Jobs at NRMA

Leads capital works projects across a national portfolio of holiday parks and resorts, from planning through completion. Manages budgets, schedules, contractors, consultants, suppliers, quality, compliance, and governance. Provides leadership and coaching to Project Managers, partners with operational teams and stakeholders, conducts site visits, and delivers projects safely with minimal guest disruption. Identifies opportunities to improve assets, enhance guest experiences, and support portfolio growth.

Convert reservations enquiries into bookings through professional guest and partner communication. Respond to calls and emails, provide accurate product information, follow up on leads, complete reservations-system data entry, manage daily tasks, maintain manifests, and compile management reports. The role emphasizes guest experience, sales conversion, attention to detail, prioritization, and effective independent and team-based execution.

Drive new business growth and manage an existing SME customer portfolio across Queensland. Responsibilities include prospecting, networking, converting opportunities, maintaining the sales pipeline, conducting customer meetings and account reviews, growing retention and revenue, collaborating with branch teams, updating CRM records, and achieving sales targets. This permanent hybrid role is based in Brisbane or the Gold Coast and includes regular customer travel.

Support the Park Manager with daily holiday park operations, guest experiences, team leadership, rostering, workforce planning, financial monitoring, contractor coordination, grounds and maintenance activities, asset management, safety, recruitment, park upgrades, and continuous improvement. The role is hands-on and includes after-hours phone responsibilities, requiring residence nearby or in onsite accommodation.

Lead the overarching content strategy across channels for NRMA Parks & Resorts. Drive content performance, governance, planning, measurement, and optimisation while aligning Marketing, Digital, Revenue, and Operations stakeholders. Use customer insights and data to increase engagement, membership growth, bookings, and revenue. Lead innovation across digital, social, creator, and emerging channels, and establish scalable processes that promote accountability and a connected customer journey.

Oversee the Reservations department’s Sales and Service teams, managing daily operations, resource allocation, mentoring, reporting, escalations, and customer service standards. The manager will foster a responsive, caring, sales-driven culture while assisting with frontline calls and emails. Responsibilities also include team leadership, prioritization, administration, and accurate use of reservations systems and Microsoft Office.

Support tax compliance, reporting, governance, and advisory activities across the NRMA Group. Prepare tax effect accounting, income tax returns, GST, FBT, and statutory reporting; liaise with auditors and revenue authorities; maintain tax controls and frameworks; support acquisitions and integrations; improve processes through automation; provide forecasting information and guidance to junior tax staff.

Handle inbound calls from prospective and existing members regarding NRMA Roadside Assistance memberships. Identify customer needs, recommend suitable solutions, process purchases and amendments, and deliver empathetic, professional service. Work in a high-volume contact centre while meeting sales KPIs and targets. The role requires adaptability, resilience, effective communication, technical confidence, and the ability to work independently in a hybrid environment.

Handle inbound calls from prospective and existing members regarding NRMA Roadside Assistance memberships. Identify customer needs, recommend suitable solutions, complete sales, and deliver empathetic, professional service in a high-volume contact centre. The role requires meeting sales KPIs, navigating multiple computer systems, adapting to changing processes, and working independently within a rotational hybrid roster.

Handle inbound calls from prospective customers and existing members to sell, amend, and explain NRMA Roadside Assistance memberships. Identify customer needs, recommend suitable solutions, deliver empathetic and professional service, and meet sales KPIs in a high-volume contact centre. The role requires rotational availability, remote autonomy, effective communication, and the ability to navigate multiple computer systems.

Handle inbound calls from prospective and existing NRMA members regarding roadside assistance membership purchases, enquiries, and amendments. Identify customer needs, recommend suitable solutions, deliver empathetic and professional service, and meet sales KPIs and targets. Work effectively in a high-volume hybrid contact centre while navigating multiple systems and adapting to changing processes.

Lead guided sea kayak tours through Freycinet National Park, ensuring guest safety and delivering engaging, informative experiences. Share knowledge of Tasmania’s natural and cultural history, manage risks, provide excellent customer service, and collaborate with a busy team. The role requires full summer-season availability, including Christmas and New Year, plus current certifications, a manual driver’s licence, vulnerable-person registration, and sea kayak guide certification.

Guide guests through Tasmania’s Gordon River wilderness by delivering interpretive commentary, storytelling, hospitality, food and beverage service, and passenger assistance. Support vessel operations, boarding, docking, mooring, safety drills, emergency response, cleaning, and WH&S compliance while creating memorable visitor experiences.

Plan and perform authorised security testing across applications, APIs, infrastructure, networks, identity services, and cloud workloads. Operate security testing platforms, integrate security controls into development pipelines, conduct penetration tests and threat modelling, validate vulnerabilities, track remediation, and perform adversary emulation. Provide risk-based remediation guidance, automate security processes, and produce reports and metrics for technical, executive, audit, and governance stakeholders.

Develop and coordinate marketing initiatives for new products, guest experiences, property developments, membership campaigns, and business priorities across a tourism portfolio. Partner with Content, Creative, Digital, Social, Revenue, operational, and commercial teams to launch campaigns, manage timelines, engage stakeholders, and improve customer engagement and commercial performance.

Serve as competent crew aboard expedition cruise ships, supporting the Master and Chief Engineer in vessel, passenger, and crew safety. Manage deck operations, ship inventory, stock-taking procedures, safety systems, and team members while delivering high customer service. The role requires strong seamanship, safe working practices, communication, and maritime certifications. Rosters involve domestic voyages of up to six weeks and international voyages of up to eight weeks.

Coordinate maintenance and construction activities for NRMA EV chargers, monitor faults, manage contractor and supplier coordination, produce site and contractor performance reports, draft work orders and provide administrative support for delivery and purchasing.

Create and edit copy across website, email, social, press and brochure collateral; manage CRM and email marketing data; segment and send campaigns; analyse campaign performance using Google Analytics and Mailchimp; prepare guest communications across the customer lifecycle; liaise with product, reservations, sales and brand teams to ensure accurate, on-brand messaging.

Lead and manage vessel and crew on a rotating roster, ensuring safe navigation, compliance with maritime regulations and safety management systems, passenger safety and satisfaction, crew training and performance, vessel maintenance and paperwork, and enforcement of security and emergency procedures.

Responsible for safe navigation, managing crew and passenger satisfaction, ensuring compliance with maritime regulations, and maintaining vessel operations.