Teams at Omilia

Develop and enhance a live drive-thru Voice AI product through software engineering, AI/LLM prototyping and fine-tuning, conversation analysis, system integrations, and customer requirements gathering. Build, test, deploy, and improve production features while evaluating real dialogs and collaborating with customers and internal stakeholders.

Manage identity and access systems, SaaS platforms, endpoint devices, IT assets, and systems health. Resolve escalated support issues, maintain Windows and macOS environments, apply patches, support security audits, and document onboarding, offboarding, runbooks, and operational processes. Collaborate with IT support engineers to improve workflows and ensure timely resolution of support requests.

Lead technical pre-sales for enterprise opportunities across Australia, New Zealand, and occasionally APAC. Responsibilities include customer discovery, contact center architecture analysis, solution design, demonstrations, proof-of-concepts, RFP responses, technical due diligence, and architecture reviews. The role partners with account executives, translates customer needs into product feedback, maintains demo environments, supports events, and ensures effective handover to delivery teams.