Teams at NTT DATA Services

Oversee enterprise project portfolios, PMO governance, strategic prioritization, reporting, risk management, resource planning, and benefits tracking. Support the implementation, adoption, configuration, and continuous improvement of ServiceNow Strategic Portfolio Management, including workflows, dashboards, data quality, testing, and stakeholder engagement. Mentor project managers, coordinate critical initiatives, manage vendor relationships, and collaborate with senior leadership and cross-functional teams to improve delivery and portfolio performance.

Maintain and improve ServiceNow CMDB accuracy and CSDM alignment. Configure Discovery, Service Mapping, MID Servers, workflows, integrations, and platform applications while remediating data-quality issues. Lead requirements workshops, develop and test solutions, document configurations, support releases and upgrades, and collaborate with technical and business stakeholders across ITSM, ITOM, ITAM, and asset-management processes.

Provides first-level HR support through phone, chat, and tickets; resolves employee questions about benefits, leave, policies, onboarding, and HR transactions. Maintains accurate confidential records, manages ServiceNow cases, supports audits, escalates complex issues, collaborates with HR teams, and contributes to process improvements and knowledge-base updates.