Jobs at Nozomi Networks

Manage critical customer accounts throughout the lifecycle, driving onboarding, product adoption, value realization, renewals, retention, and revenue growth. Serve as the primary customer contact, resolve issues, deliver technical demonstrations and reports, maintain account data, develop success plans, analyze customer trends, collaborate cross-functionally, provide product feedback, and create customer success training materials.

Design, develop, integrate, deploy, and support enterprise Salesforce solutions using Apex, Lightning Web Components, APIs, automation, and data technologies. Build AI-enabled applications with Agentforce, generative AI, LLMs, and RAG; develop Slack integrations and secure enterprise architectures; and apply CI/CD, automated testing, troubleshooting, monitoring, and documentation practices. Partner with cross-functional teams to deliver scalable, secure, production-ready solutions.

Serve as the primary technical contact for enterprise and industrial customers using Nozomi Networks cybersecurity platforms. Deploy, maintain, optimize, and troubleshoot customer environments; tune sensors and alerts; implement integrations, dashboards, and queries; document workflows; deliver training; manage support cases and RMAs; report on platform value; and collaborate with Customer Success, Product, Engineering, and Technical Support teams.

Leads global renewals strategy, forecasting, pricing, negotiations, and execution for a high-volume recurring-revenue customer base. Builds and manages a global renewals team, operationalizes processes and playbooks, optimizes Salesforce workflows, mitigates churn risk, and partners with Sales, Customer Success, Finance, Legal, and Revenue Operations to drive retention, expansion, and revenue growth.

Leads sales enablement for enterprise and commercial revenue teams by coaching sellers, designing onboarding and certification programs, developing playbooks and sales assets, measuring readiness and business impact, leveraging enablement technology and AI, driving change adoption, and partnering with Product, Marketing, and Revenue leadership on launches and go-to-market execution.

Design, implement, and maintain highly available data pipelines supporting cybersecurity products. Develop medium to large software features, reduce technical debt, collaborate in an agile team, automate processes, and own user-facing features from inception through release. The role emphasizes full-stack development, data engineering, AI, and NLP, with opportunities to use Python or Ruby, Docker, JavaScript, and React.

Manage critical customer accounts throughout the lifecycle, driving onboarding, product adoption, value realization, renewals, retention, and revenue growth. Serve as the primary customer contact, resolve issues, deliver technical demonstrations and reports, maintain accurate account information, analyze customer trends, and coordinate cross-functional outcomes. The role also supports customer success playbooks, training materials, product feedback, and process improvement.

Provides post-sales technical support for Nozomi Networks’ OT and IoT cybersecurity products. Responsibilities include troubleshooting, customer consultation, infrastructure deployment and optimization, issue replication, knowledge-base development, and collaboration with Product and Engineering teams. The role requires expertise in Unix, FreeBSD, networking, security appliances, virtualization, scripting, APIs, PostgreSQL, IDS, and information security, with occasional weekend on-call coverage.

Manage new and strategic enterprise accounts across the Benelux, owning the full sales cycle from prospecting through closing and expansion. Build pipeline, exceed revenue targets, develop executive relationships, translate cybersecurity challenges into business value, and manage forecasts and opportunities in Salesforce. Collaborate with partners, systems engineers, marketing, customer success, and international teams while supporting enterprise cybersecurity sales involving OT, IoT, and critical infrastructure.

Provides post-sales technical support for OT and IoT cybersecurity products, troubleshooting customer issues, reproducing problems in a lab, supporting infrastructure design and deployments, and collaborating with Product and Engineering teams. The role also develops knowledge-base content, supports critical accounts, and maintains expertise in security appliances, Unix systems, networking, virtualization, APIs, FreeBSD, PostgreSQL, and ICS security.

Owns the FedRAMP-authorized AWS GovCloud environment, ensuring reliability, security, compliance, patching, vulnerability remediation, continuous monitoring, deployments, hardening, audits, incident response, and on-call support. The role requires hands-on Kubernetes, AWS, infrastructure-as-code, CI/CD, vulnerability management, automation, and regulated-environment experience, while collaborating with SRE and security teams.

Conduct static and dynamic malware analysis, reverse-engineer Windows and Linux samples, and perform threat intelligence research. Create detection signatures, contribute to security research infrastructure and public technical content, present findings at conferences, and collaborate with marketing. The role requires expertise in malware behavior, executable formats, packers, persistence and evasion techniques, reverse-engineering tools, MITRE ATT&CK, cyber kill chains, and network analysis.

Own the renewals sales cycle for Middle East accounts, including customer communication, renewal orders, pipeline management, forecasting, quota attainment, risk identification, and expansion opportunity coordination. Partner with sales, customer success, distributors, support, and training teams to resolve customer needs and close renewals on time. Maintain accurate reports, build customer relationships, and deliver an excellent customer experience.

Leads global renewals strategy, forecasting, pricing, negotiations, and execution for a recurring-revenue B2B SaaS business. Builds and manages a global renewals team, establishes processes and playbooks, oversees Salesforce workflows and reporting, and owns renewal, churn, contraction, and GRR targets. Partners with Sales, Customer Success, Finance, Legal, Deal Desk, and Revenue Operations to mitigate risk, close renewals, and identify expansion opportunities. Travel may be required up to 20%.

Serve as the technical point of contact for customers and partners throughout the sales cycle. Qualify opportunities, present cybersecurity solutions, gather requirements, design architectures for quotations, resolve technical issues, relay field feedback to R&D, and train partners. The role requires customer-facing security or systems engineering experience, strong networking and cybersecurity knowledge, ICS security project experience, communication and presentation skills, sales acumen, and willingness to travel.

Administer and support multiple go-to-market and sales technology platforms. Manage user accounts, permissions, roles, access requests, reports, dashboards, workflows, and basic configurations. Provide Tier 1 troubleshooting and documentation, monitor platform health, support implementations and integrations, and identify process improvements. Partner with Sales, Marketing, Customer Success, Revenue Operations, and Enablement teams while exploring AI and automation opportunities.

Lead malware analysis and threat intelligence efforts: reverse-engineer samples, create and tune detection signatures (YARA, Snort/Suricata, STIX, Sigma), perform threat collection and vetting, produce technical materials, and work confidentially on advanced OT/IoT cybersecurity threats.

Own and grow accounts in the Benelux region through new-logo acquisition and expansion. Build pipeline, hit quota, forecast bookings, evangelize value to stakeholders, and deliver white-glove customer experience. Collaborate with Channel, Systems Engineering, Customer Success, Product, Professional Services, Support, and Finance. Use CRM (SalesForce) and work events with Marketing to secure reference accounts.

Act as technical lead for pre-sales, sales and post-sales: qualify opportunities, design solution architectures, present to customers/partners, enable and train partners, liaise with R&D for issues and feature requests, and support deployments for OT/IoT cybersecurity projects.

Manage a portfolio of critical accounts as primary contact to drive adoption, retention, and value realization for Nozomi's OT/IoT cybersecurity platform. Deliver onboarding, training, technical demos, success plans, churn mitigation, cross-functional coordination, and product feedback to influence development and customer experience.