Jobs at OneSignal

Manage SaaS billing operations, including usage calculations, invoicing, credits, reconciliations, collections, accounts receivable, and sales commission administration. Prepare recurring reports, maintain billing records and spreadsheet trackers, respond to customer payment inquiries, document workflows, and improve manual processes. The role is fully remote, part-time at approximately 20–25 hours weekly, with flexibility during peak billing periods.

Engage and grow a scaled Tech Touch customer base by driving OneSignal adoption, managing inbound conversations, delivering 1:many programs, and improving customer health. The role partners cross-functionally to identify engagement and expansion opportunities, uses data to provide relevant resources, and guides customers from implementation through adoption at scale.

Own the roadmap for a product area, prioritize high-impact initiatives, and translate customer problems into product opportunities. Collaborate with engineering, design, marketing, and business teams to discover, prototype, validate, and launch products. Analyze data, navigate technical APIs, drive customer adoption, improve processes, and independently motivate cross-functional teams to deliver high-quality products at scale.

Manage and grow a portfolio of 20–40 strategic customers by building relationships, supporting onboarding and integrations, leading business reviews, driving retention and expansion, and sharing customer feedback with Product. Collaborate closely with Sales and Support to increase customer value and help scale OneSignal’s enterprise business.

Own SMS carrier and provider operations, including 10DLC brand and campaign registrations, RCS agent applications, provisioning requests, and toll-free verification. Manage provider communications and tickets through resolution, track approval workflows, and coordinate with Customer Success, Support, Product, and Sales. Maintain operational runbooks and reporting on registration volumes, approval times, and rejection reasons while ensuring SMS deliverability and carrier compliance.

As a Senior or Staff Software Engineer focused on SRE, you will optimize performance, manage infrastructure with code, drive observability, and collaborate with teams to enhance system reliability and efficiency.