Jobs at Numerix

Provides Tier 1 support to global clients by managing inbound cases, triaging issues, resolving standard problems, documenting interactions, meeting SLA and CSAT targets, and escalating complex cases to Tier 2 or Engineering. The role requires professional communication in English and Japanese, strong problem-solving skills, accurate case management, and collaboration across global teams. It also contributes to knowledge-base maintenance, process improvements, and backlog management.

Drive enterprise sales growth for trading and risk management software across a defined U.S. territory. Responsibilities include developing sales strategies, generating pipeline, maintaining Salesforce forecasts, building relationships with quantitative and C-level clients, identifying technology and process gaps, recommending solutions, and achieving revenue and adoption goals. The role requires consultative selling experience with financial institutions trading derivatives, fixed income, or structured credit, along with travel up to 30%.

Administer and maintain Numerix’s Salesforce CRM and CPQ platforms, including configuration, automation, data quality, reporting, integrations, troubleshooting, and release updates. Collaborate with Sales, Marketing, Service, and IT teams to implement business solutions, improve processes, evaluate third-party applications, and support users. Deliver training, analyze Salesforce data, maintain accurate records, and provide operational recommendations.

Owns end-to-end functional specifications for trade management and workflow within Numerix Oneview. Responsibilities include defining trade capture, booking, lifecycle, cash-flow, approval, validation, and integration workflows; documenting requirements in JIRA; coordinating with UX, engineering, trading, operations, and risk teams; and supporting functional testing and UAT. The role requires derivatives lifecycle expertise, understanding of risk and PnL impacts, and experience with front-to-back trading systems.

Monitor and validate market data deliveries, batch processes, and feeds for SaaS clients. Troubleshoot data quality and technical issues, manage incidents, coordinate releases and production patches, and support API-related client queries. Develop standard operating procedures, automate manual checks using Python, engage vendors, and lead post-mortem and root-cause analysis activities. The role requires financial markets knowledge, especially derivatives and multiple asset classes, along with Excel, SQL, troubleshooting, and communication skills.

Provides onsite and remote technical support, manages service desk tickets, deploys and retrieves employee devices, maintains IT asset and license inventories, and administers user accounts. Supports Windows systems, servers, cloud platforms, upgrades, patching, and infrastructure security. Creates technical documentation, assists with IT projects, and participates in rotating weekend on-call coverage.

Own outbound prospecting and full-cycle sales for smaller B2B SaaS/FinTech deals (≤ $50K ARR). Use Claude AI and CRM tools to qualify leads (MEDDPICC), run discovery, demos, negotiate, close, and hand off larger opportunities while maintaining pipeline hygiene in Salesforce.

The Product Specialist will define functional specifications for trade lifecycle management within Oneview, ensuring workflows are risk-aware and compatible with analytics through collaboration with various teams.