Jobs at Ontario Northland Transportation Commission

Provides onboard passenger reception and customer service on the Northlander train. Responsibilities include assisting with boarding, baggage, seating, food and beverage orders, payments, safety announcements, passenger inquiries and complaints, onboard cleanliness, sales promotion, inventory, reporting, and coordinating safe boarding at intermediate stops. This reserve role requires flexible, variable scheduling, including weekends, holidays, evenings, nights, split shifts, and availability two hours before departure.

Coordinates the execution of scheduled and emergency maintenance work for railway assets. Monitors work orders, schedules, priorities, resources, materials, and contractor assignments; resolves daily operational issues; maintains accurate technical and vendor records; uses enterprise asset management systems; supports maintenance reporting, KPI tracking, data integrity, inventory coordination, team meetings, and compliance with maintenance, regulatory, health, and safety requirements.

Develop and maintain reports, dashboards, and predictive models by integrating and validating internal and external data. Analyze large datasets to identify trends, forecast demand, monitor KPIs, support regulatory reporting, automate processes, and communicate actionable insights to technical and non-technical stakeholders to improve operational efficiency and customer experience.

Collect, validate and analyze internal and external datasets to produce dashboards, reports and predictive models that inform network planning, regulatory reporting, operational performance and stakeholder decision-making. Collaborate with operations and planning teams to automate reporting, define KPIs, and translate analyses into actionable recommendations.

Plan and lead continuous improvement and change management initiatives across maintenance and refurbishment programs. Develop frameworks, run projects, guide project teams, perform root cause analyses, produce data-driven performance reports, deliver training and communications, and support stakeholder adoption to improve program efficiency and compliance.

Lead and execute continuous improvement and change management initiatives across programs and Rail Mechanical divisions. Develop CI frameworks, manage projects from initiation to sustainment, coordinate cross-functional teams, conduct root cause analyses, track KPIs, deliver training and communications, and report performance to senior leadership while ensuring regulatory compliance and sustaining change.

The Business Planning Specialist provides data analysis and reporting support for organizational plans, collaborating with stakeholders to develop business cases and annual reports.

The Specialist will analyze data to support organizational goals through profitability analyses, annual reports, and project planning while collaborating with various stakeholders.

Provide occupational health and safety support including medical surveillance, vision and audiometric testing, WSIB claim management, disability and return-to-work coordination, respirator fit testing oversight, and health program administration. Act as designated medical officer, ensure privacy of employee medical records, deliver employee wellness initiatives, and liaise with unions, management, external health providers, and regulators.

Inspect, maintain, repair, and refurbish passenger and freight rail cars and their components, ensuring adherence to safety standards.

Lead and build ONTC's business intelligence function: design KPIs, data governance, reporting frameworks, BI platforms and dashboards, deliver analysis and insights, manage BI staff, and drive data-informed decision-making across the organization.

Le peintre est responsable de la préparation et de l'application de peinture sur divers véhicules et équipements, y compris l'entretien et l'utilisation d'outils spécifiques. Les tâches incluent le ponçage, le masquage et la gestion des surfaces à peindre, tout en respectant les normes de sécurité.

Technicians inspect, maintain, repair, and refurbish passenger and freight cars and their components, ensuring safety and functionality.

Handle inbound customer contacts (phone, email, live chat, social media), sell bus/train and interline tickets, provide fare/schedule info, reconcile daily sales, quote parcel rates using Bus Parcel Express, and coordinate with service agents and operations in a 24/7 rotating shift environment.

Handle incoming calls, live chat and social media inquiries to sell bus and train tickets, provide schedules and fares, resolve complaints, perform daily transaction reconciliations, and coordinate with sales agents, drivers and the control centre. Work 24/7 shifts and maintain accurate records and client follow-up.

Install, repair, maintain and fabricate high- and low-pressure piping systems, plumbing fixtures, pumps, valves and related equipment on buildings and rolling stock. Read plans, perform pipe welding, select materials, and work independently or as part of a team following safety standards and codes.