Jobs at NYC Parks Arsenal West

Lead and manage a DevOps and systems administration team to ensure high application uptime, oversee production/non-production environments, implement DevOps pipelines, manage Microsoft enterprise services (Active Directory, Microsoft 365/Intune/Endpoint Manager, Exchange Online, ATP), coordinate infrastructure upgrades, support security administration, and collaborate with stakeholders on project intake, budgeting, vendor management and technology integration.

Perform desk audits, review and process vendor payments and advances, provide fiscal technical assistance to contracted agencies, reconcile PASSPort contracts with NYC FMS, maintain contract ledgers, prepare weekly management reports, and support ad-hoc fiscal projects.

Lead and grow a product management team to deliver scalable, human-centered digital products for New Yorkers. Build cross-agency relationships, coach product managers, advocate evidence-based problem solving, and remove organizational roadblocks while presenting complex topics simply and handling special initiatives.

Support Engineering Support Services with GIS mapping: research DEP live maps for sewer and water mains, map pedestrian ramps and catch basins to identify project conflicts, and prepare project maps for stakeholders on short turnaround.

Lead business analysis and product-owner duties for Data & Reporting: gather and document requirements, model processes, manage product backlog and user stories, participate in Scrum, perform UAT, design solutions, and liaise between stakeholders and technical teams to deliver systems that meet policy and business needs.

Provide person-centered information, assistance, and complaint resolution for older New Yorkers; maintain records in the Correspondence Tracking System; support Aging Connect programs (farmers' market nutrition, volunteer partnerships, quality assurance); deliver trainings and community presentations; attend events and support Bureau of External Affairs initiatives.

Review and analyze fair hearing requests, prepare electronic evidence packets in FHEMS, conduct client outreach to resolve cases, monitor FHEMS queues, coordinate with job center staff and hearing representatives, and prepare documentation for Office of Administrative Hearings.

Prepare and reconcile monthly and annual financial reports, handle accounts payable, enter journal entries, monitor cash balances and recommend investments, perform audit procedures, investigate variances, support annual audits, and assist with policies, special projects, and financial presentations to management.

Process and evaluate employee and applicant reasonable accommodation requests related to disability, religion, pregnancy, and domestic violence. Conduct intake interviews, analyze documentation, track cases, train supervisors, liaise between parties, maintain confidential records, and draft reports and presentations.

Serve as primary liaison for assigned older adult programs, monitor contractual compliance, conduct on-site assessments, provide technical assistance, analyze performance and budgets, assist with contracts and RFP evaluations, and support special projects to improve service quality.

Support Public Buildings capital projects by developing training materials, maintaining a SharePoint repository, tracking program activities, coordinating meetings and deliverables, and providing administrative and program coordination support.

Lead Project Controls to improve capital project delivery through data-driven cost, schedule, and risk performance improvements. Develop standards for documents, data governance, BIM and reality capture, advanced analytics (including AI), innovation roadmaps, stakeholder engagement, and agency-wide processes to scale new technologies and practices.

Lead product strategy and roadmap for SPEED permitting tools. Create business cases, define KPIs, synthesize research and analytics, translate user needs into requirements, and guide UX and engineering through product lifecycle from conception to launch.

Design, develop, test, and deploy custom Salesforce solutions. Gather requirements, configure Salesforce (objects, fields, workflows), build integrations via APIs/middleware, troubleshoot issues, create technical documentation, participate in code reviews, and implement best practices for Lightning, Apex, and Visualforce.

Provide case management and aftercare services for youth in juvenile placements, coordinate with placement providers, families, and legal services, develop service and discharge plans, monitor length of stay, draft court reports, maintain case records in electronic systems, and ensure coordination of therapeutic, educational, and community-based supports.

Provide confidential administrative and personnel support for the Staten Island Ferry Division: coordinate personnel actions (hires, promotions, separations), process documentation via PAIRS and agency systems, maintain personnel records, support recruitment and interviews, track vacancies and probationary/evaluation reports, serve as liaison with agency Personnel Office, respond to employee inquiries, and assist with workforce planning and special projects.

Lead review of architectural design and construction documents, perform existing conditions and forensic analysis, develop project scope, and manage in-house design and construction administration. Coordinate multidisciplinary teams to meet schedules, budgets, codes, and standards while interfacing with sponsors, consultants, contractors, and project managers.

Conduct independent, confidential investigations into alleged sexual abuse and harassment under PREA; assist supervisory investigator with case strategy and compliance; liaise with DOI, NYPD, and prosecutors; prepare reports and recommendations; testify in hearings and court; apply DOC policies and disciplinary procedures; conduct staff hearings and MEO-16 procedures.

Manage bridge capital design projects: direct design phases, supervise engineering staff, review consultant deliverables, oversee contract documents and procurement, coordinate with agencies, update schedules, manage budgets and risks, support construction oversight and resident engineer development, and use CPMS/Dynamics 365 for project tracking and invoicing.

Lead end-to-end generative, evaluative, and mixed-methods research; translate qualitative and quantitative findings into actionable product recommendations; recruit and conduct research with New Yorkers (including those with language, disability, or digital-access barriers); establish research operations and reusable methods; set methodological quality standards and review team studies; represent research to leadership and stakeholders.