Jobs at Odyssey Logistics & Technology Corporation

Coordinates and prioritizes warehouse orders, reviews order and product information, prepares shipping documents, audits paperwork, documents discrepancies, maintains records and spreadsheets, and supports communication between Shipping and Customer Service. The role requires accurate documentation, organization, independent prioritization, and comfort working in a fast-paced warehouse and production environment. It also involves barcode scanning, order closure support, and handling materials or equipment as needed.

Leads daily customer service operations and directly supervises customer service representatives. Provides coaching, mentoring, performance feedback, and training support; resolves escalated customer issues; monitors service and satisfaction metrics; prepares reports; identifies process improvements; and collaborates cross-functionally to improve operational efficiency and customer experience.

Leads a customer service team of approximately eight associates, overseeing customer accounts, onboarding, satisfaction, service-level performance, and issue resolution. Provides coaching and workforce coordination while partnering with dispatch, terminal leadership, and cross-functional teams. Monitors KPIs, improves processes using Lean practices, maintains SOPs, identifies operational risks, and implements corrective actions to improve customer experience and operational efficiency. Travel across Alaska locations may support training and process standardization.

Leads international solutions sales across strategic accounts, owning revenue growth, account expansion, new business, pricing, forecasting, and profitability. Manages and coaches International Solutions sales managers, establishes quotas and performance standards, and develops sales capabilities. Partners with pricing, procurement, operations, and senior leadership to deliver freight forwarding, NVOCC, ocean, customs brokerage, and related logistics solutions. Requires executive relationship management, consultative selling, market intelligence, CRM discipline, and 30–40% travel.

Individual-contributor sales hunter responsible for acquiring new clients and expanding existing accounts across international freight forwarding, NVOCC, ocean freight, import/export, and customs brokerage. Builds territory plans, manages pipelines and forecasts, develops proposals, negotiates pricing and contracts, and partners with operations and pricing teams. Focus areas include FCL ocean, intra-Americas, Europe, India, and regulated cargo. The role requires customer relationship development, profitability management, consultative selling, and 30–40% travel.

Manages and grows existing international logistics accounts through consultative selling and cross-selling freight forwarding, NVOCC, ocean, import/export, and customs brokerage services. Owns revenue and profit targets, develops account plans, leads business reviews, prepares proposals and RFP responses, maintains customer relationships, monitors account health, and collaborates with operations, pricing, procurement, and customer service. Requires international freight experience, CRM proficiency, financial acumen, and 30–40% travel.

Leads Odyssey’s enterprise data governance program, including federated stewardship, master data standards, systems of record, metadata cataloging, lineage, classification, data quality, business glossaries, KPI certification, AI/ML governance, compliance, and retention. Manages a team of 4–6 professionals and partners with business, engineering, security, legal, BI, and data science leaders to establish reliable, compliant, and AI-ready data practices across the organization.

The Sales Manager will drive intermodal sales growth by acquiring new clients, managing existing relationships, negotiating contracts, developing sales strategies, tracking performance, and meeting revenue targets. The role requires collaboration with operations and marketing teams, industry networking, market analysis, client presentations, and travel of up to 50%.

Owns new-logo growth for enterprise 4PL and multimodal freight management solutions across North America. Leads consultative selling, solution design, pipeline development, executive relationship management, proposals, contract negotiations, forecasting, and closing complex enterprise opportunities. Partners with Operations, Procurement, Finance, Legal, and executive leadership to develop value-based solutions and achieve net revenue targets.

Leads accounting activities across multiple business units, including month-end close, account reconciliations, financial reporting, audits, budgeting, tax filings, and process improvement. Supervises onshore and offshore accounting teams, reviews journal entries, supports FP&A analysis, and partners with Corporate Accounting and operational leaders. The role also contributes to recruitment, training, documentation, and process improvements.

Manage customer accounts and serve as the primary contact while coordinating daily shipments from pickup through delivery. Ensure timely fulfillment, service quality, profitability, and customer satisfaction. Develop operating procedures, optimize transportation costs and routings, produce regular reports, support customer and lane onboarding, and identify account expansion and cross-selling opportunities. Collaborate with internal stakeholders and commercial leads to improve operational performance and meet customer expectations.

Oversee accurate and timely customer invoice processing, verify billing data, resolve discrepancies, ensure compliance, and improve billing processes. Lead and coordinate billing team activities, train team members, collaborate with logistics and finance, and address customer and vendor billing inquiries. The role requires strong analytical, organizational, communication, and problem-solving skills in a fast-paced logistics environment.

Supervises Quoting Coordinators and Administrators, providing training, coaching, and daily operational guidance. Reviews and executes freight quotes, validates pricing accuracy, resolves discrepancies, and responds to customer inquiries. Maintains rating tools, supports pricing procedures and General Rate Increase activities, and participates in process improvement, projects, and systems testing. The role requires strong mathematical, communication, organizational, and problem-solving skills, along with logistics pricing experience.

Leads divisional IT strategy, operations, infrastructure, systems, data initiatives, budgets, projects, and vendor relationships. Develops multi-year technology roadmaps, oversees transportation and warehouse systems, leads TMS and enterprise system implementations, drives change management, and aligns technology investments with operational and financial performance.

Leads enterprise data engineering strategy, data lake architecture, platform development, and scalable data product delivery. Manages a global data engineering team, oversees ELT/ETL pipelines, and advances data quality, governance, observability, orchestration, CI/CD, and cloud platform capabilities. Partners with business, operations, product, technology, vendors, and external stakeholders to prioritize logistics-focused initiatives supporting analytics, automation, real-time tracking, supply chain optimization, and AI-enabled decision-making.

Provides strategic HR partnership to the Managed Services Division, advising leaders on talent strategy, workforce planning, employee relations, performance management, compensation, organizational change, and employee development. Supports talent processes, HR programs, and continuous improvement initiatives while using HR data and dashboards to guide recommendations. The role requires multi-state workforce support, employment law knowledge, HRIS proficiency, and strong conflict-management and analytical skills.

Prospect mid-market shippers through phone, email, ZoomInfo, and LinkedIn to build qualified meetings for an Outside Sales Representative. Conduct discovery calls, identify decision-makers, maintain contact lists, support bids and RFQs with sales and pricing teams, and track opportunities and activities in Salesforce. The role focuses on growing intermodal business and requires knowledge of freight brokerage, transportation sales, intermodal, truckload, or LTL logistics.

Analyzes pipeline, sales activity, revenue, and performance data to identify trends, risks, and opportunities. Builds dashboards and reports in Sigma Computing, monitors commercial metrics, supports forecasting and executive reviews, and partners with Data Science on metric definitions and data governance. The role also identifies Salesforce data-quality issues, presents actionable insights to stakeholders, and improves reporting processes and tools.

Leads technical product strategy for warehouse and transportation management applications. Responsibilities include user research, requirements documentation, roadmap prioritization, stakeholder collaboration, product lifecycle management, release coordination, testing, launches, training, adoption, and KPI tracking. The role requires deep WMS expertise, preferably TMS experience, and collaboration across operations, engineering, data, innovation, and sales teams.

Drives operational improvements across warehouse, production, and packaging functions. Applies Lean, Six Sigma, process engineering, automation, facility layout, data analysis, and root cause methods to improve safety, quality, productivity, capacity, cost, and customer satisfaction. Develops KPIs and dashboards, evaluates automation opportunities, supports capital projects, coordinates vendors, standardizes processes, and leads cross-functional improvement initiatives.