Teams at Odyssey Logistics & Technology Corporation

Leads a customer service team of approximately eight associates, overseeing customer accounts, onboarding, satisfaction, service-level performance, and issue resolution. Provides coaching and workforce coordination while partnering with dispatch, terminal leadership, and cross-functional teams. Monitors KPIs, improves processes using Lean practices, maintains SOPs, identifies operational risks, and implements corrective actions to improve customer experience and operational efficiency. Travel across Alaska locations may support training and process standardization.

Leads international solutions sales across strategic accounts, owning revenue growth, account expansion, new business, pricing, forecasting, and profitability. Manages and coaches International Solutions sales managers, establishes quotas and performance standards, and develops sales capabilities. Partners with pricing, procurement, operations, and senior leadership to deliver freight forwarding, NVOCC, ocean, customs brokerage, and related logistics solutions. Requires executive relationship management, consultative selling, market intelligence, CRM discipline, and 30–40% travel.

Individual-contributor sales hunter responsible for acquiring new clients and expanding existing accounts across international freight forwarding, NVOCC, ocean freight, import/export, and customs brokerage. Builds territory plans, manages pipelines and forecasts, develops proposals, negotiates pricing and contracts, and partners with operations and pricing teams. Focus areas include FCL ocean, intra-Americas, Europe, India, and regulated cargo. The role requires customer relationship development, profitability management, consultative selling, and 30–40% travel.