Teams at Omilia

Own technical support cases for the Omilia Cloud Platform, diagnosing conversational AI, telephony, networking, cloud, and distributed-service issues. Investigate logs, reproduce problems, manage access and resources, participate in critical incident bridges, coordinate escalations, document solutions, and provide product feedback. The role supports global enterprise customers in a 24/7 coverage model while meeting response, resolution, and customer satisfaction KPIs.

Design, implement, and test production conversational AI systems and semantic models. Analyze human-system dialogs, work with customers on requirements, perform QA and regression testing, and improve NLU/NLP performance using ML and rule-based techniques.

The IT Infrastructure Administrator manages the design, deployment, and maintenance of IT infrastructure, ensuring reliability, security, and performance of network, server, and cloud systems.