Jobs at OneSpan

Lead distributed engineering teams to design, build, and deliver scalable, secure authentication and identity backend services. Define technical/product strategy, ensure reliability and zero-downtime deployments, drive observability and resilience, mentor engineering leaders, and collaborate with Product, Security, and Platform to ship high-impact features.

Manages OneSpan’s Level 1 and Level 2 customer support team for the Americas. Oversees staffing, workload distribution, hiring, incident escalation, service-level compliance, operational processes, KPI performance, customer satisfaction, and employee development. The role drives continuous support improvements, manages high-priority and global incidents, ensures adherence to procedures and standards, and may include on-call duties.

Owns the design, implementation, operation, and continuous improvement of critical infrastructure, security platforms, and enterprise services across cloud and on-premises environments. Responsibilities include automation, infrastructure as code, lifecycle management, monitoring, resilience, patching, incident troubleshooting, security controls, technical documentation, modernization, and cross-functional project delivery. The role also provides technical leadership, mentoring, knowledge transfer, and operational support for highly available production services.

Lead OneSpan’s global Solutions Engineering organization supporting cybersecurity sales. Build the global operating model, develop technical leadership, improve discovery and solution design, govern proofs of concept, increase technical win rates and deal velocity, and align presales with Sales, Product, Marketing, Partnerships, and Customer Success. Advise executive customers on identity, authentication, fraud prevention, application security, integrations, and deployment architectures while industrializing demos, technical evaluations, enablement, and reusable sales assets.

Design and develop plastic and electronic products for mass production. Build and validate prototypes, create 2D and 3D technical drawings, optimize designs for cost and assembly, design test fixtures, conduct environmental testing, and support existing product lines. The role also involves supplier and EMS partner communication, mechanical validation, and collaboration across product development stages.

Build and operate reliable, scalable AWS infrastructure and deployment systems. Responsibilities include developing GitLab CI/CD pipelines, managing Amazon EKS and infrastructure as code, monitoring production with observability tools, defining SLOs, automating operational tasks, participating in incident response and post-mortems, and partnering with engineering and product teams on reliability, scalability, and fault tolerance.

Leads OneSpan’s digital-first customer support transformation, including AI-powered self-service, chatbots, search, workflow automation, knowledge management, and portal improvements. Owns the transformation roadmap and 60% digital resolution target for eligible non-premium requests. Coordinates Product, Engineering, IT, Support, Customer Success, and documentation teams while managing process improvement, KPIs, governance, adoption, and executive reporting. Ensures responsible AI deployment, data protection, human handoffs, and continuous improvements to support processes, products, and customer experiences.

Prepares technical production orders for manufacturing partners, translates customer orders into technical parameters, develops software, creates manufacturing licenses, verifies shipment and production files, and ensures quality throughout each process. The role combines IT administration, hardware and software delivery preparation, analytical problem-solving, and close attention to detail. It requires English and Dutch fluency, a relevant bachelor's degree or equivalent experience, and the ability to work effectively under tight deadlines.

Build and deploy AI-agent and scripting automations that eliminate repetitive work across R&D teams. Identify and prioritize high-value bottlenecks, collaborate with engineering managers, create reliable and maintainable solutions, and hand them over to teams for ongoing ownership. Establish automation standards and potentially grow a small AI adoption team.

Mid-level individual contributor responsible for independent functional testing across web, mobile (Android/iOS), APIs, databases, Linux, AWS, and containerized Docker/Kubernetes deployments. Create and execute functional test cases, perform database and API testing using tools like Postman, and use QA automation tools such as Selenium. Collaborate with engineering to validate builds and environments, and contribute to test automation and reporting.

Own the GTM systems infrastructure and enablement operations, including Salesforce architecture, integrations, tool implementation, vendor relationships, support queues, onboarding, knowledge bases, and lead-to-cash process documentation. Resolve operational bottlenecks through process redesign, automation, and tooling changes while partnering with IT, Engineering, RevOps, and leadership on technical requirements and systems roadmaps.

Administer and support the ServiceNow platform across Customer Support, Professional Services, Revenue Operations, and IT. Responsibilities include user and access administration, configuration, workflows, service catalogs, reporting, dashboards, troubleshooting, upgrades, testing, documentation, stakeholder support, and continuous improvement. The role also supports Flow Designer automations, platform governance, user training, and adoption while partnering with developers, business analysts, and global teams.

Develop and support enterprise ServiceNow solutions across CSM, SPM, ITSM, Service Catalog, portals, and integrations. Build automations, scripts, applications, workflows, and REST-based integrations with Salesforce and Jira. Troubleshoot production issues, perform root-cause analysis, support upgrades, and conduct testing. Translate business needs into scalable technical designs, maintain documentation, reduce technical debt, and guide platform governance. Collaborate independently with global stakeholders and business analysts while managing enhancement, project, operational, and support priorities.

Leads end-to-end quality assurance across multiple enterprise software releases, managing manual and automated testing teams, release readiness, test strategy, defect management, quality metrics, and automation roadmaps. Partners with development, product, DevOps, and program management teams to address delivery risks. Provides executive reporting, ensures QA compliance and continuous improvement, and mentors distributed QA leaders and engineers.

Own backend product delivery from requirements through production, coordinating dependencies and risks while balancing customer value, technical feasibility, and timelines. Make sound architectural decisions, mentor junior and mid-level engineers, collaborate cross-functionally, and improve team execution. The role requires strong Java, Spring Boot, SQL, AWS, and Kubernetes experience, autonomy, clear communication, and a customer-focused product mindset.

Develop research-driven machine learning capabilities for digital identity and anti-fraud products. Analyze large-scale telemetry, identify behavioral signals and anomalies, and design detection and prevention models using limited labels. Define evaluation methods, prototype rapidly, and transition validated models into production with engineering. The role also establishes ML foundations, including features, datasets, labeling processes, and MLOps, while collaborating closely with cybersecurity experts on evolving mobile-app attack techniques.

Designs, develops, tests, reviews, deploys, and supports scalable React and TypeScript web applications. Leads frontend architecture, micro-frontend integration, performance, accessibility, security, CI/CD, and software quality practices. Provides technical leadership through design and code reviews, mentors junior and intermediate developers, troubleshoots production issues, and collaborates with UX, product, backend, architecture, and security teams.

Designs, develops, and maintains automated and manual tests for embedded hardware, firmware, and software products. Builds Python-based automation, HIL infrastructure, test fixtures, harnesses, and regression suites. Executes functional, integration, performance, stress, endurance, and reliability testing on physical devices. Investigates failures across system layers, performs root-cause analysis, integrates hardware testing into CI/CD pipelines, and promotes product quality through strong test coverage and technical collaboration.

Leads major customer incident response across the Americas, coordinating technical and business stakeholders through resolution. Manages incident bridges, escalations, communications, post-incident reviews, service-level performance, KPI reporting, and continuous improvement initiatives. Advocates for customers during critical situations while protecting system security and confidentiality. Partners with global support, engineering, product, and operations teams in a follow-the-sun model.

Drive new SaaS business growth across North American financial services accounts. Responsibilities include territory planning, outbound prospecting, full-cycle sales, product demonstrations, consultative selling, negotiations, quota attainment, Salesforce pipeline management, forecasting, and collaboration with Sales Engineering, Marketing, and Customer Success teams. Build executive relationships, identify expansion opportunities, and help customers modernize secure digital agreement processes.