Jobs at Ontrac Solutions

Implement automation and Infrastructure-as-Code to support migration of legacy systems to Amdocs. Build CI/CD pipelines, provision environments with Terraform/Ansible/Helm, containerize applications, implement monitoring/alerting, and automate compliance, scaling, and self-healing to ensure reliable, low-downtime migrations.

Lead OS modernization, configuration-management migrations, and infrastructure hardening for large-scale Linux environments. Build RPMs, automate runbooks, harden CI/CD and observability, onboard services to monitoring/logging stacks, provide Tier-2 production support and incident response, and document migration and operational procedures.

Lead ERP vendor selection and full lifecycle implementations: define to-be processes, governance, master data standards, reporting/integrations, manage data migration, UAT, training, change management, go-live support, and continuous improvements.

Lead end-to-end AI/ML projects from concept to production, define roadmaps and success metrics, manage and mentor cross-functional teams, engage C-level stakeholders to ensure adoption and ROI, ensure governance and data security compliance, and monitor market trends to improve solutions.

Lead technical ownership of a globally deployed edge infrastructure for consent and privacy compliance. Design and harden high-performance proxy/CDN components, drive compliance rollouts with risk-mitigation (bucketed rollouts), build platform-agnostic automated tests and CI/CD quality gates, run CDN/WASM proofs-of-concept, mentor teams, and translate technical and legal requirements into reliable production systems.

Monitor security alerts across SIEM, EDR, Microsoft Defender and other platforms; perform first-level triage, validate incidents, document IoCs, escalate to SOC L2, support operational tasks (health checks, ticketing, shift handovers), and contribute to process improvements.

Design and deliver enterprise Power BI datasets, reports, and dashboards; develop Microsoft Fabric semantic models; translate stakeholder requirements into visual analytics; implement row-level security and optimize performance for large telecom and fintech datasets.

Design, build, validate, and support machine learning models for telecom and fintech use cases (churn, segmentation, fraud, credit scoring). Engineer features from CDR, network logs, transaction records; run experiments and A/B tests; collaborate with data, BI, and automation teams to integrate models into production and monitor model performance.

Design user-centered conversational experiences (voice and chat) using Figma and conversational AI tools. Create journey maps, flows, dialogs, prototypes, and interaction specs; facilitate workshops; collaborate with product and engineering; support testing, tuning, and persona/voice guidelines; mentor junior designers.

Lead application and platform modernization by deconstructing monoliths into container-based services on GCP. Drive Python and PHP development, implement OpenSSL secure communications, expand metrics and logging (Chronosphere/Prometheus/Grafana, Splunk), manage OS/package migrations, ensure testing discipline, mentor engineers, and collaborate cross-functionally to deliver features and troubleshoot distributed systems.

Lead the Oracle Cloud Centre of Excellence in Cairo: accept handover from Oracle Consulting, build CoE operating model and team, run multi-country rollouts and L2/L3 managed-service operations, ensure data migration and localisation, manage vendor and executive relationships, and deliver continuous improvement, analytics and governance across ERP/SCM/CX/OIC.

Design and deliver end-to-end customer-facing digital channel architectures (mobile, web, self-care, eCommerce). Translate business journeys into HLD/LLD and SDD, produce integration and deployment diagrams, ensure scalability, security and performance, and partner with development, vendors, QA and DevOps through implementation, SIT/UAT and go-live while aligning with enterprise standards.

Senior Golang backend engineer to design, build, refactor, and decommission scalable services and APIs. Work with PostgreSQL/MongoDB, AWS, testing, Jira integrations, and security platform workflows while collaborating with product and engineering stakeholders in an Agile environment.

Design and build secure, enterprise-grade UIs for AI, data, and automation products on Azure. Create production-ready dashboards and decision interfaces, establish reusable UI/UX patterns, integrate Blazor or React frontends with .NET APIs secured via Entra ID, and collaborate with Data Science, BI, and Automation teams to deliver fraud monitoring, customer analytics, and network performance tools.

Lead product discovery and delivery by gathering stakeholder requirements, writing user stories and wireframes, managing the product backlog, planning sprints, facilitating reviews, defining integration requirements, and coordinating cross-functional teams to deliver enterprise-scale software solutions.

Design, implement, and operate hybrid on-premise-to-cloud network architectures with emphasis on Google Cloud networking (VPC, VPN, Interconnect, LB, firewall). Build and refactor Terraform modules (JSON-driven hydration), troubleshoot routing/DNS/load balancing, automate infrastructure delivery, monitor performance, and ensure reliable, secure network segmentation.

Act as the bridge between business and technology to translate telecom and fintech operational challenges into AI, analytics, and automation requirements. Gather and document requirements, prioritize AI use cases (churn, fraud, credit scoring, network optimisation), define KPIs, map current and future-state workflows, and support delivery through development, testing, and deployment.

Facilitate Agile delivery for cross-functional AI and data teams: run Scrum ceremonies, track sprint progress, remove blockers for model development and data pipelines, communicate status to stakeholders across telecom and fintech, and drive continuous improvement.

Implement and manage Microsoft Purview to catalog telecom and fintech data, define and enforce governance and classification policies, establish data quality rules and lineage, create business glossaries, and ensure regulatory compliance (PCI-DSS, KYC/AML). Collaborate with legal, compliance, and risk teams for audits and reporting.

Senior, customer-facing escalation engineer for Google Workspace who diagnoses and resolves complex issues, mentors teammates, improves support processes, documents technical assets, and participates in rotational on-call shifts within a 24x7 global support environment.