Jobs at NRMA

Casual General Purpose Hands support safe ferry operations under the Master’s direction. Duties include handling deck lines and boarding hardware, passenger assistance, ticket validation, watch keeping, cleaning vessel areas, maintaining passenger safety, and selling kiosk beverages in compliance with alcohol-service requirements.

Manage the safe navigation and daily operation of a passenger vessel under 45 metres. Responsibilities include supervising crew, ensuring passenger safety and satisfaction, maintaining vessel systems and records, enforcing security procedures, coordinating emergency responses, conducting training and drills, and maintaining compliance with maritime regulations and company safety standards.

Maintains and repairs electrical systems aboard expedition ships and tender boats, including motors, generators, switchboards, alarms, communications, navigation equipment, batteries, air conditioning, refrigeration, and IAS systems. The role also resolves daily defects, conducts engine room tours, maintains technical manuals and drawings, and complies with vessel safety, AMSA, and Class requirements. Work follows extended six- to eight-week onboard rosters.

Provide administrative and coordination support for the Driver Training business, including course scheduling, venue and facilitator coordination, participant records, reporting, invoicing, compliance documentation, customer enquiries, recruitment administration, and process improvement. The role liaises with government, instructors, customers, and internal stakeholders while maintaining accurate data and supporting operational efficiency through digital and AI-enabled tools.

Leads search strategy across SEO, SEM, local search, and AI-powered discovery channels. Analyzes performance data, identifies growth opportunities, manages specialist agencies, and connects search activity to bookings, revenue, ROAS, CPA, and customer behavior. Develops the search roadmap, partners with Digital, Marketing, Revenue, and Web Experience teams, guides content priorities, and mentors a Content Coordinator.

Handle inbound calls from prospective and existing members to sell, explain, and amend roadside assistance memberships. Identify customer needs, recommend suitable solutions, deliver empathetic service, and meet sales KPIs in a high-volume contact centre. The role requires rotational availability, remote and office-based work, adaptability, resilience, strong communication, and confidence using multiple computer systems.

Handle inbound calls from prospective and existing NRMA members regarding Roadside Assistance memberships. Identify customer needs, recommend suitable solutions, process purchases and amendments, and deliver empathetic, professional service in a high-volume contact centre. The role requires working rotational hours, meeting sales KPIs, navigating multiple computer systems, and collaborating effectively in a hybrid remote and office-based team.

Lead enterprise and portfolio strategy development, executive and Board strategy offsites, annual planning, QBRs, and strategic projects across NRMA businesses. Drive growth, commercial transformation, new business opportunities, investment analysis, and product innovation while embedding sustainability and social impact. Partner with senior leaders and cross-functional teams, develop recommendations, facilitate alignment, and translate detailed analysis into actionable strategic priorities and OKRs.

Provides flexible hospitality support across guest services, reservations, housekeeping, and food and beverage at a remote retreat. Responsibilities include welcoming guests, managing bookings, servicing rooms and public areas, maintaining supplies, preparing breakfast and dinner service, packing lunches, and restocking bars and minibars. The role requires strong customer service, teamwork, flexibility, attention to detail, hospitality experience, RSA and food safety certification, and a current driver’s licence and vehicle.

Handle inbound calls from prospective and existing members regarding NRMA Roadside Assistance memberships. Identify customer needs, recommend suitable solutions, complete sales, and deliver empathetic, professional service in a high-volume contact centre. Maintain performance against KPIs, navigate multiple computer systems, adapt to changing processes, and work independently within a rotational hybrid roster.

Handle inbound calls from prospective and existing members regarding NRMA Roadside Assistance memberships. Identify customer needs, recommend suitable solutions, process purchases and amendments, and deliver positive, empathetic service. Work in a high-volume contact centre while meeting sales KPIs and targets. The role requires adaptability, resilience, strong communication, professionalism, and comfort using multiple computer systems in a hybrid remote and office environment.

Facilitates and delivers complex technology programs across Agile and Waterfall environments. Responsibilities include project initiation and planning, business analysis, requirements and user story development, stakeholder engagement, risk and issue management, reporting, change management, team capacity and velocity tracking, vendor coordination, budget oversight, and continuous improvement. The role partners with technical and business stakeholders to achieve effective delivery outcomes.

Management Accountant responsible for month-end journals, balance sheet reconciliations, commission calculations, financial workpapers, variance analysis, audit support, management reporting, budgeting, forecasting, and financial modeling. The role also involves validating financial and operational data, improving controls and reporting processes, and providing analysis and business insights to stakeholders. This is a 12-month hybrid contract based in Sydney.

Develops automotive technical solutions, guides, bulletins, training resources, videos, and support materials for roadside assistance teams. Researches technical information, responds to specialist enquiries, supports training programs, contributes to national projects and industry research, and evaluates tools and innovations. The role requires collaboration with stakeholders across Australia, strong documentation and communication skills, automotive trade expertise, and attention to detail.

Convert reservations enquiries into bookings through professional guest and partner communication. Respond to calls and emails, provide accurate product information, follow up on leads, complete reservations-system data entry, manage daily tasks, maintain manifests, and compile management reports. The role emphasizes guest experience, sales conversion, attention to detail, prioritization, and effective independent and team-based execution.

Support the Park Manager with daily holiday park operations, guest experiences, team leadership, rostering, workforce planning, financial monitoring, contractor coordination, grounds and maintenance activities, asset management, safety, recruitment, park upgrades, and continuous improvement. The role is hands-on and includes after-hours phone responsibilities, requiring residence nearby or in onsite accommodation.

Oversee the Reservations department’s Sales and Service teams, managing daily operations, resource allocation, mentoring, reporting, escalations, and customer service standards. The manager will foster a responsive, caring, sales-driven culture while assisting with frontline calls and emails. Responsibilities also include team leadership, prioritization, administration, and accurate use of reservations systems and Microsoft Office.

Support tax compliance, reporting, governance, and advisory activities across the NRMA Group. Prepare tax effect accounting, income tax returns, GST, FBT, and statutory reporting; liaise with auditors and revenue authorities; maintain tax controls and frameworks; support acquisitions and integrations; improve processes through automation; provide forecasting information and guidance to junior tax staff.

Plan and perform authorised security testing across applications, APIs, infrastructure, networks, identity services, and cloud workloads. Operate security testing platforms, integrate security controls into development pipelines, conduct penetration tests and threat modelling, validate vulnerabilities, track remediation, and perform adversary emulation. Provide risk-based remediation guidance, automate security processes, and produce reports and metrics for technical, executive, audit, and governance stakeholders.

Develop and coordinate marketing initiatives for new products, guest experiences, property developments, membership campaigns, and business priorities across a tourism portfolio. Partner with Content, Creative, Digital, Social, Revenue, operational, and commercial teams to launch campaigns, manage timelines, engage stakeholders, and improve customer engagement and commercial performance.