Teams at o9 Solutions

Own critical customer escalations involving DevOps, cloud infrastructure, and environment stability. Diagnose root causes, investigate logs and configurations, translate issues for engineering teams, and drive rapid resolution. Support multi-cloud architecture, CI/CD pipelines, containerized deployments, monitoring, and production operations. Communicate incident updates, identify recurring issues, recommend improvements, and collaborate with Product, Engineering, SRE, and Support teams.

Manage post-go-live enterprise customer accounts in Japan, ensuring support quality, solution usability, data accuracy, uptime, and SLA performance. Coordinate regional customer success, delivery, sales, presales, R&D, and technical teams; resolve design and operational issues; oversee task assignments; maintain project documentation; drive product enhancements; and build the local customer success organization. The role focuses on long-term revenue, product adoption, risk mitigation, and customer satisfaction.

Support o9 customers after implementation by monitoring platform operations, resolving batch automation disruptions, troubleshooting system issues, and meeting customer SLAs. The role validates and transforms data, maintains data integrity, develops automation scripts, supports CI/CD, analyzes performance metrics, fine-tunes systems, and executes integration testing. Collaboration with DevOps, Support, Product, and customer teams is required to improve reliability and resolve defects.