Jobs at OneSignal

Own the roadmap for an AI product area, prioritize high-impact initiatives, understand customer needs, validate product hypotheses, and guide cross-functional teams from discovery through delivery. The role requires technical fluency with APIs, strong data analysis, customer engagement, business prioritization, and collaboration with engineering, design, product marketing, and business teams to drive adoption of scalable B2B SaaS products.

Own OneSignal’s content strategy and editorial direction, producing guides, customer stories, research, and thought leadership. Interview customers and experts, lead content distribution and partnerships, optimize for SEO and AI discovery, use AI to improve workflows, and manage the annual State of Customer Engagement report. Measure performance through MQLs, SQLs, and pipeline while collaborating across Marketing, Sales, Product, Partners, and Customer Success.

Own the end-to-end renewal process for a high-volume portfolio of non-managed and scaled B2B SaaS accounts across EMEA and APAC. Execute renewal outreach, negotiate standard terms, resolve billing and payment issues, identify churn risk, maintain forecasts, and escalate expansion opportunities. Partner with Customer Success, Sales, and Finance to improve retention, collections, and renewal outcomes.

Own the roadmap for a product area, prioritize impactful initiatives, engage customers, validate hypotheses, and guide cross-functional teams in delivering scalable products. The role requires technical and quantitative fluency, data analysis, design collaboration, business judgment, and strong communication. The Product Manager will work closely with engineering, design, marketing, and business teams to improve customer adoption and product outcomes.

Own integrated demand generation campaigns that create qualified pipeline, including webinars, direct mail, and account-based marketing. Develop campaign strategies, coordinate cross-functional launches, partner with sales and SDRs on follow-up, analyze funnel metrics, and optimize programs based on MQLs, SQLs, and pipeline performance. The role balances strategic planning with hands-on execution in a B2B SaaS environment.

Lead the architecture and implementation of high-performance, reliable core services operating at massive scale. Design synchronous and asynchronous APIs, database schemas, and distributed systems; conduct benchmarking, profiling, monitoring, and optimization; participate in reviews and on-call rotations; resolve production issues; and drive independent experiments and solutions.

Manage SaaS billing operations, including usage calculations, invoicing, credits, reconciliations, collections, accounts receivable, and sales commission administration. Prepare recurring reports, maintain billing records and spreadsheet trackers, respond to customer payment inquiries, document workflows, and improve manual processes. The role is fully remote, part-time at approximately 20–25 hours weekly, with flexibility during peak billing periods.

Engage and grow a scaled Tech Touch customer base by driving OneSignal adoption, managing inbound conversations, delivering 1:many programs, and improving customer health. The role partners cross-functionally to identify engagement and expansion opportunities, uses data to provide relevant resources, and guides customers from implementation through adoption at scale.

Own the roadmap for a product area, prioritize high-impact initiatives, and translate customer problems into product opportunities. Collaborate with engineering, design, marketing, and business teams to discover, prototype, validate, and launch products. Analyze data, navigate technical APIs, drive customer adoption, improve processes, and independently motivate cross-functional teams to deliver high-quality products at scale.

Own SMS carrier and provider operations, including 10DLC brand and campaign registrations, RCS agent applications, provisioning requests, and toll-free verification. Manage provider communications and tickets through resolution, track approval workflows, and coordinate with Customer Success, Support, Product, and Sales. Maintain operational runbooks and reporting on registration volumes, approval times, and rejection reasons while ensuring SMS deliverability and carrier compliance.

As a Senior or Staff Software Engineer focused on SRE, you will optimize performance, manage infrastructure with code, drive observability, and collaborate with teams to enhance system reliability and efficiency.