platform teams to deliver regulated use cases, mentor engineers, establish reusable patterns, and embed governance, privacy, and guardrails into AI solutions.

Lead product discovery and delivery by gathering stakeholder requirements, writing user stories and wireframes, managing the product backlog, planning sprints, facilitating reviews, defining integration requirements, and coordinating cross-functional teams to deliver enterprise-scale software solutions.

Design and deliver enterprise Power BI datasets, reports, and dashboards; develop Microsoft Fabric semantic models; translate stakeholder requirements into visual analytics; implement row-level security and optimize performance for large telecom and fintech datasets.

Lead design, development and production deployment of AI/ML solutions on Azure (Fabric, Azure ML) for telecom and fintech use cases (churn, CDR/network anomaly detection, CLV, fraud, credit risk). Own feature engineering at scale, MLOps and model lifecycle standards, mentor junior data scientists, and build repeatable ML pipelines.

Senior, customer-facing escalation engineer for Google Workspace who diagnoses and resolves complex issues, mentors teammates, improves support processes, documents technical assets, and participates in rotational on-call shifts within a 24x7 global support environment.

Lead application and platform modernization by deconstructing monoliths into container-based services on GCP. Drive Python and PHP development, implement OpenSSL secure communications, expand metrics and logging (Chronosphere/Prometheus/Grafana, Splunk), manage OS/package migrations, ensure testing discipline, mentor engineers, and collaborate cross-functionally to deliver features and troubleshoot distributed systems.

Act as the bridge between business and technology to translate telecom and fintech operational challenges into AI, analytics, and automation requirements. Gather and document requirements, prioritize AI use cases (churn, fraud, credit scoring, network optimisation), define KPIs, map current and future-state workflows, and support delivery through development, testing, and deployment.

Lead the Oracle Cloud Centre of Excellence in Cairo: accept handover from Oracle Consulting, build CoE operating model and team, run multi-country rollouts and L2/L3 managed-service operations, ensure data migration and localisation, manage vendor and executive relationships, and deliver continuous improvement, analytics and governance across ERP/SCM/CX/OIC.

Design and deliver end-to-end customer-facing digital channel architectures (mobile, web, self-care, eCommerce). Translate business journeys into HLD/LLD and SDD, produce integration and deployment diagrams, ensure scalability, security and performance, and partner with development, vendors, QA and DevOps through implementation, SIT/UAT and go-live while aligning with enterprise standards.

Lead technical ownership of a globally deployed edge infrastructure for consent and privacy compliance. Design and harden high-performance proxy/CDN components, drive compliance rollouts with risk-mitigation (bucketed rollouts), build platform-agnostic automated tests and CI/CD quality gates, run CDN/WASM proofs-of-concept, mentor teams, and translate technical and legal requirements into reliable production systems.

Lead ERP vendor selection and full lifecycle implementations: define to-be processes, governance, master data standards, reporting/integrations, manage data migration, UAT, training, change management, go-live support, and continuous improvements.

Design, build, and maintain automated workflows using Power Automate, Azure Functions, and Logic Apps for telecom and fintech operations. Integrate Azure ML outputs into workflows, develop complex integrations between CRM, billing, payment, and banking systems, optimise automations for performance and compliance, and document solutions for operational handover.