Teams at Ontario Northland Transportation Commission

Handle inbound customer contacts (phone, email, live chat, social media), sell bus/train and interline tickets, provide fare/schedule info, reconcile daily sales, quote parcel rates using Bus Parcel Express, and coordinate with service agents and operations in a 24/7 rotating shift environment.

Handle incoming calls, live chat and social media inquiries to sell bus and train tickets, provide schedules and fares, resolve complaints, perform daily transaction reconciliations, and coordinate with sales agents, drivers and the control centre. Work 24/7 shifts and maintain accurate records and client follow-up.

Supervise and manage daily track maintenance activities to ensure rail safety and operational efficiency. Plan and assign work, inspect track infrastructure, document findings, manage staff schedules and labour issues, coordinate with external stakeholders, respond to incidents, and ensure regulatory and safety compliance.