Jobs at NTT DATA Services

Implement and optimize OneTrust privacy solutions, including data discovery, data mapping, DSAR, and consent management. Translate privacy requirements into technical controls and operational processes, collaborate with IT, Legal, Compliance, and business stakeholders, improve data governance, manage client deliverables, and provide technical guidance independently.

Lead strategy and transformation consulting engagements from problem definition through implementation planning. Assess client challenges, develop actionable recommendations, create executive-ready analyses and presentations, manage stakeholder relationships, and collaborate with consulting and technology teams. The role also supports business development, practice growth, knowledge sharing, and reusable consulting methodologies. Expertise is required in operations, talent and organization, advanced analytics, or business strategy.

Implement and optimize OneTrust privacy and governance solutions, including data discovery, data mapping, DSAR, and consent management. Translate privacy requirements into operational processes and technical controls while collaborating with IT, Legal, Compliance, and business stakeholders. Independently manage client deliverables, provide technical guidance, and improve data privacy and governance processes in a hybrid client environment.

Supports Workday and PMIS optimization, financial closure readiness, reporting reliability, controls, reconciliations, risk assessment, process improvement, functional design, testing, documentation, and stakeholder validation. The consultant develops work plans, process maps, functional requirements, test evidence, runbooks, knowledge-transfer materials, and executive handover packages while supporting approved enhancements and identifying operational, financial, integration, security, and continuity risks.

Provides Tier 2 and Tier 3 Workday support across HCM, Financials, and related platform areas. Configures business processes, security, reports, calculated fields, and integrations; troubleshoots incidents and data-transfer failures; supports release testing and continuous improvement. The role also documents configurations, prepares testing materials, monitors system health, creates user guidance, and translates business requirements into scalable solutions for business users.

Supports digital product and service delivery by eliciting and documenting requirements, creating user stories and acceptance criteria, mapping processes, and improving workflows. Participates in Agile ceremonies, backlog refinement, prioritization, risk management, UAT, and solution validation. Collaborates with business, product, UX, and technology teams while using research, analytics, stakeholder feedback, and approved AI tools responsibly. Requires professional English and Spanish proficiency and experience in digital, technology, or transformation environments.

Define and execute quality strategies for generative AI applications and agents. Build evaluation datasets, conversational test cases, automated pipelines, regression suites, dashboards, and release criteria. Assess accuracy, groundedness, faithfulness, safety, compliance, and other AI quality metrics. Conduct adversarial testing for prompt injection, jailbreaks, hallucinations, and data leakage. Investigate failures, support defect triage and UAT, and collaborate with AI engineers on remediation and continuous improvement.

Build practical AI and automation solutions for enterprise business needs. Responsibilities include partnering with stakeholders, identifying use cases, developing agents and copilots in Microsoft Copilot Studio, using Codex for rapid prototyping, automating workflows with Power Platform, integrating APIs and enterprise systems, and refining prototypes toward production-ready solutions. The role also involves testing, documentation, knowledge transfer, and supporting user adoption.

Oversee enterprise project portfolios, PMO governance, strategic prioritization, reporting, risk management, resource planning, and benefits tracking. Support the implementation, adoption, configuration, and continuous improvement of ServiceNow Strategic Portfolio Management, including workflows, dashboards, data quality, testing, and stakeholder engagement. Mentor project managers, coordinate critical initiatives, manage vendor relationships, and collaborate with senior leadership and cross-functional teams to improve delivery and portfolio performance.

Lead business and functional analysis for a large-scale Customer Service and Contact Center transformation program. Responsibilities include requirements discovery, stakeholder workshops, process and journey analysis, user stories, acceptance criteria, Agile backlog support, solution validation, testing, UAT preparation, risk tracking, and requirements traceability. The role bridges business and technical teams across internal and BPO Contact Center operations, with emphasis on CCaaS technologies such as Amazon Connect and enterprise contact center platforms.

Build and operate scalable serverless backend services and APIs using TypeScript, Node.js, and AWS. Responsibilities include designing event-driven systems, writing tests, defining infrastructure as code, maintaining CI/CD pipelines, implementing security and observability, troubleshooting production incidents, optimizing Lambda performance and costs, collaborating cross-functionally, and mentoring developers. The role is fully onsite in LATAM while working EST hours.

Designs and implements hands-on, cloud-native AWS architectures for customer-facing applications. Responsibilities include developing serverless, microservices, event-driven, and API solutions; writing and reviewing production code; implementing security, IAM, CI/CD, infrastructure as code, observability, and resilient integrations; troubleshooting production issues; guiding engineering teams; and communicating architecture decisions to stakeholders.

Leads change management strategy and execution for digital transformation programs involving SAP, Salesforce, data, and AI. Responsibilities include stakeholder mapping, impact assessments, adoption KPI development, communications, training, workshops, UAT and go-live readiness, adoption measurement, and client advising. The role requires strong consulting, facilitation, communication, and structured change management expertise, with autonomous delivery across the full change lifecycle.

Designs, develops, migrates, and operates enterprise data ingestion, transformation, and distribution pipelines using Informatica IDMC, Databricks, and cloud platforms. Responsibilities include building CDI and Cloud Mass Ingestion workflows, migrating PowerCenter workloads, managing Secure Agents and runtimes, optimizing Delta Lake and SQL ELT patterns, applying CLAIRE AI-assisted development, and supporting platform cost optimization and SLA management across Azure, AWS, and GCP environments.

Leads the technical architecture and end-to-end migration strategy for a complex SAP S/4HANA brownfield migration to SAP RISE. Owns current-state assessment, target architecture, sizing, availability, disaster recovery, connectivity, monitoring, cutover planning, and stabilization. Coordinates SAP, infrastructure, security, hyperscaler, and application teams; manages risks and dependencies; communicates technical decisions to executives; and mentors Basis engineers.