Jobs at o9 Solutions

The Senior Data Scientist will optimize demand forecasting models, apply machine learning techniques, and collaborate with teams to solve business problems.

Own critical customer escalations involving DevOps, cloud infrastructure, and environment stability. Diagnose root causes, investigate logs and configurations, translate issues for engineering teams, and drive rapid resolution. Support multi-cloud architecture, CI/CD pipelines, containerized deployments, monitoring, and production operations. Communicate incident updates, identify recurring issues, recommend improvements, and collaborate with Product, Engineering, SRE, and Support teams.

Manage post-go-live enterprise customer accounts in Japan, ensuring support quality, solution usability, data accuracy, uptime, and SLA performance. Coordinate regional customer success, delivery, sales, presales, R&D, and technical teams; resolve design and operational issues; oversee task assignments; maintain project documentation; drive product enhancements; and build the local customer success organization. The role focuses on long-term revenue, product adoption, risk mitigation, and customer satisfaction.

Designs and manages high-volume data ingestion, transformation, validation, publishing, and integration pipelines. Reviews customer data and dependencies, collaborates with functional teams, supports deployments and hypercare, resolves automation disruptions, and performs issue triage and root-cause analysis. Provides technical guidance to junior consultants and promotes coding best practices. The role uses Python, PySpark, SQL, SSIS, Airflow, cloud platforms, relational databases, APIs, and distributed data technologies.

As a Senior Technical Consultant, you will ensure smooth operations of the AI-powered platform, troubleshoot issues, manage automated processes, and collaborate with teams to optimize customer outcomes post-implementation.

Design, configure, implement, test, and analyze supply chain planning solutions on the o9 platform. Gather business requirements and operational data, convert business logic into technical designs, build datasets, apply statistical and optimization models, develop forecasts, and deliver insights. Collaborate with clients and internal teams, resolve solution issues, support testing and deployment, train global users, communicate with stakeholders, and mentor junior analysts.

Leads solutions consulting and commercial growth across industry verticals. Develops strategic accounts, marketing programs, partner relationships, and customer executive engagement. Directs account executives and pre-sales teams through sales cycles, presents supply chain transformation strategies, and translates market and customer requirements into platform solutions. Requires deep supply chain expertise, strategic relationship building, executive communication, solutions-selling capability, consulting or general management experience, and a master’s degree.

Lead enterprise planning transformation projects from blueprinting through delivery. Facilitate customer workshops, define business requirements and functional designs, support data modeling and integration strategies, configure o9 solutions, manage scope and user-story acceptance, coordinate cross-functional teams, and deliver end-user training. The role requires strong leadership, stakeholder management, risk prioritization, and communication skills in Japanese and English, with 30–50% travel based on client needs.

Design and deliver o9 enterprise planning solutions by leading blueprinting workshops, documenting business and functional requirements, supporting data strategy and configuration, managing build validation and client acceptance, coordinating user stories and project delivery, resolving issues with cross-functional teams, and delivering user training. The role requires consulting or IT implementation experience, analytical problem-solving, strong Japanese communication skills, and English collaboration capability. Travel is required 30–50% based on client needs.

Support o9’s global partner ecosystem by managing consulting and technology alliances, enabling partner teams, coordinating joint go-to-market programs, and driving partner-sourced pipeline. Responsibilities include relationship management, business planning, co-selling, product training, proposal and deal support, opportunity development, performance tracking, and representing o9 at partner events. The role requires strong communication, stakeholder management, presentation, and collaboration skills, along with SaaS or supply chain experience.

The Senior Technical Consultant will manage complex data projects, build data pipelines, integrate systems, support deployments, and mentor junior staff.

Supports customer success activities for o9’s enterprise planning platform, helping customers achieve value from AI-powered supply chain and business planning solutions. The role likely involves collaborating with customers and internal teams in a transparent, cross-functional environment. The provided description does not specify detailed responsibilities or qualifications.

Owns high-severity customer escalations involving DevOps, cloud infrastructure, and environment stability. Diagnoses production issues, reviews logs and configurations, translates problems for engineering teams, and drives resolution. Maintains expertise in multi-cloud architecture, Kubernetes, containerization, CI/CD, deployments, and monitoring. Communicates incident updates to customers, advocates for customer needs, and recommends improvements to tooling, processes, architecture, and system reliability.

Supports end-to-end supply chain planning solution implementations, including requirements analysis, business process design, solution architecture, configuration, data specifications, testing, deployment, and client demonstrations. Collaborates with clients, R&D, and cross-functional teams; documents enhancements and functional designs; delivers super-user training; and mentors junior implementation team members. The role focuses on demand planning, supply planning, S&OP/IBP, scheduling, and agile enterprise implementations.

Deploy, maintain, monitor, and support SaaS environments across AWS, Azure, GCP, and Samsung Cloud. Build and automate infrastructure, improve reliability and performance, manage upgrades, migrations, patches, and security fixes, and provide rotating on-call support. The role requires strong Linux and troubleshooting skills, cloud and Kubernetes administration, CI/CD tooling experience, database administration, and flexibility for night and weekend shifts. Initial training requires hybrid work from the Bangalore office.

Lead presales solution consulting for enterprise planning: run C-level discovery, design tailored demos and POCs, map solutions to client IT and business processes, quantify ROI, support RFPs, and transition wins to implementation teams.

Provide post-go-live solution architecture and support for the o9 platform: resolve customer issues, validate data loads and end-to-end workflows, configure enhancements, create and run test cases, coordinate fixes and upgrades, and deliver Super User/End User training while feeding product and process improvements back to development.

Lead a global DevOps team to manage o9 platform deployments and technical operations across AWS/GCP/Azure. Own change, configuration, release, monitoring, automation, CI/CD, and database administration; hire and develop talent, approve code/config changes, and collaborate with stakeholders to ensure reliable, automated deployments and support.

Design and implement CI/CD deployment pipelines, manage and monitor infrastructure and databases, ensure security and compliance, automate processes, collaborate with developers, provide production support and on-call coverage, and work with global cross-functional teams to deliver timely software deployments.

Implement and configure o9’s enterprise planning platform for demand planning, supply planning, S&OP, procurement, and sales planning. Responsibilities include designing business models, workflows, and data structures; analyzing data; gathering requirements; recommending data improvements; creating test plans; resolving issues; and supporting projects from presales through deployment and value delivery. The role requires enterprise planning expertise, database knowledge, programming skills, and fluent Korean and business-level English.