At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.
OneSpan is looking for a Customer Support to join our team in Tokyo.
Responsibilities
• Provide first level customer support service to customers
• Investigate and understand problems faced by customers
• Troubleshoot and provide problem resolution if available
• Escalate problems to product specialist if necessary
• Provide timely update to customers on the ongoing troubleshooting status
Requirements
• Bachelor or Master degree in Computer Science/Information Security/Information Technology or equivalent
• Minimum of 2 years working experience in information security software and in a customer support role
• Basic understanding of different mobile technologies, operating systems, cloud computing and others
• Working knowledge in programming languages such as C/C++, Java and REST
• Basic knowledge of information security fields such as strong authentication, digital signature, access control, mobile security and others will be advantage
• Excellent social skills and team player
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Skills Required
- Bachelor or Master degree in Computer Science, Information Security, Information Technology or equivalent
- Minimum of 2 years working experience in information security software and in a customer support role
- Basic understanding of different mobile technologies, operating systems, cloud computing
- Working knowledge in programming languages such as C/C++, Java and REST
- Basic knowledge of information security fields such as strong authentication, digital signature, access control, mobile security
- Excellent social skills and ability to work as a team player
What We Do
OneSpan enables financial institutions and other organizations to succeed by making bold advances in their digital transformation. We do this by establishing trust in people’s identities, the devices they use, and the transactions that shape their lives. We believe that this is the foundation of enhanced business enablement and growth.
Why Work With Us
OneSpan offers the best of both worlds – a solid foundation that only an established global enterprise can provide, with the energy and creativity of an innovative start-up. In every role at OneSpan, you’ll contribute to the success of the most advanced security and e-signature technologies, and have opportunities to grow.
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