o9 Solutions

Senior Technical Consultant - MFG, Client Success

Posted 7 Days Ago

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Bangalore, Bengaluru Urban, Karnataka, IND

In-Office

Senior level

Digital Media • Software • Analytics

The Role

Support o9 customers after implementation by maintaining platform operations, resolving batch and system issues, analyzing logs and data, and meeting customer SLAs. Collaborate with DevOps, Support, Product, and customer teams; manage data using ETL and analytics tools; develop automation scripts; support CI/CD; monitor performance; maintain data integrity; execute integration testing; resolve bugs; and contribute to upgrades, onboarding, and production reliability.

Summary Generated by Built In

Transforming the Future of Enterprise Planning

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.

This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

About the role...

We are looking for a highly motivated and technically strong Senior Technical Consultant – Client Success to join our team. In this role, you will support o9 customers post-implementation, ensuring seamless platform operations, strong customer outcomes, and high system reliability.

You will play a critical role in managing automated batch processes, troubleshooting issues, and collaborating across Support, DevOps, Product, and Customer teams to deliver a stable and scalable solution environment.

This role enables you to take up ownership post implementation completion and contribute to E2E upgrades and production support (Technical issues, Batch failures, troubleshooting, managing platform operations, analysing logs, fixing user requests for data analysis, managing & onboarding customer accounts).

What you’ll do:

Ensure timely response, recovery, and resolution of batch automation disruptions while meeting customer SLAs
Monitor and maintain smooth operations of o9’s cloud-based platform
Work closely with DevOps and Support teams to troubleshoot and resolve system issues
Validate, transform, and manage customer data using tools like SQL, SSIS, Excel, Apache NiFi, Hadoop, PySpark, and Hive
Analyze customer data, understand functional/technical dependencies, and ensure data integrity
Support CI/CD processes and improve system reliability
Monitor and analyze system performance metrics for continuous improvement
Develop automation scripts using Python, Bash, or PowerShell
Understand and work with o9 platform data models (tables, relationships, optimization structures)
Fine-tune performance, automate manual processes, and implement system checks
Create and execute integration test cases; track and resolve bugs/issues

What you should have:

2–5 years of relevant experience in technical consulting, support, or similar roles
Strong proficiency in Python and SQL
Hands-on experience with ETL tools like SSIS
Experience with scripting languages such as Python, Bash, or PowerShell
Exposure to cloud platforms like AWS, Azure, or Google Cloud (preferred)
Experience with planning tools such as SAP, Oracle, e2open, Kinaxis, JDA (preferred)
Knowledge of data processing tools like Hadoop, PySpark, Hive (preferred)
Familiarity with statistical/optimization tools (R/Python/JavaScript) is a plus
Strong analytical, problem-solving, and debugging skills
Ability to take ownership and work independently with minimal supervision
Good understanding of system performance tuning and automation

Education

Bachelor’s degree in Computer Science, Engineering, Supply Chain, Operations Research, Statistics, or a related quantitative field
Master’s degree (preferred)

- We really value team spirit: Transparency and frequent communication is key. At o9, this is not limited by hierarchy, distance, or function

What we’ll do for you:

Flat organization: With a very strong entrepreneurial culture (and no corporate politics).
Great people and unlimited fun at work.
Possibility to really make a difference in a scale-up environment.
Support network: Work with a team you can learn from every day.
Diversity: We pride ourselves on our international working environment.
DavOs Insight (Turning VUCA into value with Neuro-Symbolic AI): https://l1nk.dev/ngQoe
Work-Life Balance: https://youtu.be/IHSZeUPATBA?feature=shared
Feel part of A team: https://youtu.be/QbjtgaCyhes?feature=shared

How the process works...

Setup & Create your profile in Workday to track the status - Link to apply. If already done, kindly ignore!
Respond with your interest to us.
We’ll contact you either via video call or phone call - whatever you prefer, with the further schedule status.
During the interview phase, you will meet with the technical panel for 60 minutes. We will contact you after the interview to let you know if we’d like to progress your application.
There will be 2 rounds of technical discussion followed by a Managerial round.
The 1st round will be a virtual interview. The 2nd and HM rounds will be in-person interviews.
We will let you know if you’re the successful candidate.

Good luck!

More about us…

At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.

With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.

o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!

Skills Required

2-5 years of relevant experience in technical consulting, support, or similar roles
Strong proficiency in Python and SQL
Hands-on experience with ETL tools such as SSIS
Experience with Python, Bash, or PowerShell scripting
Strong analytical, problem-solving, and debugging skills
Ability to take ownership and work independently with minimal supervision
Understanding of system performance tuning and automation
Bachelor's degree in Computer Science, Engineering, Supply Chain, Operations Research, Statistics, or a related quantitative field
Exposure to AWS, Azure, or Google Cloud
Experience with planning tools such as SAP, Oracle, e2open, Kinaxis, or JDA
Knowledge of Hadoop, PySpark, or Hive
Familiarity with statistical or optimization tools such as R, Python, or JavaScript
Master's degree

o9 Solutions Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about o9 Solutions and has not been reviewed or approved by o9 Solutions.

Fair & Transparent Compensation — Pay is often characterized as fair or market-aligned, with multiple statements expressing satisfaction with salary levels. Compensation appears competitive in certain roles and departments, contributing to a generally acceptable pay experience for many.
Leave & Time Off Breadth — Time-off offerings are described as generous, including PTO and, in some places, unlimited PTO framing. Flexibility around time off is positioned as a meaningful component of the overall rewards package.
Parental & Family Support — Family-oriented benefits are described as a notable strength, including parental leave and childcare-related supports such as FSAs, vouchers, and breastfeeding benefits in some locations. External recognition tied to working-parent support reinforces the perception of family benefits as a differentiator.